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Burnsville Toyota

Burnsville, MN

4.4
1,494 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,494 Reviews of Burnsville Toyota

April 04, 2024

Very expensive service charges, even for basic services like a standard oil changes. Other dealerships offer more competitive rates. More

by jamklavins
Recommend Dealer
No
Employees Worked With
Jason Colby
Apr 08, 2024 -

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 03, 2024

Neil addressed our questions and serviced our Tundra in a short timeframe despite our having arrived early for our appointment. Couldn’t be happier with his service. More

by marilee.degroot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Apr 05, 2024 -

Burnsville Toyota responded

Marilee, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 02, 2024

They did a great job. They were a little bit overpriced compared to other dealers.Other dealer put my wiper blades on for free. More

by MIKEDAVIS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kopp
Apr 04, 2024 -

Burnsville Toyota responded

Thank you for the great feedback, Mike! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 02, 2024

Staff at Burnsville Toyota was very nice and welcoming. Very thorough on everything, making sure we understood, and explained for our next several service appointments. The only small complaint we have, More

by LYNETTESMITH022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Towberman
Apr 04, 2024 -

Burnsville Toyota responded

Lynette, thank you for sharing your experience with us. Here at Burnsville Toyota, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 02, 2024

As always, staff was easy to work with. They kept me informed on the status of my repairs/service. They completed the work within the timeframe they estimated. More

by DLHLRETIRED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak, Cole Mitchem, Jason Colby
Apr 04, 2024 -

Burnsville Toyota responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 02, 2024

I have been leasing with Burnsville Toyota for over 20 years, and this is my second lease with Janeah. She is knowledgeable, fun and easy to work with! More

by LADY_CHRIS
Recommend Dealer
Yes
Employees Worked With
Janeah Hanson, Sean Giere
Apr 04, 2024 -

Burnsville Toyota responded

Chris, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 01, 2024

Most of my cars have been fixed at Burnsville Toyota dealer for the last eighteen years I even bought one from them they are always satisfied and keep me updated I have been happy with them More

by zerufanta1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Towberman
Apr 02, 2024 -

Burnsville Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and truly value your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 01, 2024

Great salesman. To know you can call him for any advice is very comforting. Thank You! More

by mdjenk38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Ruhland, Sean Giere, Jeff Coleman
Apr 02, 2024 -

Burnsville Toyota responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 01, 2024

Tyler was awesome to deal with. Even thought it took a long time due to finance being short handed, he stuck it out with us. More

by kissed2l8
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen
Apr 03, 2024 -

Burnsville Toyota responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 31, 2024

I had a great experience with this guy. Best service I have had there. Thanks. More

by SUESCHORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
Apr 02, 2024 -

Burnsville Toyota responded

Sue, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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