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Bryan Subaru
Metairie , LA
2,442 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,442 Reviews of Bryan Subaru
August 04, 2019
Easiest car buying experience I’ve had Bryan Subaru is one of those laid back, straight to the point dealerships. Orren is a fantastic salesperson. The entire process was fairly quick, and Bryan Subaru is one of those laid back, straight to the point dealerships. Orren is a fantastic salesperson. The entire process was fairly quick, and it was definitely painless. I love my new car, and I am now proud to be a member of the Subaru family. I look forward to working with Bryan Subaru in the future. More
by theresalexis
Verified CustomerEmployees Worked With
Orren Lewis, Andy Daigle
August 03, 2019
Very knowledgeable and caring Literally everyone from the sales rep, to the mechanics, and even the managers working in that building was kind, professional, knowledgeable, and c Literally everyone from the sales rep, to the mechanics, and even the managers working in that building was kind, professional, knowledgeable, and caring for the customers. Best experience I have ever had. More
by mecummatthew
Employees Worked With
Morgan Falterman, Greg Bourgeois, Rex Bubacz, Gerald Dupre, Joe Alaimo, Chuck Bordlee
August 02, 2019
Amazing Experience I just picked up my 4th car from Bryan Subaru. I love working with the people there in particular Greg and Andy. They are easy to work with and respec I just picked up my 4th car from Bryan Subaru. I love working with the people there in particular Greg and Andy. They are easy to work with and respectful of your time. They make things extremely easy and are incredibly fair. More
by MTB
Employees Worked With
Greg Bourgeois, Andy Daigle
August 02, 2019
Helpful and Proactive in Obtaining my First Subaru After a flash flood totaled my Honda, I found myself shopping for a taller vehicle. Orren with Bryan Subaru was easy to work with, made me feel comfor After a flash flood totaled my Honda, I found myself shopping for a taller vehicle. Orren with Bryan Subaru was easy to work with, made me feel comfortable and not pressured to buy, and was instrumental in helping me locate/obtain a Forester in another state. I would definitely recommend to others! More
by eperry0705
Employees Worked With
Orren Lewis, Andy Daigle
August 02, 2019
Subaru Outback Happpy Bryan Subaru offered excellent sales service providing sound advice, guidance, options to consider given my needs, and curbside delivery of my new Out Bryan Subaru offered excellent sales service providing sound advice, guidance, options to consider given my needs, and curbside delivery of my new Outback. Greg and Andy answered all my questions and didn’t waste my time or energy with nonessential information. More
by Gentilly Terrace
Employees Worked With
Greg Bourgeois, Andy Daigle
August 01, 2019
Professional. Friendly. Responsive. I was there to get a windshield replaced because when I purchase the vehicle there was damage to the windshield. The dealership was helpful and changi I was there to get a windshield replaced because when I purchase the vehicle there was damage to the windshield. The dealership was helpful and changing the windshield and did it in a quickly Manor. More
by SHANETHIBODAUX
Employees Worked With
Trey, Orren Lewis
July 31, 2019
Excellent service by Greg! This is the second Subaru I've bought from Bryan and again was satisfied enough that I would by a third when the time comes. Greg assisted me well an This is the second Subaru I've bought from Bryan and again was satisfied enough that I would by a third when the time comes. Greg assisted me well and got me the vehicle I wanted. Thank you Greg! More
by STEPHANIERVERON
Employees Worked With
Greg Bourgeois, Andy Daigle
July 31, 2019
30000mi checkup Great price for a dealership service. I come here for service to make sure my Subaru stays healthy and happy for a very long time. Since the prices ar Great price for a dealership service. I come here for service to make sure my Subaru stays healthy and happy for a very long time. Since the prices are so reasonable for the genuine Subaru parts there’s no need to try and risk any place else. Staff is very friendly and knowledgeable, and the wait area is not the worst I’ve been in. More
by Evangeline the Forester
Employees Worked With
Bryan
July 30, 2019
Oil change and tire rotation Service was preformed quickly and professionally. Made appointment arrived and was taken on time, which is something that doesn’t happen with a lot of Service was preformed quickly and professionally. Made appointment arrived and was taken on time, which is something that doesn’t happen with a lot of other dealers I have done business with. More
