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Bryan Subaru
Metairie , LA
2,427 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,427 Reviews of Bryan Subaru
October 25, 2019
Better than Advertised My sales agent, Troy, was prompt, informative and flexible in working with me by text and then in person. I was not pushed or pressured and took sever My sales agent, Troy, was prompt, informative and flexible in working with me by text and then in person. I was not pushed or pressured and took several hours doing additional research before making my decision. The dealership manager, Will Bryan, was also great to work with and very fair in negotiations. I’d definitely buy from them again. More
by Hunter
Verified CustomerEmployees Worked With
Troy Johnson
October 24, 2019
Excellent and free of pressure Second car we have purchased from Greg Bourgeois and another terrific experience. Service department is excellent as well , just wish it was closer. W Second car we have purchased from Greg Bourgeois and another terrific experience. Service department is excellent as well , just wish it was closer. We still own our 10 year old car as well. More
by LSMYTH2
Employees Worked With
Greg Bourgeois, Andy Daigle
October 23, 2019
It took three visits. Several weeks ago, I began to notice a knocking sound in the front driver's side of the front end. When I took it in for a scheduled oil change, I men Several weeks ago, I began to notice a knocking sound in the front driver's side of the front end. When I took it in for a scheduled oil change, I mentioned it and asked them to check it out. They called me and said they could not hear the knocking when they drove it. I took a ride with an associate and couldn't reproduce the knock, but I told them that I heard it frequently. I even suggested that it might be a broken strut mount, which I experienced before on another car. I was told to bring it back if I continued to hear the knock. I brought it back a couple of weeks later because the knock persisted and I was preparing to take a trip to my daughter who lives in Virginia. I took a drive with an associate and again, during that drive we could not produce the knocking sound. I told them that something must be wrong, but I was assured that the car was fine for my upcoming trip. We drove to VA and heard the knock frequently during the drive. My son-in-law, a mechanic who owns an auto repair shop, took it for a drive and immediately suggested that it was either a loose or broken strut mount or a broken strut. Upon returning home, I brought my 2018 Outback back for service and told them what my son-in-law said. I took another drive with a mechanic who said he thought he heard something and would check it out. The invoice reads as follows: "Failed LF Strut and mount 2.00 Tested drove vehicle and found that over bumps the LF would make a rattle noise, inspected and found the left front strut, leaking fluid and the excessive play cause the strut mount the rattle, replaced both the LF strut and mount and test drove to verify repair." It concerns me that I had to make repeated visits to get this problem rectified and that I was told the car was fine for a long trip. This was not my first such experience with this car. Earlier, the power lift gate was opening sometimes and sometimes not or partially opening. I brought it in twice and was told it seemed to be working fine. So I video recorded about a dozen times when it didn't operate and brought it. Finally, they realized the problem and took about 2 weeks to fix it ( a loaner was provided). I cannot help but have concerns about the quality and durability of this car and the competency of the service department at this dealership. Customer # 1013738 Invoice #179015 More
by ROBDELLE
Employees Worked With
Richard Elvey
October 23, 2019
Surprised by the car wash and speed of service. First four visits for free! They even polished the tires! I can now understand the loyalty of Subaru customer. First four visits for free! They even polished the tires! I can now understand the loyalty of Subaru customer. More
by SHAMIL
Employees Worked With
mickey
October 22, 2019
Tire pressure was low. Service Center personnel checked my tires for punctures or problems and removed the low tire light on the dashboard. It was quick and personnel were e Service Center personnel checked my tires for punctures or problems and removed the low tire light on the dashboard. It was quick and personnel were efficient and friendly. More
by NAMBE_ORCHID
Employees Worked With
I did not notice the service person's name.
October 22, 2019
Don Gremillion was so helpful and made the experience lovely I had a pleasant experience overall. Don Gremillion helped to make all the transactions smooth. Having most of my financial paperwork approved ahead o I had a pleasant experience overall. Don Gremillion helped to make all the transactions smooth. Having most of my financial paperwork approved ahead of time really helped. More
by natalieillgcrna
Employees Worked With
Don Gremillion
October 22, 2019
Used car purchase from Bryan Subaru. We were met with welcoming smiles by all that were present, We were late arriving and after returning home found a message where Bryan personnel had c We were met with welcoming smiles by all that were present, We were late arriving and after returning home found a message where Bryan personnel had called to check on our arrival time. More
by jsluper
Employees Worked With
Troy ?, Andy Daigle
October 21, 2019
Terrific service Tire pressure was low. Service staff discovered a large nail which required tire replacement. Thank goodness one was in stock there. My service repr Tire pressure was low. Service staff discovered a large nail which required tire replacement. Thank goodness one was in stock there. My service representative, Jeff DeLange, helped me for the second time this month. First event was a scheduled oil change and tire rotation. Previously had Trey Henry who really took great care to earn my trust and confidence. Seems Jeff will fill the void for me now. I only use dealership for my Subaru Outback service needs. More
by BGIAMMALVA1
Employees Worked With
Jeff DeLange
October 18, 2019
New purchase very good experience. They were very professional and knowledgeable about the car. The sales person was very good and worked with me on the purchase very good experience. They were very professional and knowledgeable about the car. The sales person was very good and worked with me on the purchase More
by gbwill40
Employees Worked With
Andy Daigle
October 17, 2019
Fast service Went in for my 12 month 12K service, Had to wait as i drove from out of town but the wait wasnt long about 30 minutes, Offered to have the car washed Went in for my 12 month 12K service, Had to wait as i drove from out of town but the wait wasnt long about 30 minutes, Offered to have the car washed but it was a rainy day so i declined. Overall a good experience, More
by SHIPLEY36
