Bryan Subaru

Excellent customer care. Brian and Orren were terrific to work with. Both very knowledgeable. I look forward to working with y’all in the future. Thank you! Deb Knight Brian and Orren were terrific to work with. Both very knowledgeable. I look forward to working with y’all in the future. Thank you! Deb Knight More

All went well We arrived on time and got our car back sooner than we expected. All was good and the free carwash was really nice. Everyone we encountered were cor We arrived on time and got our car back sooner than we expected. All was good and the free carwash was really nice. Everyone we encountered were cordial and polite. More

Best car buying experience of my life! From the start of my search online, Ian Horner responded with no pressure. Then my sales person, Greg Bouregeois, contact me via text to inform me of From the start of my search online, Ian Horner responded with no pressure. Then my sales person, Greg Bouregeois, contact me via text to inform me of the vehicles available on there lot that was in my search along with the price. My positive experience was completed with the billing person Andy Daigle and the Manager of the dealership introducing himself to me. I couldn't be happier with my vehicle purchase. More

Recall service Fast, efficient, friendly, accommodating service (Uber to from dealership as needed), comfortable environment inside dealership. Unfortunately, I had Fast, efficient, friendly, accommodating service (Uber to from dealership as needed), comfortable environment inside dealership. Unfortunately, I had to make 2 appointments to get the job completed due to an out-of-stock part issue but still got great service. More

Faith and trust For the second time in six months of living in my new hometown, New Orleans, I suffered a badly blown tire on my Forester. I learned from my first ex For the second time in six months of living in my new hometown, New Orleans, I suffered a badly blown tire on my Forester. I learned from my first experience with Bryan Subaru that they would give me a very fair price on a new tire, that their servicing of my vehicle would be quick, thorough, and flawless, and they would give me the best advice regarding any related service that might be optional under my circumstances. Once again, Bryan Subaru offered me a timely appointment. When I arrived for my appointment they took my car into the service bay promptly; and the service was completed quickly. My car had even been washed and detailed! Bryan Subaru sets a new high standard in customer care. I recommend their service department most highly. More

Maintenance visit Everything was fine except that I felt it took too long. Arrived on time for my appointment and was told there were two people ahead of me. Everything was fine except that I felt it took too long. Arrived on time for my appointment and was told there were two people ahead of me. More

Tire pressure gauge light would not go off after adding air. Arrived early and was taken right away. Problem diagnosed and fixed within a little over an hour. I was kept informed each step of the way. Nice job Arrived early and was taken right away. Problem diagnosed and fixed within a little over an hour. I was kept informed each step of the way. Nice job and friendly service. More

Friendly Service! I've been using this service center for probably 7 years now. They are always friendly and helpful in every way. I also get out in a timely manner. I've been using this service center for probably 7 years now. They are always friendly and helpful in every way. I also get out in a timely manner. More

Treated me at least as good as my Memphis dealer Briab Guzzardi took on our issue, diagnosed it, fixed it, and had us on our way in about 30 minutes. . We had our NOLA grandchild with us,and he was Briab Guzzardi took on our issue, diagnosed it, fixed it, and had us on our way in about 30 minutes. . We had our NOLA grandchild with us,and he was overdue for his nap. all the little cars helped a lot. Eqsy peasy More

Disappointed I brought my 2010 Subaru Forester in last week to get work done and am left unhappy with my service. When I left the lott I noticed a plastic bag was I brought my 2010 Subaru Forester in last week to get work done and am left unhappy with my service. When I left the lott I noticed a plastic bag was thrown in the back of my car, a plastic cap was left on the driver floor mat with the paper mat balled up. I also noticed things from my glove box on the passenger floor mat. None of this was an issue, just found it irritating. I did later notice that the driver side vent was not put back into the dash, pushed back and off centered. I did call and speak to Terry, who has been very kind and understanding, and was told to come in Monday for a quick fix. After I got off the phone, I then noticed the insert for my middle console was moving because one of the arm pieces had been broken off. I’ve been to multiple Subaru’s and always have received top service that I’ve trusted. But now, all these issues together leave me upset, disappointed, and concerned about how my car was treated, and the service I received. It’s a hassle driving back to Metairie and I feel that I won’t be getting anything back for my time or lack of service. I expected better care with the money I spent and am all over dissatisfied. I love driving Subaru’s and proud to own one, but this doesn’t match who I know Subaru to be. More