Burnsville Toyota

Service is in the details and communication. Drive into the service Bay Area and get out of the vehicle. Service people see us, but no one comes out to ask us why we are there. Go into the gl Drive into the service Bay Area and get out of the vehicle. Service people see us, but no one comes out to ask us why we are there. Go into the glassed off area, wait maybe half a minute, no one ahead of us, finally eye contact and then, can I help you. Service took an hour which was expected. Then Jason comes out and hands me the multipoint inspection handout, and brings me to the cashier counter. Reviewed bill at counter, It said filter was replaced. Wanted to know what filter was replaced as it was suppose to be the cabin filter. I told the woman cashier to ask the service writer, she seemed afraid or reluctant to go and asked him. After discussion with the other cashier she went and asked him. It was confirmed that it was the cabin filter. When I got home I looked under the hood to check things out, make sure dip stick is in and oil cap tight etc. Windshield washer reservoir half empty or if you prefer half full!!! Can’t take the time to top off the windshield washer fluid. A good way to save a dime I guess, or not care. Reviewed the video of the visit …Mechanic shows the cabin and engine filter which he replaced. Thanks for the engine filter. When I was in the military and responsible for millions of dollars worth of equipment I made sure no one was afraid or unwilling to ask for help or advise (the lady at the cashier counter). Also, communication between staff was critical (communication regarding filter type and what was replaced). Attention to the details, communication and respect helped keep the aircraft working and many men alive. Challenge your staff to lead by example: the results will astound you. More

I was referred to Tyler from a friend. Tyler was amazing to work with with. He guided me in the process of buying my first car from the dealership. I highly recommend you come see Tyler! Tyler was amazing to work with with. He guided me in the process of buying my first car from the dealership. I highly recommend you come see Tyler! More

It was easy to make an appointment to test drive a vehicle. The car salesman who helped us was great. Overall a good experience. The length of time that it takes to purchase a vehicle needs to be sho vehicle. The car salesman who helped us was great. Overall a good experience. The length of time that it takes to purchase a vehicle needs to be shortened and streamlined. Most staff was very friendly and accommodating. The manager and our sales guy were great to work with! More

Tyler was amazing. We drove a few Rav4! Tyler was very kind and answered a lot of questions on features. Dominic did our paper work. He was fast and efficient. They bot We drove a few Rav4! Tyler was very kind and answered a lot of questions on features. Dominic did our paper work. He was fast and efficient. They both stayed after hours even! More

Great understanding and commitment to understanding my needs and understanding of my situation of my income. needs and understanding of my situation of my income. More

Burnsville Toyota is a nice dealership to utilize. New vehicles were hard to come by and took over 14 months to get but they were reponsive. New vehicles were hard to come by and took over 14 months to get but they were reponsive. More

Awesome experience working with Chaz and Mr. Martinez! They're professional, knowledgeable about the industry. Martinez! They're professional, knowledgeable about the industry. More

We ordered a New RAV4 in January and it arrived in April. Manny Garcia kept us informed of the process along the way and was very knowledgeable, helpful and personable to work with. We also traded in our T Manny Garcia kept us informed of the process along the way and was very knowledgeable, helpful and personable to work with. We also traded in our Tacoma and that process went very smoothly. One big reason we picked Burnsville Toyota was because we have always had such great service at their service center - it keeps us coming back time after time. More

My wife and I came in looking for a 7 or 8 passenger car. Tyler greeted us right away and helped us. It was my first time buying from a dealership. Great experience here. Tyler even played movies so keep my Tyler greeted us right away and helped us. It was my first time buying from a dealership. Great experience here. Tyler even played movies so keep my daughter busy. Dominic was the business manager who helped with all the paperwork. More

I never had a better experience. Wonderful service and great people. Jason was very professional and friendly. Wonderful service and great people. Jason was very professional and friendly. More