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Burnsville Toyota

Burnsville, MN

4.4
1,494 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,494 Reviews of Burnsville Toyota

June 12, 2024

Excellent service and polite staff who are knowledgeable and courteous! I will recommend this dealership! More

by ww13073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
Jun 14, 2024 -

Burnsville Toyota responded

Thank you for the glowing review of Burnsville Toyota! We appreciate your kind words about our knowledgeable and courteous staff. We are thrilled to hear that you had an excellent experience with us. We look forward to welcoming you back and thank you for recommending us to others! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 12, 2024

Staff and drivers were great. Was quick and efficient. However, when driving the next day, I noticed the air pressure for my new tires were off. One was 42. Two were 35 and anothe More

by rockman5497
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Jun 14, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback with us. We understand your concerns regarding the tire pressure after your recent visit to Burnsville Toyota. I appreciate you bringing this to my attention. Please feel free to reach out to me directly so I can address your concerns and ensure we find a resolution for you. We strive to maintain high standards and take your feedback seriously. Thank you for letting us know about your experience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 12, 2024

Every thing was great and on time, communication was excellent with no surprises or pressure. More

by BCMALLAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Jun 14, 2024 -

Burnsville Toyota responded

Thank you for your positive review of Burnsville Toyota! We are delighted to hear that your experience with us was excellent, with on-time service and clear communication. We appreciate your feedback and look forward to serving you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 12, 2024

Neil was very helpful. He answered all my questions and was very professional and courteous. More

by paulcpbc54
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Report | Print
Jun 14, 2024 -

Burnsville Toyota responded

Thank you for choosing Burnsville Toyota and sharing your positive experience with us! We appreciate your kind words about Neil's professionalism and courtesy. We strive to provide excellent service to all our customers. We look forward to assisting you again in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 12, 2024

Platinum Service! My service advisors Conner, Tes, and Tyler possess “World Class Customer Service”. They are the best in my opinion. More

by Marc Ewing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor and Tes, Tyler Johnston
Report | Print
Jun 14, 2024 -

Burnsville Toyota responded

Thank you for the fantastic 5-star review, Marc! We're thrilled to hear that Connor, Tes, and Tyler provided you with platinum, world-class customer service. At Burnsville Toyota, we always aim to exceed expectations. We appreciate your kind words and look forward to welcoming you back for another exceptional experience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 12, 2024

I walked to the mall after dropping the car off. Chad said he would call me when the car was ready. After 1.5 hours I walked back to the service department and noticed my car was ready in the parki More

by ALARNOLD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad Kopp
Report | Print
Jun 14, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. I understand your concerns and appreciate your feedback regarding the customer service you experienced in our service department. Please reach out to me directly so I can address your concerns and ensure a better experience for you in the future. Thank you for letting us know about your experience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 11, 2024

I thought Patty was very helpful and enjoy working with her.She was upfront with all my questions. More

by jay.yamashiro
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Patty Coleman
Report | Print
Jun 13, 2024 -

Burnsville Toyota responded

Thank you, Jay, for sharing your positive experience at Burnsville Toyota! We appreciate your kind words about Patty. We strive to provide upfront and helpful service to all our customers. We look forward to assisting you again in the future or feel free to share your experience with others. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

June 11, 2024

Pleased with. the friendly honest service. Provided thorough information about features on the vehicle so we could drive it comfortably and safely. Tim Parker did a More

by jkhanzel
Recommend Dealer
Yes
Employees Worked With
Tim Parker, Mike Quam
Report | Print
Jun 13, 2024 -

Burnsville Toyota responded

Thank you for the 5-star review! We are delighted to hear about your positive experience at Burnsville Toyota. Tim Parker will be thrilled to hear your kind words. We strive to provide friendly and honest service to ensure our customers feel comfortable and safe while driving their new vehicle. We appreciate your feedback and look forward to assisting you in the future. Drive safely! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

June 11, 2024

Dave did a great job and was very customer focused. Wished we could have gotten more for our trade. More

by rwmarko
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Smith
Report | Print
Jun 13, 2024 -

Burnsville Toyota responded

Thank you for your positive feedback. I am glad to hear about your customer-focused experience. We appreciate your business as well as your feedback on your trade in. We hope to see you again at Burnsville Toyota! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

June 11, 2024

Service staff is always helpful, professional and friendly. That being said, the increasing cost of an oil change at the dealership will force me to look elsewhere for this service. More

by irjanetruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Report | Print
Jun 13, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us, Janet. We appreciate your kind words about our service staff. I understand your concern about the cost of an oil change and would love the opportunity to discuss this further with you. Please feel free to reach out to me directly so we can address your concerns. Your feedback helps us improve. Thank you for choosing Burnsville Toyota. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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