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Burnsville Toyota

Burnsville, MN

4.4
1,494 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,494 Reviews of Burnsville Toyota

April 16, 2024

They figured out what that awful knocking was and fixed it with time to spare, I got my vehicle back in time to get to work More

by WENDYMAREAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
Apr 18, 2024 -

Burnsville Toyota responded

Wendy, thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Burnsville Toyota and we look forward to your continued business! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 14, 2024

The check in person was awesome and very polite. I get my cars done at Burnsville Toyota all the time. More

by CHOXIONG72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Christiansen, Mike Quam, Sean Giere, Caio Evangelista
Report | Print
Apr 16, 2024 -

Burnsville Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 14, 2024

Delivered as desired. N n n n n n n n n n n n no problem. More

by CALROESKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal, Jason Colby
Report | Print
Apr 16, 2024 -

Burnsville Toyota responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and I am glad we met our goals during your visit. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 13, 2024

it is good place for service, I like waiting area, it is comfortable .and you feel relaxed. More

by shakuur03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
Report | Print
Apr 16, 2024 -

Burnsville Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 13, 2024

Always a great experience. I have purchased 9 Tundras, 2 Forerunners, and a Tacomas since 2000. More

by BOB.MILBERT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Leick, Tim Parker, Tyler Borgen, Eric Samsel
Report | Print
Apr 16, 2024 -

Burnsville Toyota responded

Bob, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and truly value your business. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 13, 2024

Great service and honest employees. Comfortable to work while waiting for the car. Good job. More

by OCTA72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Apr 16, 2024 -

Burnsville Toyota responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 12, 2024

Mark was friendly, listened well to my concerns, and kept me updated on the work needed and finished. More

by KMCKAY3049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
Apr 16, 2024 -

Burnsville Toyota responded

Hi, and thank you for this great review! I am happy to hear that Mark took care of you! He is a great asset and I appreciate all that he does. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 12, 2024

Great friendly service. The waiting lounge was very nice and comfortable. The wifi allowed me to work while I waited which helped with the wait. I appreciated the coffee and More

by MDP_yota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
Report | Print
Apr 16, 2024 -

Burnsville Toyota responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 12, 2024

Cole was a great listener and very very competent. He followed up on all my questions and was instrumental in getting the BSM part ordered that we have been waiting for for a year! More

by HOVERMALELANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
Apr 16, 2024 -

Burnsville Toyota responded

Thanks for your outstanding review! I'm very happy to hear that Cole was of such help to you. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 12, 2024

Usually very good service, but this time very slow. When it was ready we saw that the front passenger seat was left fully reclined and the hood had been left ajar. Service was also very slow. More

by KAUL.MARYANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
Apr 16, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. Here at Burnsville Toyota, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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