Budd Baer Subaru

Everything went smoothly. I had my inspection, tires rotated, inspection, and the auto butler. My car I had my inspection, tires rotated, inspection, and the auto butler. My car More

Efficient and timely. . Everything was handled quickly and I didn’t have to sit around waiting for results . Everything was handled quickly and I didn’t have to sit around waiting for results More

We have been very happy with the service at Budd Bear. All work was performed timely and in a competent manner. All work was performed timely and in a competent manner. More

I worked with Ethan from your store and he was very helpful. I went in for a tire patch and found out I needed new tires completely. He worked with me to patch the hole in my tire until we could get th helpful. I went in for a tire patch and found out I needed new tires completely. He worked with me to patch the hole in my tire until we could get the desired tires in stock, since the ones I wanted were not available. Ethan was amazing, super understanding, talked me through my options, etc... the service here is incredible. However, cost of service is very high, so I ultimately will be going somewhere else for this service. More

Answered all my questions to my satisfaction. Kept me informed on progress of the completion of the services request ed. Kept me informed on progress of the completion of the services request ed. More

We had a great experience and would be happy to be customers in the future. customers in the future. More

Excellent, prompt service. Having my car serviced has been a positive, hassle free, experience, thank you! Having my car serviced has been a positive, hassle free, experience, thank you! More

The actual work was fine, but there was an effort to add over $1000 extra in unnecessary work. The car is only 3 years old. over $1000 extra in unnecessary work. The car is only 3 years old. More

LOVELY STAFF, BUT BEWARE THE MECHANICS IN THE SERVICE DEPT We're a two Subaru family and have been having all of our service work completed by Budd Baer Subaru for many years -- even though there is a DEPT We're a two Subaru family and have been having all of our service work completed by Budd Baer Subaru for many years -- even though there is a closer Subaru dealer in the South Hills. (Budd was a good friend of my great uncle. I've never met Budd, but we give him all of our business as a tribute to my uncle's friendship.) I've always taken great care of my cars and only trust dealership mechanics to perform service work -- because they see the same cars everyday and the service staff is typically much better trained. Unfortunately, since 2023, the service quality at Budd Baer has declined. Last year (2023) I dropped off my 2013 WRX (35k miles) for state inspection, annual wheel alignment, and a bunch of preventative maintenance. I ended up having to pay an extra $50 to repair my brake caliper because the mechanic broke off the bleeder valve while flushing the brake fluid. I was disappointed that I had to pay for this mechanic-caused damage, but it was the first issue I ever had with Budd Baer Subaru, so I didn't think much about it. Then this past week (08/2024), I dropped off my car for state inspection, annual wheel alignment, and a repair to the plastic wheel well liner. All of these things should have been fast, easy, and low risk. Unfortunately, those easy repairs turned into a cascade of damage to my car caused by the mechanic -- damaged lug nuts, a broken wheel stud, and broken brake caliper bolts. These are all things that happen when a mechanic doesn't use a torque wrench to put things back together. In summary, I brought my car in for $500 worth of work and ended up having to pay another $500 for damage caused by the mechanic. I'm an electrical & mechanical engineer that designs industrial robots for a living, so I know a bit about mechanical systems. I've been changing brakes on cars for decades now. I also swap my wheels twice a year to change between Summer and Winter tires. In the decades of doing this work, I've never had an issue with lug nuts; have never broken a wheel stud; and have never broken a caliper bolt. All this is to say that none of these issues should be regularly happening at a dealership. And most certainly, if a mechanic causes damage, I shouldn't have to pay for that damage. Sadly, I'm now on the hunt for a new Subie dealer :( More