Bryan Subaru

Service Issue My visit to this dealership was unexpected due an issue with a tire, but my experience was a “blessing in disguise” due to the expert help from my Ser My visit to this dealership was unexpected due an issue with a tire, but my experience was a “blessing in disguise” due to the expert help from my Service Advisor, Jeff Delange. Jeff was extremely helpful and went the extra mile for me to get my Outback back on the road, as I was traveling from Texas to Florida. He is a true asset to this dealership and I am forever grateful. Thank you! More

Wonderful staff, great personal experience This was a wonderful experience! The staff at Bryan Subaru is very knowledgeable and helpful when it comes to choosing a new car. I also loved how Joh This was a wonderful experience! The staff at Bryan Subaru is very knowledgeable and helpful when it comes to choosing a new car. I also loved how John was not pushy about getting a sale the day I took my test drive. He did check on us and was understanding of our time table. I would absolutely recommend getting a Subaru to everyone I know as I am obsessed with my Ascent and they would have to absolutely get it at Bryan! More

Efficient Service in a friendly atmosphere Easy to schedule service on line. Very courteous and efficient service staff who were always kind, helpful ans looking to help. Friendly and comfortab Easy to schedule service on line. Very courteous and efficient service staff who were always kind, helpful ans looking to help. Friendly and comfortable surroundings. The service staff were very thorough and explained the proposed work and cost etc. I have been coming here for 6 years and find the experience good enough that I will renew my lease again! More

Service was fine but they lost my key. Service was acceptable overall, but they did lose my key. They offered me a loaner and the the key miraculously reappeared in the key box the next mo Service was acceptable overall, but they did lose my key. They offered me a loaner and the the key miraculously reappeared in the key box the next morning. The next day they offered to come to me to swap out the cars. So to be fair, they did the best they could in the situation. Therefore, overall I can't say it was an "awesome" experience because of the time waste and key issue, but it was otherwise good. More

long wait I LOVE the dog friendly/pet services and area. However, the service center waiting area is very small and the wait time exceeded three hours. I LOVE the dog friendly/pet services and area. However, the service center waiting area is very small and the wait time exceeded three hours. More

Overall awesome experience It truly was a pleasure doing business with the Bryan Subaru team. I will definitely be back and send as many people there as possible. It truly was a pleasure doing business with the Bryan Subaru team. I will definitely be back and send as many people there as possible. More

Fantastic Experience Flawless interaction . I worked with Troy & he was outstanding. The entire process was easy as Troy made it a calm welcoming experience. The final ste Flawless interaction . I worked with Troy & he was outstanding. The entire process was easy as Troy made it a calm welcoming experience. The final step & paperwork portion again the manager was excellent as well . I thought I got a fair price & the car I bought was exactly what I wanted . I’d certainly buy another car here again in the future . More

Just average BC it's normally so great.... but not this time This service appointment left me kinda bummed. Upon arrival I was clear that I needed to be done by a certain time. That didn't happen. I had also arr This service appointment left me kinda bummed. Upon arrival I was clear that I needed to be done by a certain time. That didn't happen. I had also arranged for a hitch to be installed and had planned for a long visit with plenty of time, but still ran over. I was told they were just finishing up and having a manager get my paperwork together (I had a mysubaru.com discount to apply) and that took an oddly long time. It could have also been taken care of in the 3 1/2 hours I was waiting. Also they had added a misc $30 to my invoice. With no initial agreement to do so or reasonable explanation. They removed it when asked and said it shouldn't be there... no kidding. I also was sold paintless dent removal when I puchased the car and asked about a couple of very small spots to be addressed. Basically they had no idea how to handle this. The service desk didn't know. The manager then came to speak to me in the waiting area and had to go look it up. Apparently it is not something they actually provide and have to send out for that and only on tuesdays. So I guess next time I will just be sure my appointment is on a tuesday. The salesman who sold me my car was there and was friendly and remembered me. That was great. More

Scheduled maintenance Smooth and timely as usual. No issues. Even fixed something for free. No complaints. Service is always friendly and thorough. I recommend service here Smooth and timely as usual. No issues. Even fixed something for free. No complaints. Service is always friendly and thorough. I recommend service here for Subarus More

Great experience Everyone is courteous and knowledgeable !! Go out of their way to satisfy customers!! Service was correct and done in perfect time and as promised. Ev Everyone is courteous and knowledgeable !! Go out of their way to satisfy customers!! Service was correct and done in perfect time and as promised. Even got a car wash which was a bonus!! More