Bryan Subaru

It was awesome I went to get my car serviced on June 27th 2019 when I got there at 11 Erin Czaplinski and taking me right away and make sure I had my Uber driver l I went to get my car serviced on June 27th 2019 when I got there at 11 Erin Czaplinski and taking me right away and make sure I had my Uber driver lined up to get back to work did in my big service 60,000 miles everything was done correct and Aaron made sure it was done correctly I will continue to do my service with Subaru cuz they do a great job and all the service department is a great team even down to Charlette Wilright who makes the appointments awesome job to everyone More

Great sales experience This was the best and easiest sales experience thanks to my salesman Rex, the most knowledgeable Subaru person I know and Andy, the finance manager. This was the best and easiest sales experience thanks to my salesman Rex, the most knowledgeable Subaru person I know and Andy, the finance manager. More

First Time Subaru Buyer This was my first time purchasing a Subaru, and my first time buying From Bryan Subaru. I first visited Bryan Subaru as an information gathering vi This was my first time purchasing a Subaru, and my first time buying From Bryan Subaru. I first visited Bryan Subaru as an information gathering visit, and spoke with Orren L. He was friendly and knowledgeable, and we spoke about everything I needed to know when considering Subaru. We compared vehicles in Outback's class, as well as different models in the Subaru family. He was a wealth of knowledge and set me up with important insight for my first Subaru purchase. I returned two weeks later, and told Orren I was ready to drive an Outback home today, and he immediately gave me a few options based on what I was looking for. We spoke about the two vehicles at length and went on a test-drive, and Orren went over everything about the vehicle, front-to-back. Once I was ready to buy, Orren set me up with everything I needed and the process was quick and easy. I left with my Subaru Outback the same day and I couldn't be happier. Throughout my entire process with Bryan Subaru and Orren, I never felt pressured to buy or to enter a process I wasn't comfortable with. Orren understood what I wanted, and catered to my needs. Even after my purchase, Orren stayed in contact with me and responded promptly to emails and even phoned me personally to help me with my new purchase. More

Bryan Subaru is awesome I got a great car for a great price! Absolutely loved the sales experience! I would recommend anyone to buy new or used from this dealership. They cov I got a great car for a great price! Absolutely loved the sales experience! I would recommend anyone to buy new or used from this dealership. They cover both aspects very well. No hassle negotiations. More

Service Had some weird noise on the car. Ms. Erin is always great with customers and doing her best. Seems something was overlooked when I got service in Apri Had some weird noise on the car. Ms. Erin is always great with customers and doing her best. Seems something was overlooked when I got service in April. They fixed it right away More

Good service Good Service - the mechanic found the source of the noise fairly quickly during a driving test. Then the repair itself was less elaborate than expect Good Service - the mechanic found the source of the noise fairly quickly during a driving test. Then the repair itself was less elaborate than expected. More

Buying a Subaru Outback Our buying experience was the best yet, and we have bought quite a few cars. John Worthington greeted us and showed us several cars and suggested one Our buying experience was the best yet, and we have bought quite a few cars. John Worthington greeted us and showed us several cars and suggested one to test drive. He read our situation very accurately and put us in the right car, although we also test drove another model. He demonstrated all of the car's features clearly and handled the transaction efficiently. The finance manager was also very friendly and efficient, and we were on our way in much less time than we had expected. More

Terrible First off they couldn't bother to call me to tell me my car was ready. I had to call them to check on my car and then they acted like, duh, it was obv First off they couldn't bother to call me to tell me my car was ready. I had to call them to check on my car and then they acted like, duh, it was obviously ready. So I picked it up like a week ago. And my car is already back in the shop. A DIFFERENT shop. Which I'm pretty sure is exactly what I remember happening the last time I went here. More

Customer service very sub par I should have known after the first poor experience not to use this place again... I took my car in after the mother's day flooding to get repaired an I should have known after the first poor experience not to use this place again... I took my car in after the mother's day flooding to get repaired and get a recall taken care of. When I got to the dealership, Remmy was assigned to assist me. He assured me that everything would be taken care of and I had nothing to worry about, that he would let me know how things progress with my repairs and tried to instill confidence in their work. However, this was not the case. I dropped my car off on Tuesday and did not hear from him all week. I contacted my insurance agent and Remmy on Friday to see if they had looked at the car and my agent returned my call the same day. However, I did not hear from Remmy. I waited 11 days and did not hear from them. I figured repairs would take a while, and there was still no word from Remmy on updates, so I gave them a call just to get an estimate. I was told by the receptionist that Remmy said he needed to talk to the technicians and he would call me "right back". I did not hear from him for 3 days. I was patiently waiting for that call but I figured 3 days was enough time to give him so I called again. The receptionist then told me that she spoke to Remmy and he estimated the car would be ready the next day and that Remmy would call me back to give me an update. There was no call from Remmy. I was very busy and Friday came and went, now it was the following Monday. Again, the receptionist answered and tried to get Remmy on the phone. Instead, she came back and told me, "Remmy just spoke with the technician and said that there was a part they had been waiting on but that it should be ready tomorrow" which was a Tuesday. I told her I was not getting off the phone until I spoke with Remmy myself. He got on the phone and very rudely he immediately stated, "Hi, like I told her, we are waiting on a part for the airbags and the car should be ready in the next couple of days" THE NEXT COUPLE OF DAYS. So did he have his receptionist lie to me?? He then proceeded to say he would call me when it was ready, I told him I was not going to be able to pick up the car in the next couple of days but I would appreciate it if he could call me when it was done. He didn't call me, and it had been 8 more days. When I finally got back from my trip (one month since dropping my car off) I called again to see if it was ready. FINALLY it was ready and I told him I would be there in an hour. When I got there he apologized but I really don't think he cared. When I got the car back the seats were still a mess and after the first rain my car smelled a bit like mildew. Now I have to get it professionally cleaned because they didn't do a thorough job. Sure, they replaced the necessary parts but didn't go that one last step they should have to make it right. All my other roommates cars were also flooded and their dealerships detailed their cars so well they looked brand new. I am never going back to this dealership for anything. I would rather have my car towed hundreds of miles to a better dealership if necessary. More

Likes to rip people off I bought a Cadillac from this dealership. The advertised price on the internet, they would not honor. They did not check the fluids on the car or air I bought a Cadillac from this dealership. The advertised price on the internet, they would not honor. They did not check the fluids on the car or air filters. You would think they would do a 21 point inspection before selling a car. The car, 1 week later had no oil on the dipstick and the air filter was very dirty. I have made numerous attempts to contact salesperson and finance guy and they still have not responded to my issues. More