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Burnsville Toyota

Burnsville, MN

4.4
1,494 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,494 Reviews of Burnsville Toyota

March 23, 2024

Needed advice on my 2022 Highlander and Mark took extra time and attention to help me understand my options and the optimal path forward. More

by BADDELEY04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Mar 26, 2024 -

Burnsville Toyota responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 23, 2024

As always, I’ve had a great experience with Toyota service. They very friendly and professional people - everything was completed timely, as promised. More

by tolik724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Mar 26, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 23, 2024

professional good service from all employees. I have all my maintenance completed at Burnsville Toyota More

by ktm2115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Mar 26, 2024 -

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 22, 2024

I had an appointment and the technician thought I was there for oil change, no clue about my last oil change since they did not look at all records and finally found it when the manager showed up. I. own More

by VINOM96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Leick, DAS Admin
Mar 25, 2024 -

Burnsville Toyota responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 22, 2024

I paid over $100 for an oil change on a 2009 Camry! This is outrageous! More

by JILL17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
Mar 26, 2024 -

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us, Jill. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 22, 2024

The shuttle was very convenient and drivers very nice. The service advisor also was good More

by PHILMINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Messer
Mar 26, 2024 -

Burnsville Toyota responded

Thank you for taking the time to leave a positive review, Phil! We appreciate your support and hope to have the pleasure of serving you again soon! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 22, 2024

The service & courtesy were hard to beat. The time in which my oil change was completed was great too! My only complaint is that I had a coupon for $64.95 & my bill ended up being over $86. T More

by Tim Keating
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
Mar 26, 2024 -

Burnsville Toyota responded

I would like to thank you for sharing this review, Tim. We appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and encourage you to contact us if you would like to further discuss your visit. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 22, 2024

I have had a trustworthy experience with this dealership. Scheduling is made easy, the waiting area is clean and comfortable with clean restrooms as well. More

by EFRANZA362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal, Neil Knutson
Mar 26, 2024 -

Burnsville Toyota responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 21, 2024

Our family has purchased and serviced 4 Toyota vehicles here over the past eight years and we have never been disappointed with the sales or service. More

by MLBRUNSVOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Mar 25, 2024 -

Burnsville Toyota responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and truly value your business. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 21, 2024

The service writer and staff were great. The issue is with the cost. I had a coupon for a $64 oil change and the final bill was $95 with shop charges etc. It seems a little deceptive to More

by QHTINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DAS Admin
Mar 25, 2024 -

Burnsville Toyota responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your visit. I hope to talk with you soon. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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