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Burnsville Toyota

Burnsville, MN

4.4
1,494 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,494 Reviews of Burnsville Toyota

May 19, 2024

I was able to get in the day after I called for an appointment. Connor Knutson was my advisor and he was very good: kind, courteous, and efficient. It was another successful and pleasing experience. More

by DTALLEY3728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
Report | Print
May 21, 2024 -

Burnsville Toyota responded

Thank you for taking the time to leave such a positive review! We're thrilled to hear that your recent experience at Burnsville Toyota with Connor was successful and pleasing. We're glad to hear that Connor provided you with top-notch service. We look forward to welcoming you back for your future automotive needs. Drive safely! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 18, 2024

Car was not inspected properly even after mentioning the issue. I was said everything was OK. When I showed a repair quote from other company, advisor took the car back, rechecked the car and said their was More

by VIVEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Messer
Report | Print
May 21, 2024 -

Burnsville Toyota responded

I appreciate your feedback. We take your concerns seriously and are disappointed to hear about your service experience at Burnsville Toyota. Please know that this situation does not reflect our usual high standards. We would like to discuss this matter further with you to make things right. Please reach out to me so I can address your concerns and regain your trust. Thank you for bringing this to my attention. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 17, 2024

With a coupon, the prices are reasonable. Service is always efficient and friendly. Nice waiting room. More

by SCOTTJ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara
Report | Print
May 21, 2024 -

Burnsville Toyota responded

Thank you, Scott, for your 5-star review of Burnsville Toyota! We appreciate your kind words about our efficient and friendly service, as well as our comfortable waiting room. We look forward to serving you again in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 17, 2024

Great customer service, quick, efficient, and knowledgeable about everything Toyota. Connor, the service advisor did a great job! More

by RMBHighlander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor
Report | Print
May 21, 2024 -

Burnsville Toyota responded

Thank you for the fantastic review! We're thrilled to hear about your positive experience at Burnsville Toyota with Connor, our service advisor. We pride ourselves on providing top-notch customer service, and we're glad you noticed. We look forward to serving you again in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 17, 2024

Service department is top notch. The technician explained what should be taken care of and what could wait very clearly. More

by DJNEXTSTAGE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Miser
Report | Print
May 21, 2024 -

Burnsville Toyota responded

Thank you for sharing your positive experience with our service department at Burnsville Toyota! We're glad to hear that our technician provided clear and helpful guidance on your vehicle needs. We look forward to serving you again in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 17, 2024

Always great service at Burnsville Toyota service center. Employees are knowledgeable and friendly! Fast and reliable service More

by B.ZWIEFEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
May 21, 2024 -

Burnsville Toyota responded

Thank you for the glowing review! We're thrilled to hear that you had a positive experience with our service center at Burnsville Toyota. Our team takes pride in providing fast, reliable, and friendly service to all our customers. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 17, 2024

Service was done in a reasonable amount of time and the technician went over everything that was done to my satisfaction. More

by BR_NEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
May 21, 2024 -

Burnsville Toyota responded

Thank you for the excellent review! We are thrilled to hear that you had a positive experience with Burnsville Toyota's service team. Providing thorough explanations and efficient service is what we aim for with every customer. We look forward to serving you again in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 16, 2024

The sales person was very helpful and answered most of my questions. Toyota corperate was a very differnt story. Waiting for over a year is outrageous and way to long in my opinon. Also there were some optio More

by sjmaxa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen, Caio Evangelista
Report | Print
May 20, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with Burnsville Toyota. We appreciate your kind words about our salesperson's assistance. We're disappointed to hear about the extended wait time and the missing options on your Toyota from corporate. Please reach out to us me so I can discuss this matter with your further. I look forward to hearing from you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

May 16, 2024

We have been using Burnsville Toyota for 20 years and have never been disappointed. We would highly recommend this dealership. More

by JWCADAVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conner Knutson
Report | Print
May 20, 2024 -

Burnsville Toyota responded

Thank you for being a loyal customer of Burnsville Toyota for 20 years! We truly appreciate your recommendation and are grateful for your trust in us. We look forward to serving you for many more years to come. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 15, 2024

Very nice people respect full hard work on time finished nice work Thank you guys More

by TAYSIIRSAID66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Bastian, Tyler Borgen, Jeff Coleman
Report | Print
May 17, 2024 -

Burnsville Toyota responded

Thank you for your kind words and positive feedback. We are delighted to hear about your experience at Burnsville Toyota. We always strive to provide excellent service and are thrilled that you appreciated it. Please feel free to reach out if you need anything in the future. Drive safely! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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