by GMILLER922
Employees Worked With
Orren Lewis, Andy Daigle
July 30, 2019
Bryan Subaru let me drive an unsafe vehicle. PLEASE HELP ME SHARE OUR STORY! BRYAN SUBARU located at 8305 Airline Drive in Metairie, LA knowingly let my disabled partner and me drive halfway acr PLEASE HELP ME SHARE OUR STORY! BRYAN SUBARU located at 8305 Airline Drive in Metairie, LA knowingly let my disabled partner and me drive halfway across the country in an utterly unsafe vehicle. Prior to leaving New Orleans for Denver, I brought my 2005 Forester to this business and asked them to diagnose and repair any and all things wrong with it in preparation of our 1,300-mile journey. I specifically requested the air conditioning be fixed because my partner has MS and is a chemotherapy patient and CANNOT be without a working A/C or heater in the car due to the nature of her illness. Bryan Subaru had our car for almost six weeks on two separate occasions. They failed to fix the A/C and a couple other problems the first time, so I had to bring it back. This should have been the first red flag. But, I convinced myself that having my car in the hands of a dealership with Subaru parts was the best option for the future life of the vehicle. After working four jobs for many months in a row to afford repairs, the Bryan Subaru service department took $4,200 of my hard-earned money, shook my hand and looked me dead in the eyes assuring me our car was in great condition for the drive to Colorado. Before we were 60 miles outside of New Orleans the middle piping fell into the muffler, but we kept going despite my Forester sounding like a loud motorcycle. In Shreveport, LA, 350 miles outside of New Orleans, the A/C quit working. Luckily we were already checked into a motel. Had we been in the extreme heat of that day on a long stretch of highway, my partner could have died. It is the sole reason I needed the A/C repaired so badly. We miraculously found a mechanic in an auto parts parking lot on a Sunday afternoon. He looked at my car for 30 minutes and was able to tell me the blower motor needed replacing and that is why the A/C quit. Completely unrelated, he also pointed out that someone installed the wrong radiator hose and that my engine may overheat along the way. In 30 minutes this man found two major problems with my car that Bryan Subaru could not find in six weeks. He put electrical tape around the wiring of the blower motor and said the A/C should work, at least until Colorado, and thankfully it did. I brought my Forester to a dealership here in Colorado. The diagnostic report was horrifying. In addition to the blower motor and radiator hose, the test found major leaks in the engine and transmission, all at an estimated cost of nearly $10,000. The service representative responsible for overseeing my car looked over the invoices from Bryan Subaru in awe. He informed me there is no possible way Bryan Subaru made the repairs they did without noticing these major leaks, melted wiring, and bad hose. His exact words were, "They knowingly let you drive an unsafe vehicle that was beyond repair and you should not spend another penny on this car." Bryan Subaru has not only refused any compensation, they will not even acknowledge they did not repair my car, let alone their blatant neglect for our immediate safety. Now we are completely without, and another vehicle is simply not in our near future because we have spent every dime we have. As my partner's caregiver, reliable transportation plays a crucial role in our everyday lives for so many reasons. We are now forced to rely on public transportation and expensive rideshares to get back and forth to her hospital for appointments and treatment. I do not expect any of you to understand, but these options are less than ideal for someone in her condition. I have spoken with an attorney and the bottom line is, we cannot afford to fight this in court. Even if we could, because my partner did not die and no one was physically harmed, there is no case for neglect. All I can do is ask for money back for repairs they claim to have made but did not, which I have, and they refuse. One of his suggestions was to inform as many people as I know of what happened to us so that it may prevent the same thing happening to another person. So, that is the purpose of this post. If I can prevent one other soul from being scammed out of thousands of dollars and from experiencing the mental anguish and depression that we have, it will be worth it. More
by tegautreau@gmail.com
Employees Worked With
Erin Czaplinski
