Bryan Subaru

Bryan Subaru let me drive an unsafe vehicle. PLEASE HELP ME SHARE OUR STORY! BRYAN SUBARU located at 8305 Airline Drive in Metairie, LA knowingly let my disabled partner and me drive halfway acr PLEASE HELP ME SHARE OUR STORY! BRYAN SUBARU located at 8305 Airline Drive in Metairie, LA knowingly let my disabled partner and me drive halfway across the country in an utterly unsafe vehicle. Prior to leaving New Orleans for Denver, I brought my 2005 Forester to this business and asked them to diagnose and repair any and all things wrong with it in preparation of our 1,300-mile journey. I specifically requested the air conditioning be fixed because my partner has MS and is a chemotherapy patient and CANNOT be without a working A/C or heater in the car due to the nature of her illness. Bryan Subaru had our car for almost six weeks on two separate occasions. They failed to fix the A/C and a couple other problems the first time, so I had to bring it back. This should have been the first red flag. But, I convinced myself that having my car in the hands of a dealership with Subaru parts was the best option for the future life of the vehicle. After working four jobs for many months in a row to afford repairs, the Bryan Subaru service department took $4,200 of my hard-earned money, shook my hand and looked me dead in the eyes assuring me our car was in great condition for the drive to Colorado. Before we were 60 miles outside of New Orleans the middle piping fell into the muffler, but we kept going despite my Forester sounding like a loud motorcycle. In Shreveport, LA, 350 miles outside of New Orleans, the A/C quit working. Luckily we were already checked into a motel. Had we been in the extreme heat of that day on a long stretch of highway, my partner could have died. It is the sole reason I needed the A/C repaired so badly. We miraculously found a mechanic in an auto parts parking lot on a Sunday afternoon. He looked at my car for 30 minutes and was able to tell me the blower motor needed replacing and that is why the A/C quit. Completely unrelated, he also pointed out that someone installed the wrong radiator hose and that my engine may overheat along the way. In 30 minutes this man found two major problems with my car that Bryan Subaru could not find in six weeks. He put electrical tape around the wiring of the blower motor and said the A/C should work, at least until Colorado, and thankfully it did. I brought my Forester to a dealership here in Colorado. The diagnostic report was horrifying. In addition to the blower motor and radiator hose, the test found major leaks in the engine and transmission, all at an estimated cost of nearly $10,000. The service representative responsible for overseeing my car looked over the invoices from Bryan Subaru in awe. He informed me there is no possible way Bryan Subaru made the repairs they did without noticing these major leaks, melted wiring, and bad hose. His exact words were, "They knowingly let you drive an unsafe vehicle that was beyond repair and you should not spend another penny on this car." Bryan Subaru has not only refused any compensation, they will not even acknowledge they did not repair my car, let alone their blatant neglect for our immediate safety. Now we are completely without, and another vehicle is simply not in our near future because we have spent every dime we have. As my partner's caregiver, reliable transportation plays a crucial role in our everyday lives for so many reasons. We are now forced to rely on public transportation and expensive rideshares to get back and forth to her hospital for appointments and treatment. I do not expect any of you to understand, but these options are less than ideal for someone in her condition. I have spoken with an attorney and the bottom line is, we cannot afford to fight this in court. Even if we could, because my partner did not die and no one was physically harmed, there is no case for neglect. All I can do is ask for money back for repairs they claim to have made but did not, which I have, and they refuse. One of his suggestions was to inform as many people as I know of what happened to us so that it may prevent the same thing happening to another person. So, that is the purpose of this post. If I can prevent one other soul from being scammed out of thousands of dollars and from experiencing the mental anguish and depression that we have, it will be worth it. More