Buchanan Auto Park

Helping a stranded motorist I was in Waynesboro several weeks ago on personal business. Upon leaving the office I was at, I tried to activate the key fob to unlock my car doors. I was in Waynesboro several weeks ago on personal business. Upon leaving the office I was at, I tried to activate the key fob to unlock my car doors. To my dismay, the door didn't unlock. Being a Dodge Viper, I had the ability to open the rear hatch and use the emergency latch to open the door. I knew the alarm would activate doing this procedure. Trying to start the car was fruitless as the computers think the car is trying to be stolen. I tried to wipe the contact surfaces of the fob battery, to no avail. I called the Buchanan service dept. for assistance. They felt possibly the fob battery was dead, and offered to drive someone where I was located with a $4.00 battery!!!!!! I couldn't believe it. As we talked further, the service dept. felt that possibly the fob lost programming. They immediately contacted a company for a rollback to accommodate the Viper (it is very very low) to have the car brought to their service dept. While the dealership was arranging all this for me, I finally was able to get the battery to make contact and was able to deactivate the alarm and start the car. I was NOT going to turn it off until I returned home, about 40 miles away. I immediately contacted the dealership to have everything cancelled. I stopped at the dealership service dept. on my way home to thank whomever I saw there, as I failed to get the names of the two employees. I was truly impressed the degree they went to help me. If I lived in that area, I would not hesitate to consider buying my vehicle there, and having it serviced as well. Thank you very much, Buchanan, for all you did to help me. Thank you again!!!!!! More

Easier than expected When I went in I expected the typical pushy car salesman routine but that was far from what I got. It ended up being a relaxing environment where they When I went in I expected the typical pushy car salesman routine but that was far from what I got. It ended up being a relaxing environment where they were happy to suit my needs and put my in the vehicle I wanted. I couldn't be happier with the service Buchanan provided. More

Good luck trying to get follow up. So I purchased a new Suburban on February 17th. I traded in a Dodge that I bought from Buchanan. the Dodge had a full extended warranty and gap covera So I purchased a new Suburban on February 17th. I traded in a Dodge that I bought from Buchanan. the Dodge had a full extended warranty and gap coverage purchased with it. Upon trading the vehicle and doing all paperwork, I was informed that I had to go back to the used lot, show them my paperwork and they would file the rebate. (Poor service) So, I did. I was told it would be about 6 weeks until I receive the rebate. On May 5th, after 5 different phone calls and messages I was told, they "forgot" to file for the claim. I was then given the case number and called Allstate. at which point I was told that the dealer should have already issued me a check and they knew they owed me the money. Now after 7 more phone calls and multiple emails, I am told that only the office manager can issue a check and can't because they don't have the info from Allstate yet. Pay the money owed, that you messed up and own up to your mistakes. You have now officially lost all future business from me, my family, and anyone else who will listen. More

2014 Jeep Compass Kathy was an amazing sales lady. She was pleasant to work with, she listened to us, and got us in a beautiful cat within our price range. Kathy was an amazing sales lady. She was pleasant to work with, she listened to us, and got us in a beautiful cat within our price range. More

A+ Customer Service Excellent customer service. Sales staff very easy to work with. Laid back atmosphere adds to the great experience. Thank you Laura Zahos and Mike Bofr Excellent customer service. Sales staff very easy to work with. Laid back atmosphere adds to the great experience. Thank you Laura Zahos and Mike Bofrone More

it was a great experience ! thanks buchanan auto auto park! it was a great experience ! Kathy was great ! thanks Kathy. thanks Buchanan auto. I will let people know to come to Buchanan auto park. !!!!!!!!!!!! it was a great experience ! Kathy was great ! thanks Kathy. thanks Buchanan auto. I will let people know to come to Buchanan auto park. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! they got me in and out in no time . More

Great Customer Service They made me comfortable with the buying experience. No hassling what so ever. I had a great experience and they were very helpful. I would recommend They made me comfortable with the buying experience. No hassling what so ever. I had a great experience and they were very helpful. I would recommend this dealership More