Back

Burnsville Toyota

Burnsville, MN

4.4
1,498 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

Directions

By Type

1,498 Reviews of Burnsville Toyota

June 15, 2024

I was able to get in next day, which was great! I loved that I got a video showing me the problem and what was done to fix it. The repair/service was done quickly, in one day out the next. I also l More

by Ang930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for your detailed feedback, Ang. We are delighted to hear that you had a positive experience with us at Burnsville Toyota, and we appreciate your 5-star rating. We are glad that our team provided efficient and timely service, including the online payment option and clear communication throughout. We understand your concerns about the service manager you interacted with. Please feel free to reach out to us directly so we can address any lingering issues. We value your business and look forward to assisting you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 14, 2024

The reason why I give 3*, they asked me if it's ok to fix my car with the estimated price $327 then i agreed. When they came with the actual price, it was double that the estimated $868 something like that. More

by HENOCKALEMU34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson, Mario Najera
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback with us. We understand your concerns about the pricing discrepancy and we appreciate you bringing this to our attention. Please reach out to me directly so I can address this matter and work towards a resolution. Your insights are valuable to us at Burnsville Toyota. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 13, 2024

Got very expensive. Prices are 4 to 5 time more than before. Oil change used to be round $30 but now over $100. More

by SHAM.S.NAYAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken, Mario Najera
Jun 17, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback with us. Please feel free to reach out to me directly so we can discuss this further. I value your feedback. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Jun 17, 2024 -

SHAM.S.NAYAR responded

Thanks, please call 952-258-9624

June 13, 2024

The service people come across with an elitist attitude, and usually make me feel stupid about something when I come in for maintenance. More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who
Jun 20, 2024 -

Burnsville Toyota responded

We acknowledge your review and are currently looking into the events you’ve detailed.

June 12, 2024

I walked to the mall after dropping the car off. Chad said he would call me when the car was ready. After 1.5 hours I walked back to the service department and noticed my car was ready in the parki More

by ALARNOLD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad Kopp
Jun 14, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. I understand your concerns and appreciate your feedback regarding the customer service you experienced in our service department. Please reach out to me directly so I can address your concerns and ensure a better experience for you in the future. Thank you for letting us know about your experience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 12, 2024

Excellent service and polite staff who are knowledgeable and courteous! I will recommend this dealership! More

by ww13073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Jun 14, 2024 -

Burnsville Toyota responded

Thank you for the glowing review of Burnsville Toyota! We appreciate your kind words about our knowledgeable and courteous staff. We are thrilled to hear that you had an excellent experience with us. We look forward to welcoming you back and thank you for recommending us to others! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 12, 2024

Staff and drivers were great. Was quick and efficient. However, when driving the next day, I noticed the air pressure for my new tires were off. One was 42. Two were 35 and anothe More

by rockman5497
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Jun 14, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback with us. We understand your concerns regarding the tire pressure after your recent visit to Burnsville Toyota. I appreciate you bringing this to my attention. Please feel free to reach out to me directly so I can address your concerns and ensure we find a resolution for you. We strive to maintain high standards and take your feedback seriously. Thank you for letting us know about your experience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 12, 2024

Every thing was great and on time, communication was excellent with no surprises or pressure. More

by BCMALLAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Jun 14, 2024 -

Burnsville Toyota responded

Thank you for your positive review of Burnsville Toyota! We are delighted to hear that your experience with us was excellent, with on-time service and clear communication. We appreciate your feedback and look forward to serving you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 12, 2024

Neil was very helpful. He answered all my questions and was very professional and courteous. More

by paulcpbc54
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Jun 14, 2024 -

Burnsville Toyota responded

Thank you for choosing Burnsville Toyota and sharing your positive experience with us! We appreciate your kind words about Neil's professionalism and courtesy. We strive to provide excellent service to all our customers. We look forward to assisting you again in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 12, 2024

Platinum Service! My service advisors Conner, Tes, and Tyler possess “World Class Customer Service”. They are the best in my opinion. More

by Marc Ewing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor and Tes, Tyler Johnston
Jun 14, 2024 -

Burnsville Toyota responded

Thank you for the fantastic 5-star review, Marc! We're thrilled to hear that Connor, Tes, and Tyler provided you with platinum, world-class customer service. At Burnsville Toyota, we always aim to exceed expectations. We appreciate your kind words and look forward to welcoming you back for another exceptional experience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

...
5
...