
Burnsville Toyota
Burnsville, MN
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1,499 Reviews of Burnsville Toyota
After having our Toyota laid up for 3 months with a local mechanic who attempted to diagnose and repair and then charged us without fixing the issue, your staff diagnosed the issue and fixed it within a few mechanic who attempted to diagnose and repair and then charged us without fixing the issue, your staff diagnosed the issue and fixed it within a few hours. Staff were professional and communicated well in the process. Engine Light is still off!!!!🤞. More
Service is in the details and communication. Drive into the service Bay Area and get out of the vehicle. Service people see us, but no one comes out to ask us why we are there. Go into the gl Drive into the service Bay Area and get out of the vehicle. Service people see us, but no one comes out to ask us why we are there. Go into the glassed off area, wait maybe half a minute, no one ahead of us, finally eye contact and then, can I help you. Service took an hour which was expected. Then Jason comes out and hands me the multipoint inspection handout, and brings me to the cashier counter. Reviewed bill at counter, It said filter was replaced. Wanted to know what filter was replaced as it was suppose to be the cabin filter. I told the woman cashier to ask the service writer, she seemed afraid or reluctant to go and asked him. After discussion with the other cashier she went and asked him. It was confirmed that it was the cabin filter. When I got home I looked under the hood to check things out, make sure dip stick is in and oil cap tight etc. Windshield washer reservoir half empty or if you prefer half full!!! Can’t take the time to top off the windshield washer fluid. A good way to save a dime I guess, or not care. Reviewed the video of the visit …Mechanic shows the cabin and engine filter which he replaced. Thanks for the engine filter. When I was in the military and responsible for millions of dollars worth of equipment I made sure no one was afraid or unwilling to ask for help or advise (the lady at the cashier counter). Also, communication between staff was critical (communication regarding filter type and what was replaced). Attention to the details, communication and respect helped keep the aircraft working and many men alive. Challenge your staff to lead by example: the results will astound you. More
I was referred to Tyler from a friend. Tyler was amazing to work with with. He guided me in the process of buying my first car from the dealership. I highly recommend you come see Tyler! Tyler was amazing to work with with. He guided me in the process of buying my first car from the dealership. I highly recommend you come see Tyler! More
It was easy to make an appointment to test drive a vehicle. The car salesman who helped us was great. Overall a good experience. The length of time that it takes to purchase a vehicle needs to be sho vehicle. The car salesman who helped us was great. Overall a good experience. The length of time that it takes to purchase a vehicle needs to be shortened and streamlined. Most staff was very friendly and accommodating. The manager and our sales guy were great to work with! More
Tyler was amazing. We drove a few Rav4! Tyler was very kind and answered a lot of questions on features. Dominic did our paper work. He was fast and efficient. They bot We drove a few Rav4! Tyler was very kind and answered a lot of questions on features. Dominic did our paper work. He was fast and efficient. They both stayed after hours even! More