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Bryan Subaru
Metairie , LA
2,433 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,433 Reviews of Bryan Subaru
July 30, 2019
Bryan Subaru let me drive an unsafe vehicle. PLEASE HELP ME SHARE OUR STORY! BRYAN SUBARU located at 8305 Airline Drive in Metairie, LA knowingly let my disabled partner and me drive halfway acr PLEASE HELP ME SHARE OUR STORY! BRYAN SUBARU located at 8305 Airline Drive in Metairie, LA knowingly let my disabled partner and me drive halfway across the country in an utterly unsafe vehicle. Prior to leaving New Orleans for Denver, I brought my 2005 Forester to this business and asked them to diagnose and repair any and all things wrong with it in preparation of our 1,300-mile journey. I specifically requested the air conditioning be fixed because my partner has MS and is a chemotherapy patient and CANNOT be without a working A/C or heater in the car due to the nature of her illness. Bryan Subaru had our car for almost six weeks on two separate occasions. They failed to fix the A/C and a couple other problems the first time, so I had to bring it back. This should have been the first red flag. But, I convinced myself that having my car in the hands of a dealership with Subaru parts was the best option for the future life of the vehicle. After working four jobs for many months in a row to afford repairs, the Bryan Subaru service department took $4,200 of my hard-earned money, shook my hand and looked me dead in the eyes assuring me our car was in great condition for the drive to Colorado. Before we were 60 miles outside of New Orleans the middle piping fell into the muffler, but we kept going despite my Forester sounding like a loud motorcycle. In Shreveport, LA, 350 miles outside of New Orleans, the A/C quit working. Luckily we were already checked into a motel. Had we been in the extreme heat of that day on a long stretch of highway, my partner could have died. It is the sole reason I needed the A/C repaired so badly. We miraculously found a mechanic in an auto parts parking lot on a Sunday afternoon. He looked at my car for 30 minutes and was able to tell me the blower motor needed replacing and that is why the A/C quit. Completely unrelated, he also pointed out that someone installed the wrong radiator hose and that my engine may overheat along the way. In 30 minutes this man found two major problems with my car that Bryan Subaru could not find in six weeks. He put electrical tape around the wiring of the blower motor and said the A/C should work, at least until Colorado, and thankfully it did. I brought my Forester to a dealership here in Colorado. The diagnostic report was horrifying. In addition to the blower motor and radiator hose, the test found major leaks in the engine and transmission, all at an estimated cost of nearly $10,000. The service representative responsible for overseeing my car looked over the invoices from Bryan Subaru in awe. He informed me there is no possible way Bryan Subaru made the repairs they did without noticing these major leaks, melted wiring, and bad hose. His exact words were, "They knowingly let you drive an unsafe vehicle that was beyond repair and you should not spend another penny on this car." Bryan Subaru has not only refused any compensation, they will not even acknowledge they did not repair my car, let alone their blatant neglect for our immediate safety. Now we are completely without, and another vehicle is simply not in our near future because we have spent every dime we have. As my partner's caregiver, reliable transportation plays a crucial role in our everyday lives for so many reasons. We are now forced to rely on public transportation and expensive rideshares to get back and forth to her hospital for appointments and treatment. I do not expect any of you to understand, but these options are less than ideal for someone in her condition. I have spoken with an attorney and the bottom line is, we cannot afford to fight this in court. Even if we could, because my partner did not die and no one was physically harmed, there is no case for neglect. All I can do is ask for money back for repairs they claim to have made but did not, which I have, and they refuse. One of his suggestions was to inform as many people as I know of what happened to us so that it may prevent the same thing happening to another person. So, that is the purpose of this post. If I can prevent one other soul from being scammed out of thousands of dollars and from experiencing the mental anguish and depression that we have, it will be worth it. More
by tegautreau@gmail.com
Employees Worked With
Erin Czaplinski
July 26, 2019
Outback 30K check up Very attentive and answered all of my many questions. Jenn is a rock star! I'm new to the Subaru family and very anxious about trusting anyone with Very attentive and answered all of my many questions. Jenn is a rock star! I'm new to the Subaru family and very anxious about trusting anyone with my new car. Bryan Subaru have made me feel comfortable through each visit. More
by MCBRIDECN
Verified CustomerEmployees Worked With
Jenn
July 26, 2019
Exceptional service! The service department is efficient and friendly! Erin is very accommodating. The dealership shows that customers are valued. This type of service wil The service department is efficient and friendly! Erin is very accommodating. The dealership shows that customers are valued. This type of service will keep people coming back! More
by MARGUERITEREDWINE
Employees Worked With
Erin
July 25, 2019
First Car This was first car purchase at the age of 29. I have always been able to use another family car or even carpooled. The service here made me feel relax This was first car purchase at the age of 29. I have always been able to use another family car or even carpooled. The service here made me feel relaxed and confident in my purchase! More
by eburkenstock
Employees Worked With
Greg Bourgeois, Andy Daigle
July 25, 2019
In and Out in under one hour Paperwork was done when I arrived next day after having test drive and price negotiations day before. Very efficient. Greg even ran the show with Geic Paperwork was done when I arrived next day after having test drive and price negotiations day before. Very efficient. Greg even ran the show with Geico on phone. More
by Loretta
Employees Worked With
Greg Bourgeois, Andy Daigle
July 25, 2019
Premier service The service rep not only explained my service in detail but her was kind and funny! I felt comfortable and certain that Bryan's service department wou The service rep not only explained my service in detail but her was kind and funny! I felt comfortable and certain that Bryan's service department would take care of the maintenance and repair quickly and efficiently. ... And they did! I will always take my car to Bryan Subaru! More
by BOBBIEMELANCON
Employees Worked With
Greg Bourgeois, Andy Daigle
July 24, 2019
Good service with a respect I got a great service. It’s a surprise as I got a free battery changing for almost two years used. I didn’t know at first that I had a 5 yrs warranty I got a great service. It’s a surprise as I got a free battery changing for almost two years used. I didn’t know at first that I had a 5 yrs warranty of battery. More
by CHUONG.PHANVAN
Employees Worked With
Mike Romagossa
July 23, 2019
I leased a car It was a good experience. I leased a new car because of street flooding. It flooded on the way home from the dealership and I made it home just fine. It was a good experience. I leased a new car because of street flooding. It flooded on the way home from the dealership and I made it home just fine. My old car would have been ruined. More
by robbypell
Employees Worked With
Andy Daigle, John Worthington
July 23, 2019
Mechanically Sound. Took Forever. There is nothing negative to say about the standard “check-up”/servicing my car received. The man who checked my in and out was courteous. All work do There is nothing negative to say about the standard “check-up”/servicing my car received. The man who checked my in and out was courteous. All work done seems to be of high quality and my car was washed. But after being told both when I scheduled the maintenance appointment and again when I checked in that the whole thing would last less than an hour, I was frustrated that it took more than 90 minutes. And it might have even taken longer had I not gone to ask how much longer it would take. Even if something takes longer than anticipated, the right thing to do is let the customer know. No one likes to be left wondering. Just like one gets a cost estimate for repairs and then a call if the work runs over, so too should we be advised if the time runs over. More
by SHIRINE13
Employees Worked With
I don’t know who I worked with.
July 20, 2019
They always accommodate me While you wait, you can watch TV and have a cup of coffee or water with a complimentary snack. And when they finish servicing your car, it's return to While you wait, you can watch TV and have a cup of coffee or water with a complimentary snack. And when they finish servicing your car, it's return to you performing better. I've left this service department and went elsewhere, but I always return back to Bryan and my service rep Erin. They are the best! More
by CAMME37
Employees Worked With
Erin
