Buchanan Auto Park

Awful sales process and service Purchased a vehicle at this dealership and the day I went into purchase it, the whole experience was awful. The whole thing took about 6 hours because Purchased a vehicle at this dealership and the day I went into purchase it, the whole experience was awful. The whole thing took about 6 hours because they only had one finance manger on staff and I wasn't told this until after eating in line to see him for an hour. Even after I was able to drive off, they left me with less than a quarter tank of gas and didn't clean up the car. The salesperson couldn't do one thing of the entire deal himself except take paperwork back and forth to the sales manager. The sales manager, Everett, doesn't seem to have basic customer service skills. He failed to call me back multiple times after the sale when I had specific questions I asked him. I was told there was a spare key to my vehicle and never got it or a call to come get it. 2 months later when I call the salesperson, he tells me there isn't one. I was warned not to purchase a vehicle here but they had the specific one I wanted so I thought, how bad could it be? I will gladly share this warning to whomever I know might think of going to purchase a vehicle there. More

Won't call me back The buying experience itself wasn't bad, they were friendly and helpful. My problems started after I purchased my truck. I purchased an after market The buying experience itself wasn't bad, they were friendly and helpful. My problems started after I purchased my truck. I purchased an after market sun roof to be installed after I purchased the truck. After a couple weeks, I liked the truck and had changed my mind about the sunroof. I contacted the dealership and my sales person to request a refund. I left a message on their machine to call me back. I expected a quick call back since it's a dealership and they are all about customer service. No call back that day so I called again the next day, again the person was unavailable and I left another message. A couple of weeks go by, still no call back. I called the dealership again and asked for the manager, the manager was not available (notice a theme?) left another message. Waited a couple weeks and still no call back. Once again I called the dealership, again not available, and left yet another message. I called back after a week and this time instead of going to the manager I asked for sales and just by chance got my sales person. I pressed the sales person about my refund, and got an excuse and they stated they needed to talk to the manager again and would, guess what?! Call me back! Another week goes by, still no call. I then contacted Chrysler directly because I was fed up. Chrysler stated they would contact the dealership and then get back to me. I got a call from Chrysler a week later stating the dealership would call me to resolve it. That was 3 weeks ago, and as of this writing I have gotten no call back. I bought my truck in April, it's now July. I have been chasing my money for 3 months and can't even get a return phone call. They won't ever get my business again and will share this with anyone who is considering them. Horrible after sale service. More

Superb experience from start to finish Summarizing my review in just a couple words, does not even come close to being able to describe the superb service I was given. I've been in contact Summarizing my review in just a couple words, does not even come close to being able to describe the superb service I was given. I've been in contact with Frank via fb messager talking about the Jeep Wrangler I want. I went in today where I was greeted by Andrew, whom was helping me in Franky's place as he assisted another client. He was super kind and genuine and wasn't pushy at all. He also didn't make me feel like what I wanted was unrealistic. (Although I went in knowing it wouldn't be possible) The Sales Manager Mike, came over and introduced himself to me and took us into a private room to discuss options. He did confirm that he could not get me into the Jeep of choice due to financial issues that we ALL endure in life. Instead of saying, okay there you go, can't get you in your Jeep, be on your way so to speak. He talked to me for about 20 minutes about other options for another type of Jeep. Not only did he make a suggestion, he was looking out for my credit and the opportunity for me to get my Jeep of choice a little further down the road by taking. By doing this, he would get me back as a returned HAPPY client. He is super wonderful by looking out for people that walk thru his door. To them, you just aren't another person, you are family. You are treated as such. Needless to say, I took him up on his suggestion and went to test drive the Renegade with Frank. (He was done with his precious client at this point) After test driving it, I decided to take Mike up on his suggestion. He worked the numbers, they still couldn't get me in that Renegade. Instead I could get into a "Lower" version of the Renegade. I was just so so about this work up and I think Mike could tell that. So I printed out some previous lender info that helped Mike to help me get into the Renegade I originally test drove. At a lower interest rate and a better Tier. Win win for both of us. Mike and Chuck both REALLY ARE top of the line service Managers. They were both outstanding and wanted to work with me so I'd go back there. Chuck reassured me that this plan will work and should hopefully have me in my Wrangler within the next year. So why not? The wrangler is my dream car. I just look at the Renegade as the next step closest. It is a pretty cool ride too, I must say and I was hesitant at first. Frank is the Salesman to use at Buchanan without a doubt, hands down. He was exceptional from the time I was introduced to him on social media. He is truly kind, genuine, caring, respectful, not pushy, happy, personal and shows amazing customer service all around. I truly felt like I was family in there. Not many salesmans will buy you pizza for lunch while doing paper work. From the time we pulled off of the lot, he was right by our side. Truly, truly wonderful job guys!! Andrew, Frank, Mike, and Chuck. From, Liz R. More

Excellent experience Alan was very helpful and friendly. He did not try to pressure us in any way. He got us want we wanted and we could not be any happier with the purcha Alan was very helpful and friendly. He did not try to pressure us in any way. He got us want we wanted and we could not be any happier with the purchase of our 2016 Jeep Compass. More

Repeat customer Second vehicle I have purchased here. Services been excellent with both transactions. I have, and will definitely continue to recommend this dealershi Second vehicle I have purchased here. Services been excellent with both transactions. I have, and will definitely continue to recommend this dealership to friends and family More

Very friendly no pressure Everyone was super nice. There was no pressure from anyone.well tell all my family and friends about this dealership. Love my new car never thought i Everyone was super nice. There was no pressure from anyone.well tell all my family and friends about this dealership. Love my new car never thought i would love a jeep. I can say I'm a jeep Girl More

Great deal! Thanks for making the truck buying process quick and hassle free! Got a great price on my trade and a great deal on the truck! Will definately come ba Thanks for making the truck buying process quick and hassle free! Got a great price on my trade and a great deal on the truck! Will definately come back. More

Great service I worked with eric Shaffer. This was quite possibly the best experience I have had buying a new vehicle from start to finish. Thank you to everyone wh I worked with eric Shaffer. This was quite possibly the best experience I have had buying a new vehicle from start to finish. Thank you to everyone who helped! More