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Burnsville Toyota

Burnsville, MN

4.4
1,499 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

April 13, 2024

Great service and honest employees. Comfortable to work while waiting for the car. Good job. More

by OCTA72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Apr 16, 2024 -

Burnsville Toyota responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 12, 2024

Mark was friendly, listened well to my concerns, and kept me updated on the work needed and finished. More

by KMCKAY3049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Apr 16, 2024 -

Burnsville Toyota responded

Hi, and thank you for this great review! I am happy to hear that Mark took care of you! He is a great asset and I appreciate all that he does. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 12, 2024

Great friendly service. The waiting lounge was very nice and comfortable. The wifi allowed me to work while I waited which helped with the wait. I appreciated the coffee and More

by MDP_yota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
Apr 16, 2024 -

Burnsville Toyota responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 12, 2024

Cole was a great listener and very very competent. He followed up on all my questions and was instrumental in getting the BSM part ordered that we have been waiting for for a year! More

by HOVERMALELANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Apr 16, 2024 -

Burnsville Toyota responded

Thanks for your outstanding review! I'm very happy to hear that Cole was of such help to you. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 12, 2024

Usually very good service, but this time very slow. When it was ready we saw that the front passenger seat was left fully reclined and the hood had been left ajar. Service was also very slow. More

by KAUL.MARYANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Apr 16, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. Here at Burnsville Toyota, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 12, 2024

There were unpleasant issues in the necessary repairs that required multiple trips and discussions with service department. In the end Jason went out of his way to resolve all issues, and I left a satisf More

by timerpat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby, Tyler Johnston
Apr 16, 2024 -

Burnsville Toyota responded

Thank you for your wonderful feedback, Pat. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 11, 2024

Met with a smile and kindness. Very efficient. I took a walk and just got back and car was ready. More

by BUTZOWCLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C Knutson. Excellent!
Apr 15, 2024 -

Burnsville Toyota responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 11, 2024

Everything explained to us that needed to be done and the cost. Gave ride home and picked my husband up when car was done. More

by MJJUAIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Apr 15, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. I am happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to me if you have any questions or need anything in the future. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 11, 2024

I always appreciate the clarity of communication and the automated updates provided via text message More

by ZELADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Apr 15, 2024 -

Burnsville Toyota responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 11, 2024

Didn’t try and sell us on something we didn’t need. Shuttle system, cookies and water are greatly appreciated! More

by iidice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor
Apr 15, 2024 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience, iidice! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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