Buchanan Auto Park

Another pleasant experience at Buchanan I stopped by dealership and spoke with Eric, about the Go Green Shaker. He worked with me with no pressure, he was very professional and knowledgeable I stopped by dealership and spoke with Eric, about the Go Green Shaker. He worked with me with no pressure, he was very professional and knowledgeable. Chuck the sales manager got me a great deal, the financing process was easy. This is my fourth purchase with them. The Challenger was detailed and delivered excellently. More

Very happy customer I am so pleased with my purchase. Everyone was very friendly and Kathy Shank did an excellent job putting me in the right vehicle!! Everett worked v I am so pleased with my purchase. Everyone was very friendly and Kathy Shank did an excellent job putting me in the right vehicle!! Everett worked very hard to get me the payments I could afford. They both went over and beyond!! Thanks so much!! More

Better than I anticipated One of my better car buying experiences! Ms. Shank was very detailed and professional in her efforts to deliver me a quality vechicle that fit all my One of my better car buying experiences! Ms. Shank was very detailed and professional in her efforts to deliver me a quality vechicle that fit all my needs More

Exellent Kathy was very professional and I felt she knew what she was talking about. I fail very comfortable with working with her. I would highly recommend f Kathy was very professional and I felt she knew what she was talking about. I fail very comfortable with working with her. I would highly recommend friends to go visit her. More

made sure we left the lot with a car Thank you Jesus for Kathy. She was great. She nor her manager gave up until we were satisfied. We appreciate all they did for us. Thank you Thank you Jesus for Kathy. She was great. She nor her manager gave up until we were satisfied. We appreciate all they did for us. Thank you More

New car purchase Christine and Mike were fantastic, they couldn't have made the experience any more pleasant. The only negative is the process could have moved faster Christine and Mike were fantastic, they couldn't have made the experience any more pleasant. The only negative is the process could have moved faster More

Helping a stranded motorist I was in Waynesboro several weeks ago on personal business. Upon leaving the office I was at, I tried to activate the key fob to unlock my car doors. I was in Waynesboro several weeks ago on personal business. Upon leaving the office I was at, I tried to activate the key fob to unlock my car doors. To my dismay, the door didn't unlock. Being a Dodge Viper, I had the ability to open the rear hatch and use the emergency latch to open the door. I knew the alarm would activate doing this procedure. Trying to start the car was fruitless as the computers think the car is trying to be stolen. I tried to wipe the contact surfaces of the fob battery, to no avail. I called the Buchanan service dept. for assistance. They felt possibly the fob battery was dead, and offered to drive someone where I was located with a $4.00 battery!!!!!! I couldn't believe it. As we talked further, the service dept. felt that possibly the fob lost programming. They immediately contacted a company for a rollback to accommodate the Viper (it is very very low) to have the car brought to their service dept. While the dealership was arranging all this for me, I finally was able to get the battery to make contact and was able to deactivate the alarm and start the car. I was NOT going to turn it off until I returned home, about 40 miles away. I immediately contacted the dealership to have everything cancelled. I stopped at the dealership service dept. on my way home to thank whomever I saw there, as I failed to get the names of the two employees. I was truly impressed the degree they went to help me. If I lived in that area, I would not hesitate to consider buying my vehicle there, and having it serviced as well. Thank you very much, Buchanan, for all you did to help me. Thank you again!!!!!! More

Easier than expected When I went in I expected the typical pushy car salesman routine but that was far from what I got. It ended up being a relaxing environment where they When I went in I expected the typical pushy car salesman routine but that was far from what I got. It ended up being a relaxing environment where they were happy to suit my needs and put my in the vehicle I wanted. I couldn't be happier with the service Buchanan provided. More

Good luck trying to get follow up. So I purchased a new Suburban on February 17th. I traded in a Dodge that I bought from Buchanan. the Dodge had a full extended warranty and gap covera So I purchased a new Suburban on February 17th. I traded in a Dodge that I bought from Buchanan. the Dodge had a full extended warranty and gap coverage purchased with it. Upon trading the vehicle and doing all paperwork, I was informed that I had to go back to the used lot, show them my paperwork and they would file the rebate. (Poor service) So, I did. I was told it would be about 6 weeks until I receive the rebate. On May 5th, after 5 different phone calls and messages I was told, they "forgot" to file for the claim. I was then given the case number and called Allstate. at which point I was told that the dealer should have already issued me a check and they knew they owed me the money. Now after 7 more phone calls and multiple emails, I am told that only the office manager can issue a check and can't because they don't have the info from Allstate yet. Pay the money owed, that you messed up and own up to your mistakes. You have now officially lost all future business from me, my family, and anyone else who will listen. More