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Burnsville Toyota

Burnsville, MN

4.4
1,494 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,494 Reviews of Burnsville Toyota

June 16, 2024

Agents have been very pleasant: quick and efficient! ) the service fast! Keep up good work Konnor k was amazing👍🏻🎉. More

by Lebluerose
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor kutson
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for your positive review! We appreciate your kind words about our agents and the efficient service you received. Konnor will be thrilled to hear your feedback. We look forward to assisting you again in the future. Have a great day! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 16, 2024

Two issues. Was not told that additional work was needed until arrival for the oil change. The maintenance needed light was not rest. When I called the service More

by MARYANNL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken, Mario Najera
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for taking the time to share your feedback with us, Maryann. We understand your concerns about being informed ahead of time and the inconvenience caused by the maintenance light issue. We strive to maintain high standards and appreciate your input. Please feel free to contact Burnsville Toyota directly so we can address these issues further. Thank you for letting us know about your experience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 15, 2024

Pleasant people, clean comfortable waiting area and quick service. I am irritated that I received a notice about needed work - in the mail - more than a week after bringing my car in for service. Needless More

by RENE.GRUNOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for your feedback about your time in our service department, Rene. We understand your concerns about receiving the notice following your recent service. We appreciate you bringing this to our attention. Please reach out to me directly, so I can address your specific situation and work towards a resolution. We value your feedback and aim to provide top-notch service to all our valued customers. Thank you for letting us know about your experience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 15, 2024

Always treated with respect and Curtisy been going there too buy and fix for over 21 years More

by GRANDMACAREY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for choosing Burnsville Toyota for over 21 years! We appreciate your loyalty and are glad to hear that you have always been treated with respect and courtesy. We look forward to continuing to provide you with excellent service for many years to come. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 15, 2024

I was able to get in next day, which was great! I loved that I got a video showing me the problem and what was done to fix it. The repair/service was done quickly, in one day out the next. I also l More

by Ang930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for your detailed feedback, Ang. We are delighted to hear that you had a positive experience with us at Burnsville Toyota, and we appreciate your 5-star rating. We are glad that our team provided efficient and timely service, including the online payment option and clear communication throughout. We understand your concerns about the service manager you interacted with. Please feel free to reach out to us directly so we can address any lingering issues. We value your business and look forward to assisting you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 15, 2024

Great place for service of my vehicle. Helpful and courteous persons working there. I will continue to seek service there. More

by gltroyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem, Jason Colby
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for choosing Burnsville Toyota for your vehicle service, we truly appreciate your kind words. We are thrilled to hear about your positive experience with our helpful and courteous staff. We look forward to assisting you with your vehicle needs in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 15, 2024

Came in got my car checked in went to sit down . Went to pay and as I was in lobby found a coupon . When I went up to pay ,showed coupon and was told that I needed to tell the person who checks yo More

by DECKROTHJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do care
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. We understand your frustration and appreciate your feedback. Please reach out to me directly as I would like to learn more about how we can improve this process going forward. Thank you for letting us know about your visit. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 14, 2024

The reason why I give 3*, they asked me if it's ok to fix my car with the estimated price $327 then i agreed. When they came with the actual price, it was double that the estimated $868 something like that. More

by HENOCKALEMU34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson, Mario Najera
Jun 18, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback with us. We understand your concerns about the pricing discrepancy and we appreciate you bringing this to our attention. Please reach out to me directly so I can address this matter and work towards a resolution. Your insights are valuable to us at Burnsville Toyota. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 13, 2024

Got very expensive. Prices are 4 to 5 time more than before. Oil change used to be round $30 but now over $100. More

by SHAM.S.NAYAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken, Mario Najera
Jun 17, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback with us. Please feel free to reach out to me directly so we can discuss this further. I value your feedback. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Jun 17, 2024 -

SHAM.S.NAYAR responded

Thanks, please call 952-258-9624

June 13, 2024

The service people come across with an elitist attitude, and usually make me feel stupid about something when I come in for maintenance. More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who
Jun 20, 2024 -

Burnsville Toyota responded

We acknowledge your review and are currently looking into the events you’ve detailed.

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