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Buchanan Auto Park
Waynesboro, PA
458 Reviews
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458 Reviews of Buchanan Auto Park
March 11, 2017
Great customer service I called first to check out if they had what I was looking for a white four door jeep Sahara and I talked to Frank and he was very kind and I knew I I called first to check out if they had what I was looking for a white four door jeep Sahara and I talked to Frank and he was very kind and I knew I was in search of a new vehicle but with my schedule and personal things going on in my life wasn't sure when I could make it up so he did not keep bugging me with phone calls which I liked we would keep in touch and finally I had a day I could go up and of course Frank was off that day so we meant with Eric and I could not make up my mind I went in for a four door but they had a two door in show room that I really loved and we worked with Max and Chuck and they offered us to take the four door home and see what we thought since I had a two door but we didn't take home but went home thought about it and decided I didn't want either one of the white ones because I really wanted a hard top all one color so I called Eric that evening and told him I decided on the four door Sahara Rhino color by surprise so he had it all cleaned up next day and we make the deal,I just want to say thanks for the great team Frank,Eric,Max,Chuck and Mike for their customer service very well taken care of I would recommend this dealership for they were patient,kind and got me in a vehicle that works perfect for me More
by Connie Albert
Employees Worked With
Chuck,and Max, Eric Michael Sheffer, Mike Bofrone, Frank Mattioli
March 07, 2017
Excellent experience Very helpful, made me feel comfortable and feel like family. Informative, knowledgeable, worked very hard to get me the best price. Hands down the bes Very helpful, made me feel comfortable and feel like family. Informative, knowledgeable, worked very hard to get me the best price. Hands down the best car buying experience I ever had. My sales person was Christine. If anyone is considering a used car please do yourself a favor and ask for her by name. More
by Skeeter811
Employees Worked With
Everette Clarke, Christine Wachsmuth
February 25, 2017
just awesome Always a fun filled dealership and they do work hard to give you a chance to purchase a vehicle when life hits you hard and money gets tight. Always a fun filled dealership and they do work hard to give you a chance to purchase a vehicle when life hits you hard and money gets tight. More
by tamie vincemartz
Employees Worked With
Robbie Veil, Max Million
February 16, 2017
Discouraging situation My fiancé and I contacted the dealership about a Scion that we saw on their website. I started by chatting with someone online who then had someone te My fiancé and I contacted the dealership about a Scion that we saw on their website. I started by chatting with someone online who then had someone text me - Amber. While texting Amber, I specifically asked in the Scion was still there and if they accepted a certain loan we were approved for because we lived about an hour and a half to two hours away. She told me that the Scion was still there but didn't answer about the loan. So, my fiancé called into the dealership where he talked to Ira. Ira was very friendly and talked to finance to see about the loan. However, he also said the Scion was there. Amber actually text me about 15 minutes before we arrived to see about setting up an appointment to test drive it. When we got to the dealership we couldn't find the Scion. We were then greeted by Christine who told us that she had sold that vehicle about a week or two ago. Imagine our frustration!! However, Christine quickly turned a bad situation into a good one. Our credit situation is pretty bad and we knew that going down there. But working with Christine and Jeff, we were able to walk out of the dealership with exactly what we wanted! Both of them were so down to earth and didn't make me feel like crap about the current credit situation that we are in. Christine talked to us like we had known her for years and we really liked that! I would highly recommend her and Jeff to anyone! They turned a really discouraging situation into a great one! More
by kml5365
Employees Worked With
Jeff Lozowski, Christine Wachsmuth, Ira Moody, Amber Mehaffie
November 14, 2016
Outstanding sales service They listen and work with you. I have poor credit, but they worked with me. I definitely will return after the first of the year! They listen and work with you. I have poor credit, but they worked with me. I definitely will return after the first of the year! More
by terryford
Employees Worked With
Frank Mattioli
November 11, 2016
Excellent purchase experience. The most accommodating professionals I've dealt with while purchasing a vehicle. Robbie was a knowledgeable salesman with great patience, Mike went t The most accommodating professionals I've dealt with while purchasing a vehicle. Robbie was a knowledgeable salesman with great patience, Mike went the extra mile to make sure I received the type purchase I wanted and the least intimidating F&I experience ever. Gary took his time to visit we me just to verify my satisfaction. Next purchase this is the only dealer I would consider! . More
by BigTime
Employees Worked With
Robbie Veil, Mike Bofrone, Gary Verno
September 22, 2016
WORST Experience ever Shame on me for believing the BS that was told to me during the process. Everything from we don't have what you are looking for to we can get it but y Shame on me for believing the BS that was told to me during the process. Everything from we don't have what you are looking for to we can get it but you have to purchase it before Buchanan will go get it the car. The sales agreement was changed 4 times while we sat there for over 3 hours and it was still wrong. Still waiting on information with no call backs and still do not have all the paper work after a month. They have NO regard for customer service. More
by Timmy50
Employees Worked With
Max Million, Mike Bofrone, and the fiance person who I hope is no longer there.
September 18, 2016
Amazing Service and Dedication! Buchanan Auto Park just amazed me today with rhe time and effort made on my behalf. Gary Verno and Max worked very hard to get us where we needed to b Buchanan Auto Park just amazed me today with rhe time and effort made on my behalf. Gary Verno and Max worked very hard to get us where we needed to be for our purchase. After several hours of crunching numbers and reviewing options, I left with my new truck and could nit be happier! And to top off a successful conclusion... Chuck, the Sales Manager, personally thanked us for choosing Buchanan Auto Park! What a great bunch of caring people who wanted nothing more than to put me in my new truck!! I could not be more pleased! More
by John E.
Employees Worked With
Gary Verno, Max Million, Chuck Bumbaugh
September 11, 2016
Not Happy Drove up last Saturday from Martinsburg Found the Jeep we wanted. Asked if we could buy at invoice and get a fair trade on ours. They agreed. After o Drove up last Saturday from Martinsburg Found the Jeep we wanted. Asked if we could buy at invoice and get a fair trade on ours. They agreed. After over an hour, their fair trade was $4500 below NADA. After long discussions, they said they would do a 1000 btr because they really wanted our business. We couldn't do this so I shook hands and told them I appreciated their time I went to three other dealers and all three agreed to give us the NADA trade which was now 3500 btr than Buchanan Jeep. I called Buchanan. They said get it in writing and they will "beat" their deal. My point is why make a client do this? Be fair in beginning and not try to take advantage of Buyer's We purchase new about every two year and I don't think this will ever be a dealership we visit again. Larry & Nicole More
by Larry D
Employees Worked With
Not sure. Someone new said he grew up on Kent island?
September 11, 2016
Great new car buying experience Robbie was a great salesperson to deal with. He did not push us into the deal, and was very knowledgeable about the car. He made us feel like everyone Robbie was a great salesperson to deal with. He did not push us into the deal, and was very knowledgeable about the car. He made us feel like everyone was coming out a winner on the deal. It was also great to find him wiping off the car when we arrived to pick it up. The training session on how the make use of the features of the car were most helpful, too. Thanks! More
by cat lover
Employees Worked With
Robbie Veil, Chuck Bumbaugh
