
Bryan Subaru
Metairie , LA
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2,433 Reviews of Bryan Subaru
Consistently great service As always, my service experience with Bryan Subaru was great. I was in for my 30K service. There were a few (expensive) extra services recommended an As always, my service experience with Bryan Subaru was great. I was in for my 30K service. There were a few (expensive) extra services recommended and I did not feel pressured by Richard to have them done immediately (ultimately I did take care of all of it). I was even offered a loaner car since the service would be several hours. Jason, as always, provided comic relief. The service receptionist was also exceptionally inviting! This was a warm, friendly place even in the midst of the COVID19 pandemic. More
UPDATED REVIEW! I sincerely apologize. After placing my UPDATED REVIEW! I sincerely apologize. After placing my previous review, I was immediately contacted by the service manager, Jason Gullo. We discu UPDATED REVIEW! I sincerely apologize. After placing my previous review, I was immediately contacted by the service manager, Jason Gullo. We discussed the bill for the radio upgrade and I learned that I was misunderstanding the bill. I was wrong and I apologetically told Mr. Gullo that I acted in haste and should have called them first to clarify the charges. As before, he was professional and friendly, and I feel just awful. He even offered to refund the $100 for the update. Bryan Subaru did an awesome job! I was mistaken, so I will not accept the refund. As before, I will continue to stand by Bryan Subaru and I will always recommend their services and sales. Sincerely, Felice Mitchell More
30 month service They took my car right away, explained which services would be done for the 30 month check-up and finished in a timely manner. Also appreciated that They took my car right away, explained which services would be done for the 30 month check-up and finished in a timely manner. Also appreciated that they washed my car. They had plenty of hand sanitizer and wipes available in the waiting area. More
Everything was not addressed at service. I told the service writer that I had an alert come up on the multifunction screen. When I drive the car. When the service was finished the man that I told the service writer that I had an alert come up on the multifunction screen. When I drive the car. When the service was finished the man that gave me the keys I asked if the issue was addressed. He went out to the car and came back and said the issue was taken care of.. It is not. I keep getting the message. "THE SOFTWARE NEEDS TO BE UPDATED". It is an 1 1/2 hour drive to your dealership. Now what?!?!?!?! More
Excellent service, response to questions were complete, attention to details were great, process of transaction was timely, no pressure on us to make decision, overall very happy. attention to details were great, process of transaction was timely, no pressure on us to make decision, overall very happy. More
Thanks All, very friendly peps....no wonder, the work environment seems like family and when an organization that has an organic feel, you see more smiles then worry. For the customers, that instills co environment seems like family and when an organization that has an organic feel, you see more smiles then worry. For the customers, that instills confidence. jw Owner of a new 2020 Subaru Outback XT More
Good service, good price Everything was well done. The replacement of a missing part was inexpensive. In this time of Covid-19 the service center and people took every preca Everything was well done. The replacement of a missing part was inexpensive. In this time of Covid-19 the service center and people took every precaution. And my car came back shiney clean! More
Very Good Experience Had an appointment I was in an out in less than one hour. Very professional and the little extra in the waiting room was wonderful. Had an appointment I was in an out in less than one hour. Very professional and the little extra in the waiting room was wonderful. More
Great serivce My truck was fixed as said they would. I will bring my vehicle back for service in the future. It was a good experience overall. My truck was fixed as said they would. I will bring my vehicle back for service in the future. It was a good experience overall. More