Bryan Subaru

Pleasantly Surprised Despite (or perhaps because) of the sheer number of Subaru owners affected by the "Brake Light Switch" recall program, I went in with the idea that th Despite (or perhaps because) of the sheer number of Subaru owners affected by the "Brake Light Switch" recall program, I went in with the idea that the process would be painless and swift. To my surprise, it took even less time and effort than I had imagined AND I was kindly offered a free car wash! Upon my request, they let me keep the old part (watching YouTube videos about the BLS made me curious to see what the part looks like). I was among the fortunate Forester drivers who never experienced any of the Recall symptoms (3 lights on dash, locked PRNDL shifter, inoperative tail lights, etc.), though it was reassuring to receive the letter about it. Scheduling service using the MySubaru website was easy and hassle-free. Erin C. is the ideal person to have at the Welcome desk, and I must say the sales and tech reps on the floor at Bryan Subaru go out of their way to make customers feel welcome. Somehow, they strike the perfect balance between "chatty" and "relaxed" to let you know they've got answers, if you have questions, but at no time will you you feel pressured during a sale or induced to "upsell" your vehicle on parts or accessories. Almost looking forward to the next time something goes wrong with my Subie! :-) More

Recall Notice Mr. Henry was prompt and courteous. He explained the nature of the "Recall Notice," managed the Air Bag Inflator replacement and accomplished the wor Mr. Henry was prompt and courteous. He explained the nature of the "Recall Notice," managed the Air Bag Inflator replacement and accomplished the work in a timely manner. More

Great Buying Experience We had an excellent experience buying our 2019 Subaru Forester from Bryan Subaru. John, our salesperson, was knowledgeable and very friendly. He provi We had an excellent experience buying our 2019 Subaru Forester from Bryan Subaru. John, our salesperson, was knowledgeable and very friendly. He provided all the information we needed while never being pushy. The other members of the Bryan team who assisted in our purchase were also very friendly. There were no surprises. The agreed upon price was the price. No extra charges. No nonsense. And our new Forester is awesome! Highly recommend this car and the Bryan dealership. More

Quick turnaround for a recalled sensor I called on Friday to have a recalled brake sensor replaced- they got me in by Tuesday and kindly threw in a free oil change! Excellent service as alw I called on Friday to have a recalled brake sensor replaced- they got me in by Tuesday and kindly threw in a free oil change! Excellent service as always! Thanks!! More

excellent service I was greeted as soon as I drove up. Remi let me know everything they were going to do with my car that morning. It was completed in a timely fashion, I was greeted as soon as I drove up. Remi let me know everything they were going to do with my car that morning. It was completed in a timely fashion, and Remi let me know how things were going. More

First Subaru Purchase My husband and I were very impressed with Terry and his service. He was very helpful in showing us different vehicles and allowing us to test drive an My husband and I were very impressed with Terry and his service. He was very helpful in showing us different vehicles and allowing us to test drive and take our time and was not "pushy". We would recommended Terry and his service. More

Best in Class Service Remi is a very attentive, fast, friendly, and competent service advisor. He asked pointed questions and then listened to me carefully. All the servi Remi is a very attentive, fast, friendly, and competent service advisor. He asked pointed questions and then listened to me carefully. All the service advisors are good here, but Remi is my favorite, as he is a "cut above". The service at this Subaru is one of my primary reasons for choosing a Subaru vehicle. Supporting the environment is a big plus for me too. More

Great Salesman/Finance Manager This was my first time visiting Bryan Chevrolet and I was highly impressed with the salesman who sold me my car and the finance manager. Very friendl This was my first time visiting Bryan Chevrolet and I was highly impressed with the salesman who sold me my car and the finance manager. Very friendly staff! More

Attentive service advisor - Remi Dematteo Remi welcomed me immediately, confirmed what services my car needed and if I had any coupons. He informed me service wait may be longer. I imagine due Remi welcomed me immediately, confirmed what services my car needed and if I had any coupons. He informed me service wait may be longer. I imagine due to Easter holiday. He kept me informed of service progression. I never felt that I was forgotten. He even followed up on a courtesy call twice when I couldn't find my wheel lock socket. I only wish all of my automotive experiences were this positive. Remi excelled in his job!!! Also,he called my attention to an open recall for the brake switch. More

poor scheduling First oil change and tire rotation took two hours despite having an 8:30 am reservation. I will probably not use Bryan after first four free visit bu First oil change and tire rotation took two hours despite having an 8:30 am reservation. I will probably not use Bryan after first four free visit but instead use quick lube places which take half as long. More