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Burlington Subaru
Burlington, VT
211 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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211 Reviews of Burlington Subaru
September 19, 2019
Thanks Anthony! We had a great experience at Burlington Subaru. We were unsure if we wanted to buy or lease, and had concerns about leasing in general. Anthony answ We had a great experience at Burlington Subaru. We were unsure if we wanted to buy or lease, and had concerns about leasing in general. Anthony answered all of my many questions, and was very knowledgable, and honest in our conversations. Although he clearly had a lot going on, we never felt rushed - he was a pleasure to work with, funny and genuine! Thank you Anthony - we sincerely appreciate all of your help! More
by GinaandWill
Employees Worked With
Anthony Notaro
July 15, 2019
SO rude Called to try and ask a quick question about getting my window fixed. The woman told me that she can't help me if she isn't looking at the vehicle (wh Called to try and ask a quick question about getting my window fixed. The woman told me that she can't help me if she isn't looking at the vehicle (when I was trying to ask what I thought was a simple question). When I tried to explain what the issue was she kept cutting me off and wouldn't let me finish a sentence. She then told me that she suggest I read the owner's manual and try to find a fix before calling them again. Definitely will NOT be going here for any more service (or vehicle purchase) moving forward. More
by vtgirl21
Employees Worked With
Kevin Cournoyer, Ashley Lackard, Bill Hunter, Matt Luce, Sheryl Hunter, Josh Deutsch, Michelle Mistrik, Kaitlyn Einhart
April 17, 2019
Complete upsale rip off!!! I had to take my car in for recall work, and asked them to check out a noise I was hearing as well. When I got there, Darryl told me that they perform I had to take my car in for recall work, and asked them to check out a noise I was hearing as well. When I got there, Darryl told me that they performed a complimentary multipoint inspection and diagnosis, but because I asked them to check out the noise, they charged me for that. When Darryl drove the car into the shop, he commented to me about the noise, and there is no doubt in my mind that they would have found the issue in their "complementary" inspection and diagnosis. He refused to issue me a refund for the charge and the service manager told me that I should feel lucky because they had to replace a rusted bolt as part of the recall that Subaru was not paying for. I feel taken and not treated very well and will NEVER go back. More
by Dissatisfiedcustomer
Employees Worked With
Darryl
March 20, 2019
Service I brought in my 2010 Forrester for a recall.it took more than a month to get that appointment. The service staff (Darryl) was efficient, knowledgeable I brought in my 2010 Forrester for a recall.it took more than a month to get that appointment. The service staff (Darryl) was efficient, knowledgeable and friendly. My complaint: my windshield was broken in the process of replacing the air bag! There was no urgency in replacing the windshield! It should have been returned to me as I turned it in! That is appropriate service! More
by Nosal, Sharan
Employees Worked With
Darryl
March 12, 2019
Good deal on a CPO Outback! Got a good deal on a loaded Outback, CPO. Many thanks to Chris Cassidy for handling the sale in a professional manner. This was not a high-pressure sa Got a good deal on a loaded Outback, CPO. Many thanks to Chris Cassidy for handling the sale in a professional manner. This was not a high-pressure sales experience. Chris thoughtfully answered the many questions I had for him. I also appreciated Chris' good communication over email and on the phone. Very responsive, very clear. We are happy with the car! More
by DLerner
Employees Worked With
Chris Cassidy
December 13, 2018
Average experience at service center Had an appointment to get snow tires on, I went home with snow tires on. Waiting room had great popcorn and Costco muffins. 10/10 for the waiting area Had an appointment to get snow tires on, I went home with snow tires on. Waiting room had great popcorn and Costco muffins. 10/10 for the waiting area. Highly recommend. More
by Sthomp93
Employees Worked With
Matt Luce
August 21, 2018
Your car is not safe here! This dealer “serviced” my son’s car this week, and the hubcaps were stolen off the car while on their lot. The “service” department’s response was to This dealer “serviced” my son’s car this week, and the hubcaps were stolen off the car while on their lot. The “service” department’s response was to say that theft or vandalism to the car while ON THEIR LOT was not their problem. With so many other Subaru dealers in the area, I would think they’d try a littler harder to take care of their customers. More
by Ann B
Employees Worked With
Derek
July 04, 2018
Great experience with salesman, Wade! Our family just bought a Subaru Ascent. The purchase involved a pre-order, which was unfamiliar to us, and meant we waited several months after workin Our family just bought a Subaru Ascent. The purchase involved a pre-order, which was unfamiliar to us, and meant we waited several months after working out our deal. Wade Houston, all along the process, was wonderful. He was very responsive to questions, worked diligently with us to settle on the price/trade-in (without awkwardness or aggressive tactics), and stayed in touch during the wait for the car to come in. Most importantly, what Wade said would happen, happened. We are very happy with our new car and our experience at this dealership. More
by emmons283
Employees Worked With
Wade Houston
April 25, 2018
Thank you. The team at Burlington Subaru was more helpful than I could have imagined. ? Shout out to Steve, the GM, for going the extra mile. 💯Such a pos The team at Burlington Subaru was more helpful than I could have imagined. ? Shout out to Steve, the GM, for going the extra mile. 💯Such a positive experience! ????? More
by drivinginthe802
Employees Worked With
Steve Kelson
February 01, 2018
Intelligent, focused salesman and great car. I took delivery of a 2018 Forester this morning. Phil Sheridan did a wonderful job helping me to find the right car. We had some special requirement I took delivery of a 2018 Forester this morning. Phil Sheridan did a wonderful job helping me to find the right car. We had some special requirements. Phil spent a lot of time figuring them out with us, solved every conflict, and I am really excited by the outcome. It’s great to have a salesman who really wants to help, who is intellgent and focused, who does not push but is there for you. Very highly rcommended. More
by Hope
Employees Worked With
Phil Sheridan
