Burien Toyota

Great experience again with Burien Toyota. Hit my schedule date with out delay. The service manager gave us a great deal on everything. We Will be coming back for many years. schedule date with out delay. The service manager gave us a great deal on everything. We Will be coming back for many years. More

Matthew was great! Really helpful in responding to all of my questions since I was trying to do my entire search online/over the phone. Very forthright and clear with all the information he gave me. Truly ap my questions since I was trying to do my entire search online/over the phone. Very forthright and clear with all the information he gave me. Truly appreciate that! However, when I met him at the dealership I felt he was "juggling" me with other customers which caused more of a wait. Gave 4 stars because I still ended up being at the dealership for 2 hours even though I had already chosen my vehicle and didn't test drive. Slight confusion with floor mats that were supposed to be included, but they pulled it together. Matthew was going over details and specs on my new car with me when financing interrupted us, which was somewhat off-putting. Speaking with financing also took awhile even though I felt somewhat rushed when deciding what was right for me (also had already been at the dealership for quite awhile and was wanting to go as I had plans for dinner), I feel that I could've done that portion of the process on the phone/online also. That part of my experience could have been improved upon. I would've preferred to have the additional protection and maintenance packages communicated in advance with all details emailed for me to review and consider and choose ahead of time. More

Your lifetime powertrain warranty was what brought me to Burien . Bellevue had a lot more selection , No lifetime powertrain warranty . Doxon had lifetime oil change No lifetime powertrain warranty . Burien . Bellevue had a lot more selection , No lifetime powertrain warranty . Doxon had lifetime oil change No lifetime powertrain warranty . More

Marc and Shannon were amazing throughout this process. It was very simple and they made it very easy. I got a better car than I originally planned on and I’m very happy with my purchase!! was very simple and they made it very easy. I got a better car than I originally planned on and I’m very happy with my purchase!! More

The Rav4 was the 4th Toyota that Donna and I have purchased from Burien Toyota. Both Marc and Breanna were great to work with. Thank you so much. purchased from Burien Toyota. Both Marc and Breanna were great to work with. Thank you so much. More

Couldn't be more pleased with our experience. From the first day with walked in looking for a used Tundra to the day with picked up our 2021! first day with walked in looking for a used Tundra to the day with picked up our 2021! More

It started rough, not sure if it was a covid thing or what but getting in to see the car was a bit frustrating. After trying again and getting ahold of Karmen, things went fast. Kelly got us directed t what but getting in to see the car was a bit frustrating. After trying again and getting ahold of Karmen, things went fast. Kelly got us directed to the perfect car and the bargaining began. We came to an agreement and then the dreaded financing. In all my years of buying new cars I have never had such an easy time doing the final paperwork. So quick and easy. Shannon got me handled in record time. Really pleased with how it all went. I would have given 5 on customer service had they been able to get me in to see the car sooner. Again that may have been a Covid thing but I don't think so. More

Service went very well and was finished in a timely manner. We had the 2016 Avalon towed because of a dead battery. However this was the first replacement battery ever in the car. manner. We had the 2016 Avalon towed because of a dead battery. However this was the first replacement battery ever in the car. More

I get my Prius C serviced regularly at Burien Toyota and am always pleased with the service. During COVID they are spraying inside the car too and adding plastic covers to the seats before the service. am always pleased with the service. During COVID they are spraying inside the car too and adding plastic covers to the seats before the service. More

I've owned 6 new Toyotas and many other cars in my lifetime. So, I have a lot of experience (good and bad) with buying cars. On 10-21-20, I walked into Burien Toyota for the first time with the in lifetime. So, I have a lot of experience (good and bad) with buying cars. On 10-21-20, I walked into Burien Toyota for the first time with the intent to look at new 2021 Toyota 4-Runners. ((Note: In the course of my contact with Burien Toyota, I met several people other than the salesperson who sold me a new 4-Runner (i.e., front desk receptionist, sales manager, and the woman who handled the closing/payment transaction). However, I did not retain a record of their names.)) I did not have an appointment. Nonetheless, I was greeted by the receptionist and sales manager and immediately put in contact with Hyung Kim. I told him what I was looking for. He quickly came back with a fair offer, which I accepted. Even though the inventory of new 4-Runners is sparse this time of year, Mr. Kim phoned me the next day and told me the vehicle I was looking for was available for delivery to me the next day. On the afternoon of 10-23-21, I had a new 4-Runner in my garage. Bottom Line: In regards to the front desk reception, sales manager, Mr. Kim, and closing/payment personnel - everyone was professional, polite, efficient, and a pleasure to deal with. From start to finish, this was the best experience I've ever had buying a car - and I would highly recommend Burien Toyota. Thank you, Greg McFadden More