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Burnsville Toyota

Burnsville, MN

4.4
1,494 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,494 Reviews of Burnsville Toyota

April 12, 2024

There were unpleasant issues in the necessary repairs that required multiple trips and discussions with service department. In the end Jason went out of his way to resolve all issues, and I left a satisf More

by timerpat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby, Tyler Johnston
Report | Print
Apr 16, 2024 -

Burnsville Toyota responded

Thank you for your wonderful feedback, Pat. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 11, 2024

Met with a smile and kindness. Very efficient. I took a walk and just got back and car was ready. More

by BUTZOWCLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C Knutson. Excellent!
Report | Print
Apr 15, 2024 -

Burnsville Toyota responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 11, 2024

Everything explained to us that needed to be done and the cost. Gave ride home and picked my husband up when car was done. More

by MJJUAIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
Apr 15, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. I am happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to me if you have any questions or need anything in the future. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 11, 2024

I always appreciate the clarity of communication and the automated updates provided via text message More

by ZELADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
Apr 15, 2024 -

Burnsville Toyota responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 11, 2024

Didn’t try and sell us on something we didn’t need. Shuttle system, cookies and water are greatly appreciated! More

by iidice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor
Report | Print
Apr 15, 2024 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience, iidice! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 11, 2024

Spent more time waiting than I would have liked. Prefer warranty extension did not require maintenance be done only at Burnsville More

by superjcm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley Price
Report | Print
Apr 15, 2024 -

Burnsville Toyota responded

I would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and encourage you to contact us if you would like to further discuss your visit. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 10, 2024

Service was very efficient. Connor was very friendly and explained everything I needed to know. More

by JLURQ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
Report | Print
Apr 12, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. I am happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to us if you have any questions or need anything in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 10, 2024

The dealership was clean, modern and comfortable. The job was done in a short time. They could have vacuumed the drivers mat. Rated it A+ More

by JPJLAZAR8808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
Apr 12, 2024 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 10, 2024

There knowledgeable staff were able to quickly address the problem and have us on our way. Very happy with the service provided! More

by KELLY55044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
Apr 12, 2024 -

Burnsville Toyota responded

Thank you for leaving us this great review, Kelly! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 10, 2024

Always a positive experience. Riley was friendly, knowledgeable and dealing with him was a pleasure. This is our 3rd vehicle from this dealership and plan to keep coming back. More

by KRISTIN_NIELSEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley Price
Report | Print
Apr 12, 2024 -

Burnsville Toyota responded

Kristin, it was a pleasure to read about your third car-buying experience at Burnsville Toyota. Congratulations on your new ride! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know our team provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

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