Buchanan Automotive Inc.

Excellent Everyone was very friendly as well as polite. They explained and answered any question that we had and if they didn’t know the answer, they got it for Everyone was very friendly as well as polite. They explained and answered any question that we had and if they didn’t know the answer, they got it for me before we completed the deal More

Excellent customer service! Very pleased with the service portion of this dealership! Jennifer exemplifies the best in customer service!kept me informed and had the Very pleased with the service portion of this dealership! Jennifer exemplifies the best in customer service!kept me informed and had the car ready in a very timely manner! More

Great GM Service There are roughly 10 Chevrolet dealerships within a 50 radius of where I live. I have bought Chevrolet cars and trucks from most of them and had servi There are roughly 10 Chevrolet dealerships within a 50 radius of where I live. I have bought Chevrolet cars and trucks from most of them and had service work performed by some. In my experience none of them come close to the great service given by Buchanon Automotive in Waynesboro, PA. I booked my appointment after their hours for next morning Service. My appointment was for 8:00am. I got there a little before 8 and pulled up to a bay door which opened almost immediately. The service writer wrote up the work order for my 2016 Z71 Colorado and showed me to the lounge where another employee was making coffee. I got an oil change, tire rotation and multiple point inspection which only took roughly a 1/2 hour. They explained everything about the inspection, with no problems found. Then, since I used my GM card to pay for the service, they gave me some forms.to complete and send in for a $40 rebate from GM. Nice, friendly folks that know how to treat a customer More

Excellent Customer reception and business interactioin Buchanan Automotive announced a VIP day on 10 Nov 2018, for those people who had purchased vehicles from them in years past and others. A GM represent Buchanan Automotive announced a VIP day on 10 Nov 2018, for those people who had purchased vehicles from them in years past and others. A GM representative was on location for the event. The GM Rep and Dealership Sales Manager warmly received me, and introduced me to a Sales Lady who took good care of me throughout the vehicle purchasing process. She drove my 2012 GMC Yukon SLE I desired to trade in for a 2019 GMC Yukon Denali with me on board. She then took me to the new vehicle wherein I familiarized myself with many of the bells and whistles on the Denali. We then took a test drive, and later made a deal involving the Sales and General Managers. A mighty fine vehicle. More

Wheel locks secure Purchased a set of wheel locks from dealer. They were placed on vehicle before I got seated and comfortable. These were done without an appointment,aw Purchased a set of wheel locks from dealer. They were placed on vehicle before I got seated and comfortable. These were done without an appointment,awesome. More

Good reliable service My experiences have been very good. I find the service department to be reliable, trustworthy and they do the job right the first time. Also most of m My experiences have been very good. I find the service department to be reliable, trustworthy and they do the job right the first time. Also most of my jobs are rush type emergencies and the always deliver ASAP. I give then "Thumbs UP" More

process little to long Though that all paperwork was ready when at dealership,, Met finance Mgr. he did not handle paperwork, gave to someone else and he was not aware of a Though that all paperwork was ready when at dealership,, Met finance Mgr. he did not handle paperwork, gave to someone else and he was not aware of all details of deal. Sales manager did not thank me or show up for any type of greeting. Insurance person did not call my insurance agent. More

Buchanan Automotive has a skilled and courteous staff I've made multiple trips with several vehicles to Buchanan Automotive. Jerry Edmundson, in the Service Department, is always efficient, courteous and I've made multiple trips with several vehicles to Buchanan Automotive. Jerry Edmundson, in the Service Department, is always efficient, courteous and makes recommendations, which I especially appreciate. The other day, I had a car towed to the dealership and Jerry was extraordinarily helpful in arranging receipt and timely repair of the car. Barry Loudon, Technician, is skilled and has serviced, diagnosed and repaired my cars flawlessly; I have complete confidence in him. More

GREAT EXPERIENCE! We had been looking for a car for my daughter for quite a while, and when we found one she liked at Buchanan, everyone we encountered was incredibly p We had been looking for a car for my daughter for quite a while, and when we found one she liked at Buchanan, everyone we encountered was incredibly pleasant and VERY helpful, from Kaitlyn who answered the phone, to Erik the manager, and especially Devin, our salesperson. They all did a great job, and my daughter got the car she wanted. The dealership was honest, straightforward, friendly, and very helpful through the process of purchasing the right car for her. HIGHLY RECOMMENDED! More

Disappointed I never received the 100.00 referral I was promised for bringing my husband down in July of 2017 James Glover. Then just three weeks ago brought my o I never received the 100.00 referral I was promised for bringing my husband down in July of 2017 James Glover. Then just three weeks ago brought my oldest son down and he bought a car and again I was promised I would again receive 100.00 but never did..Sandra Glover 210 Copenhaffer road. York.Pa.17404. More