Burien Toyota

Excellent customer service Finance department seemed to have a difficult time with documents. It Took me sending and resending for them to get them to the appropriate people Finance department seemed to have a difficult time with documents. It Took me sending and resending for them to get them to the appropriate people More

Bought my first new car, glad I chose Burien Toyota This was the first of four dealerships I visited in the area, and I’m glad it was, because my salesperson Eddie set the example for how a car buying e This was the first of four dealerships I visited in the area, and I’m glad it was, because my salesperson Eddie set the example for how a car buying experience should be. If you’ve ever shopped for a car, you’ll quickly realize that every dealership will offer the same order of service to a perspective buyer. You meet with the sales person, they’ll get their manager at some point, you walk away, they’ll follow up with prices, offer answers to questions, and list current incentives to get you to come back. You can get the numbers down, which any other dealership could probably match (within reason, of course). The main variable here is customer service. Being a first time car buyer, I was probably more hesitant than your average car buyer, and any pressure to close the deal immediately made me more reluctant. In the two week span of dealing with Eddie, I never felt pressured, and the experience as a whole was 5/5 stars. His manager, Justin, stepped in at some points and matched his level of customer service. They both respected the fact that it was my first time buying and offered a level of patience which was very important to me. All in all, it felt genuine to me. I knew the exact car I wanted, and they helped me get it. I’m glad I chose Burien Toyota to buy my first new car. More

Awsome It was a great experience working with salesmen and sales manager mark didn’t rush me at all which made it easier to purchase my 2015 Camry It was a great experience working with salesmen and sales manager mark didn’t rush me at all which made it easier to purchase my 2015 Camry More

A Good Experience A very attentive and professional staff. Willian and Kelly answered every question I had and were very helpful. I will recommend this dealership to an A very attentive and professional staff. Willian and Kelly answered every question I had and were very helpful. I will recommend this dealership to anyone that asks. I am very pleased overall. More

Excellent service!! Friendly associates with excellent service. Gabriel welcomed us with a smile and took good care of us. He answered all our questions. Mark was fair wi Friendly associates with excellent service. Gabriel welcomed us with a smile and took good care of us. He answered all our questions. Mark was fair with his negotiations of the vehicle price. Shannon was very energetic and helpful in getting us the appropriate level of coverage. More

Just fine I took my rav there on a Saturday for an oil change. They let me know I also needed new front brakes, which always sucks, but is not a problem. When I I took my rav there on a Saturday for an oil change. They let me know I also needed new front brakes, which always sucks, but is not a problem. When I dropped my car off I made sure that my music was at like a 2-3 so that it was barley playing and wouldn’t be loud when they got in. When I got in my car to leave, my music was on blast at 15! They shouldn’t be touching my music for an oil change... Then I had to bring my car back on Monday for the new brakes. Same thing, when I dropped my car off the music was super low and my AC and heat was off. When I picked my car up later on Monday, my AC was on full blast! I’m pretty sure they don’t need to check that stuff for a brake change. Hint: please don’t touch my dashboard unless you need to. Or leave it how it was so I don’t notice. Thanks! More

Excellent service They always have excellent service and reasonable prices! I will continue to come back to the Burien Toyota Service Department, they are always very h They always have excellent service and reasonable prices! I will continue to come back to the Burien Toyota Service Department, they are always very helpful! More

Thanks to Daesan Daesan was very helpful and friendly. He was a very respectful person. Overall, I had a good buying experience. The test drive was good too. Daesan was very helpful and friendly. He was a very respectful person. Overall, I had a good buying experience. The test drive was good too. More

Oil change I like the service that they have than to my car it was my second time there. Agent are really freindly and hard working they always try to offer you I like the service that they have than to my car it was my second time there. Agent are really freindly and hard working they always try to offer you tge best service. More

Honest/ knowledgeable Honest, knowledgeable, pleasant, (not for your purchase) friendly managers: Kevin& Downell. Very fair, transparent prices. For example, many other Honest, knowledgeable, pleasant, (not for your purchase) friendly managers: Kevin& Downell. Very fair, transparent prices. For example, many other dealers wouldn't reveal the Toyota rebate, and make it as if their own discount. More