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Burnsville Toyota

Burnsville, MN

4.4
1,499 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

April 04, 2024

Great service. Please stop trying to sell me on things I do not need like tires. More

by MABOLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Apr 08, 2024 -

Burnsville Toyota responded

I would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and encourage you to contact me if you would like to further discuss your visit. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 04, 2024

Great place to service your vehicle and they will get your vehicle fixed and ready for you to pick it whenever they are ready. More

by RACNTK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
Apr 08, 2024 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 04, 2024

They were great with the test drive and working with me to get a deal done. More

by mncalnan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Smith
Report | Print
Apr 08, 2024 -

Burnsville Toyota responded

Thank you for taking the time to share your feedback regarding your experience at Burnsville Toyota and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 04, 2024

Great service and friendly. Loved the shuttle service. I will bring my car back again for sure More

by MATTANDERSON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Report | Print
Apr 08, 2024 -

Burnsville Toyota responded

Matt, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 04, 2024

Service went great, Connor was awesome. Serviced my toyotas here for years and it has always been a good experience More

by WHIFFY
Recommend Dealer
Yes
Employees Worked With
Connor
Report | Print
Apr 08, 2024 -

Burnsville Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and truly value your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 04, 2024

Very expensive service charges, even for basic services like a standard oil changes. Other dealerships offer more competitive rates. More

by jamklavins
Recommend Dealer
No
Employees Worked With
Jason Colby
Report | Print
Apr 08, 2024 -

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 03, 2024

Neil addressed our questions and serviced our Tundra in a short timeframe despite our having arrived early for our appointment. Couldn’t be happier with his service. More

by marilee.degroot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Report | Print
Apr 05, 2024 -

Burnsville Toyota responded

Marilee, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 02, 2024

They did a great job. They were a little bit overpriced compared to other dealers.Other dealer put my wiper blades on for free. More

by MIKEDAVIS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kopp
Report | Print
Apr 04, 2024 -

Burnsville Toyota responded

Thank you for the great feedback, Mike! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 02, 2024

Staff at Burnsville Toyota was very nice and welcoming. Very thorough on everything, making sure we understood, and explained for our next several service appointments. The only small complaint we have, More

by LYNETTESMITH022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Towberman
Report | Print
Apr 04, 2024 -

Burnsville Toyota responded

Lynette, thank you for sharing your experience with us. Here at Burnsville Toyota, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 02, 2024

As always, staff was easy to work with. They kept me informed on the status of my repairs/service. They completed the work within the timeframe they estimated. More

by DLHLRETIRED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak, Cole Mitchem, Jason Colby
Report | Print
Apr 04, 2024 -

Burnsville Toyota responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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