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Burnsville Toyota

Burnsville, MN

4.4
1,499 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

April 20, 2023

Very professional, courteous, friendly and clean. I just wish the car wash had been working. More

by RPOL72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Apr 24, 2023 -

Burnsville Toyota responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 20, 2023

I'm very happy with Burnsville Toyota service. Its easy to get an appointment and the work is done efficiently. More

by wrsampson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Apr 24, 2023 -

Burnsville Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 20, 2023

We have personally purchased 2 new vehicles from David Smith. The first time we entered the store, he saw us walk in and made an obvious effort to get to us quickly and understand our need. He was frien More

by mesulliv912
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Farmer, DAS Admin, David Smith, Sean Giere
Apr 24, 2023 -

Burnsville Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 20, 2023

Was very impressed with our salesperson Rick. He kept us informed regarding vehicle delivery to the best of his ability despite factory delays. More

by crdcpdpl
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rick Kissner, Sean Giere
Apr 24, 2023 -

Burnsville Toyota responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 20, 2023

Very poor performance work and unexpected charges and very poor communication and rude employees and staff More

by ABDIFATAHNOOR04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allex Roberge, Cole Mitchem
Apr 24, 2023 -

Burnsville Toyota responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 20, 2023

We came in looking for a Highlander. Tyler greeted out outside and was very professional. No pressure. We will be back again. More

by dayerikabby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen, Matt Christiansen
Apr 24, 2023 -

Burnsville Toyota responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 20, 2023

I was very impressed with the videos and information sent to me by the Automotive Technician Hanh Vo. Working with the staff and maintenance personnel at Burnsville Toyota has been a pleasure. More

by HOWARD.LUNDIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanh Vo, Sean O'Driscoll
Apr 24, 2023 -

Burnsville Toyota responded

Howard, thank you for sharing this great feedback with us. I feel our service department is what makes Burnsville Toyota special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 19, 2023

Tyler knows his vehicles and is easy to work with. A very pleasant experience when we bought our pickup More

by mark56649
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen
Apr 21, 2023 -

Burnsville Toyota responded

Mark, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 19, 2023

cabin air filter failed. They didn’t replace it they should have. I did it More

by jeannedouglas1831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Apr 21, 2023 -

Burnsville Toyota responded

I appreciate you bringing this to our attention. Please contact me directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 19, 2023

Delightful experience as usual. Part was in stock and the work completed much faster than expected. Waiting area comfortable with leather recliners and fancy coffee gratis. More

by weeksj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Apr 21, 2023 -

Burnsville Toyota responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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