Burnsville Toyota

Friendly and Honest Even though I may be able to find another place where the cost(s) would be a bit more to my liking, I prefer to continue with Burnsville Toyota becaus Even though I may be able to find another place where the cost(s) would be a bit more to my liking, I prefer to continue with Burnsville Toyota because the staff is so welcoming and genuine. My sense is the work that's done is what our vehicle needs and nothing beyond that. I also prefer going to BT because it's reassuring that they're trained to work on our Toyota vehicles. More

See below Once again the care and service was excellent. People are pleasant and bend over backwards to be serve the customer. This seems to happen every time I Once again the care and service was excellent. People are pleasant and bend over backwards to be serve the customer. This seems to happen every time I come in. More

Great customer service Clean nice waiting area. This was my 6-month check up on a new vehicle. Service writer was friendly, and explained what was to be done well. Clean nice waiting area. This was my 6-month check up on a new vehicle. Service writer was friendly, and explained what was to be done well. More

Fast courteous professional and friendly. Service writer was great! He explained what was going to happen, gave me a time frame and performed. Wouldn't go anywhere else for service. Thanks Service writer was great! He explained what was going to happen, gave me a time frame and performed. Wouldn't go anywhere else for service. Thanks Burnsville Toyota. More

Straight Forward and Just Service w/ Minimal Sales I have been going to Bursville Toyota for six years and they are by far the best service department I have ever worked with and work with currently. U I have been going to Bursville Toyota for six years and they are by far the best service department I have ever worked with and work with currently. Unfortunately we have a Honda that we take the Honda dealership in Burnsville and that is a nightmare every time. They are great on their time estimates and while they recommend services they never push you hard to do work that you can't afford or don't think is necessary. I always know that my car is in great hands and they always are using the maintenance history and recalls to help you make good decisions, which is why I think it is an absolute must to take it to the dealer. My Prius has had minimal repair and it I have had it since 2 miles and it now has nearly 140,000. More

Headlight repair--prompt, friendly, effective. We discovered that we lost our passenger side low beam. I called for an appointment, scheduled it, arrived, and the work was done 20 minutes later. Th We discovered that we lost our passenger side low beam. I called for an appointment, scheduled it, arrived, and the work was done 20 minutes later. The Service manager was very helpful because it was a part potentially under warranty and he made sure that we had the relevant info for reimbursement. A great experience. More

avoided unnecessary repair costs Service Consultant ANDY saved us from paying $86.00 for a new part (plus labor) on our 5-year-old Prius C. Based on this experience, my first impress Service Consultant ANDY saved us from paying $86.00 for a new part (plus labor) on our 5-year-old Prius C. Based on this experience, my first impression of ANDY is that he is honest, trustworthy, a hard worker, and has a "customer first" approach. Here's the scoop: I went in for a routine oil change, plus another issue - front passenger side door was sticking. We thought we'd need to repair/replace the rubber seal. ANDY was VERY helpful from the start - he took a good look at the door, checked on the cost for a new part, and discussed options. He DID NOT pressure me at all into getting the new part - in fact, he did the opposite! He showed me what he saw around the door seal and on the car frame itself - looked like something sticky had spilled inside the cup holder and drained down below. He advised against getting the new part and said that we just need to clean it up really well. I was relieved and grateful to avoid more costs - thanks, ANDY! More

New Car Purchase We were relocating to the Twin Cities from an overseas assignment and were able to flawlessly manage the purchase through email. All was ready for us We were relocating to the Twin Cities from an overseas assignment and were able to flawlessly manage the purchase through email. All was ready for us on the scheduled pick-up date. Loving our new Highlander! More

Oil Change The service is excellent, and the staff fantastic. They are so friendly and explain everything so it’s easy to understand. I trust them to do only w The service is excellent, and the staff fantastic. They are so friendly and explain everything so it’s easy to understand. I trust them to do only what is necessary and nothing more. It’s the only place l go for service. More

super easy, and good value It was very easy to work with the salespeople at Burnsville Toyota; the lease deals for the Camry Hybrid were exceptional. I would definitely recommen It was very easy to work with the salespeople at Burnsville Toyota; the lease deals for the Camry Hybrid were exceptional. I would definitely recommend this dealership to anyone interested in a Toyota. More