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Burnsville Toyota

Burnsville, MN

4.5
1,502 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,502 Reviews of Burnsville Toyota

May 22, 2024

Good listening and explaining as well walked with me through untill l got what I wanted More

by EDINAHNYANGAU
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Lawler
Report | Print
May 23, 2024 -

Burnsville Toyota responded

Thank you, Edinah, for your kind words and 5-star review! We're thrilled to hear that you had a positive experience with us at Burnsville Toyota. Providing excellent customer service and helping you find exactly what you wanted is always our top priority. We're here for you whenever you need us again in the future. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

May 21, 2024

My appointment was at 12:30pm. It was around 2 before it was done. To me it seems too long to wait. If I had just dropped in then a big delay would be understandable. For an ap More

by PPALMI100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
May 22, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback. We appreciate your kind words about the interactions with our team at Burnsville Toyota. We understand your concern regarding the wait time during your appointment and will take this into consideration to improve our services. If you would like to discuss this further or have any other feedback, please feel free to contact me directly. We value your business and hope to provide you with a better experience in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 21, 2024

I have always liked the whole service experience at Burnsville Toyota. The quality of everything is top notch. I don't even whine when I have to pay the bill. LOL. More

by LARS2295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
May 22, 2024 -

Burnsville Toyota responded

Thank you for the fantastic review, Lars! We are thrilled to hear that you had a top-notch experience with us at Burnsville Toyota. We appreciate your kind words about our service quality. Looking forward to your next visit! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 21, 2024

Very professional. Thorough. Walked me through the steps in the process for servicing my Highlander. No surprises. More

by MWIITALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
May 22, 2024 -

Burnsville Toyota responded

Thank you for the positive review! We're glad to hear that you had a great experience servicing your Highlander with us at Burnsville Toyota. We appreciate your feedback and look forward to assisting you again in the future. Drive safely! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 20, 2024

Know what he is doing. Educated, helpful and kind. Friendly and professional. Thanks see you again More

by ALIXX110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
May 22, 2024 -

Burnsville Toyota responded

Thank you for your kind words! We're thrilled to hear about your positive experience at Burnsville Toyota. We strive to provide excellent service, and we're glad that you found our team to be educated, helpful, and friendly. We look forward to welcoming you back again in the future. Drive safely! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 19, 2024

Staff were friendly, knowledgeable, listened, quickly diagnosed and solved my car's issues. Every visit has been first-rate. Better than Chicago dealership. Great!!! More

by gregdezulskis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
May 21, 2024 -

Burnsville Toyota responded

Thank you so much for your kind words, Greg! We are thrilled to hear about your excellent experience with Burnsville Toyota. Our team is dedicated to providing top-notch service and making sure every visit exceeds your expectations. We appreciate your feedback and look forward to serving you again in the future. Drive safely! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 19, 2024

Fast sign in and service. Jason was friendly. I like the convenience of the waiting area. More

by MSG2ALEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Report | Print
May 21, 2024 -

Burnsville Toyota responded

Thank you, Alex, for choosing Burnsville Toyota for your service needs! We are thrilled to hear that Jason provided you with friendly and fast service. Our waiting area is designed to provide convenience and comfort for our valued customers like you. We look forward to welcoming you back in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 19, 2024

Extremely helpful and quality service was provided by this facility and its staff which I greatly appreciated. More

by jamiealsleben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nolan
Report | Print
May 21, 2024 -

Burnsville Toyota responded

Thank you for sharing your positive experience with Burnsville Toyota, Jamie! We are delighted to hear that our team provided you with helpful and quality service. Your satisfaction is our top priority, and we look forward to assisting you again in the future. Drive safely! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 19, 2024

I was able to get in the day after I called for an appointment. Connor Knutson was my advisor and he was very good: kind, courteous, and efficient. It was another successful and pleasing experience. More

by DTALLEY3728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
Report | Print
May 21, 2024 -

Burnsville Toyota responded

Thank you for taking the time to leave such a positive review! We're thrilled to hear that your recent experience at Burnsville Toyota with Connor was successful and pleasing. We're glad to hear that Connor provided you with top-notch service. We look forward to welcoming you back for your future automotive needs. Drive safely! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 18, 2024

Car was not inspected properly even after mentioning the issue. I was said everything was OK. When I showed a repair quote from other company, advisor took the car back, rechecked the car and said their was More

by VIVEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Messer
Report | Print
May 21, 2024 -

Burnsville Toyota responded

I appreciate your feedback. We take your concerns seriously and are disappointed to hear about your service experience at Burnsville Toyota. Please know that this situation does not reflect our usual high standards. We would like to discuss this matter further with you to make things right. Please reach out to me so I can address your concerns and regain your trust. Thank you for bringing this to my attention. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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