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Burnsville Toyota

Burnsville, MN

4.4
1,495 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,495 Reviews of Burnsville Toyota

May 24, 2024

I always feel like the work done can be trusted and done right. They always treat me well. More

by MIKEKUETHE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
Report | Print
May 28, 2024 -

Burnsville Toyota responded

Thank you for the positive review, Mike! We're glad to hear that you trust Burnsville Toyota's work and feel well-treated by our team. We appreciate your feedback and look forward to serving you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 24, 2024

Great service advisors and techs, doesn't ever offer discounts especially loyalty but always communicates well. More

by POTSWALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem, Tyler Johnston
Report | Print
May 28, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. We appreciate your feedback on our service advisors and technicians. Thank you for the feedback regarding discounts, we will take that into consideration. If there's anything else we can do for you, please feel free to reach out. We look forward to serving you again at Burnsville Toyota. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 24, 2024

Cole always does a great job every time we have visited Burnsville Toyota over the years. More

by TROYRAMBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
May 28, 2024 -

Burnsville Toyota responded

Thank you, Troy, for your kind words and 5-star rating! We appreciate your continued support at Burnsville Toyota. We look forward to serving you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 24, 2024

The shuttle was immediately available, with prompt delivery back to my home. The shuttle also picked up me up at the agreed upon time: expectations excellently managed. More

by jsb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
May 28, 2024 -

Burnsville Toyota responded

Thank you for the 5-star review! We're thrilled to hear that our shuttle service met your expectations with prompt delivery and pickup. We appreciate your feedback and look forward to serving you again at Burnsville Toyota. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 24, 2024

Had an appointment to change oil and drove 1hr to get there and it apparently meant nothing to them. More

by longtailacres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cole Mitchem
Report | Print
May 28, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. We regret to hear about the inconvenience you experienced during your oil change appointment. This certainly isn't the level of service we aim to provide at Burnsville Toyota. Please reach out to me so I can address this matter and work towards a better outcome for you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 24, 2024

Although the problem was fixed, it was a pain. My issue was Brand Toyota and Lexus don’t have the same parts. I appreciated the effort the team took to get it resolved. More

by JASON.BRUCE38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
May 28, 2024 -

Burnsville Toyota responded

Thank you, Jason, for sharing your feedback about your experience with Burnsville Toyota. We are glad to hear that our team made the effort to resolve the issue with your Toyota and Lexus parts, even though it was a bit challenging. If you need further assistance or have any questions in the future, please don't hesitate to reach out to us. We appreciate your understanding and look forward to serving you again. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 23, 2024

Took care of my standard 5,000 mile maintenance in a timely manner and at a reasonable cost More

by STANMORK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
May 24, 2024 -

Burnsville Toyota responded

Thank you for taking the time to leave a 5-star review for Burnsville Toyota. We are delighted to hear that you had a positive experience with your 5,000-mile maintenance, finding it timely and reasonably priced. We look forward to assisting you with any future vehicle needs you may have. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 23, 2024

My experience with Burnsville Toyota was absolutely fantastic. Jason went above and beyond for my vehicle, including assisting with an insurance claim. His communication was phenomenal. I am a customer More

by PATTYZ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Report | Print
May 24, 2024 -

Burnsville Toyota responded

Thank you, Patty, for sharing your fantastic experience with Burnsville Toyota and highlighting Jason's exceptional service. We appreciate your loyalty and look forward to serving you again in the future. If you need any further assistance or have any questions, please don't hesitate to contact us. Drive safely! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 23, 2024

$157 for an oil change and a tire rotation…go somewhere else since it’s not even fast when you have an appointment More

by NEIL.CARDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cole Mitchem, Jason Colby
Report | Print
May 24, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience, Neil. We're disappointed to hear that our service fell short of your expectations. We strive to provide efficient and high-quality service for all our customers. Please reach out to me so I can address your concerns and work to make improve your experience with us. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 23, 2024

Tyler reviewed the maintenance history and suggested what needed to done. He gave an estimated time frame to complete the tasks and was right on with the time required and final cost.💲 More

by mzrph1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
May 24, 2024 -

Burnsville Toyota responded

Thank you for taking the time to share your positive experience, Tyler. We are delighted to hear that you were satisfied with Burnsville Toyota's service. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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