Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bryan Honda
Fayetteville, NC
2,770 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,770 Reviews of Bryan Honda
August 13, 2018
Great Experience Bryan Honda was very professional and had great customer service. Henry our salesman Made the entire process painless. I will definitely go back for m Bryan Honda was very professional and had great customer service. Henry our salesman Made the entire process painless. I will definitely go back for my next vehicle. More
by RACHELNOLEN
Verified CustomerEmployees Worked With
Henry Mims
August 12, 2018
Very happy with my new car I appreciated this attention I got and the ability to expedite the sale since I live 90 minutes from Fayetteville. Everything was very smooth and I'm I appreciated this attention I got and the ability to expedite the sale since I live 90 minutes from Fayetteville. Everything was very smooth and I'm happy with my decision. More
by GLENNSCOTTBOOTHE
Employees Worked With
Joe (Diesel) Davis
August 12, 2018
Couldn't have been better From the minute I drove on the lot, I felt welcome. Shawn listened closely to all I said and when I left the dearlership, I was driving a great car! T From the minute I drove on the lot, I felt welcome. Shawn listened closely to all I said and when I left the dearlership, I was driving a great car! The terms of the contract was just right for me. If you are interested in purchasing the right car, ask for Shawn. More
by Beeglynn
Employees Worked With
Shawn Walker, Lyn Salmonson, Tyson McMorries
August 11, 2018
Wonderful! So happy with our Honda Pilot!! Our patient salesman, Mr Oates spent a great amount of time making sure we were happy and got what we needed and wanted in our Honda Pilot . He went o Our patient salesman, Mr Oates spent a great amount of time making sure we were happy and got what we needed and wanted in our Honda Pilot . He went over and beyond and we were very well informerd about all the car had to offer.Our salesman was great and we are very happy with our purchase!!! More
by cotton2746
Employees Worked With
Clifton Oates
August 11, 2018
Oil change The worst experience I’ve ever had with a service department was at this Honda! When I originally bought my car, my decision was heavily influenced by The worst experience I’ve ever had with a service department was at this Honda! When I originally bought my car, my decision was heavily influenced by the courtesy and professionalism shown by the sales associate who helped. I’ve been to Honda on several occasions, both in the sales and service departments, and I’ve never had any issues. As a matter of fact, it is the high level of customer service that makes me a returning customer. However, on this specific occasion my wife was told that tires were needed on my vehicle. I believed the tires were pretty good at the time and I believe my suspicions were validated when I was told I needed filters for the same vehicle. I knew the car was serviced by Aberdeen Honda the week prior to this occasion and I personally replaced both filters the day prior. When I question the accuracy of the service recommendations, I was sent to see the service manager. This manager lacked the respect, courtesy and customer service skill I’ve come to expect at Honda and in my opinion, should never interact with customers under any circumstances! The manager and I went to the car together and looked under the hood. He saw for himself that the filter was brand new and instead of apologizing, he begin to make excuses. To add insult to injury, the manager told me that I should go back to Aberdeen to have them do the work. He added, “at least we didn’t recommend you a price.” I said what if a customer comes to you and doesn’t know anything about cars, Honda has lost trust. You and your business just took advantage of my wife! He just rolled his eyes and said, “So what! Get over it!” I called the store manager who promised to give a call back, but he hasn’t. His attitude on the phone made it obvious that he didn’t care about the behavior of his employees. He simply wanted to get me off the phone. He didn’t even want to hear the full story. I will never return to this location again. You have at least three individuals, at three different levels, who lack the integrity to do right by customers. I don’t normally write or call or ask to speak to managers because I understand how difficult some customers can be. I’m a loyal customer and I see no reason to be understanding of a business who sees no problem with taking advantage of people and lying. I would’ve been happy with an apology and verifications from upper management that this was an unusual situation and was not the standard for business. Instead, the managers gave the proverbial You! I served in the US Army for 31 years and I could never understand how such a successful business would allow such indecent human beings to represent your organization. It is my hope that this complaint effects change and allows for corrective action to be taken. I expect to receive feedback on the outcome of this situation and an apology for the attempt to rip me off, the disrespect to my wife and myself, and the time taken to make this complaint without a single shred recompense Service manager I selected was to get this to go through. Sorry Joe. More
by haroldlincoln4
Employees Worked With
Joe (Diesel) Davis
August 11, 2018
Very courteous and professional staff I was greeted promptly at arrival and the work was completed in a timely manner. The staff was courteous and answered any questions that I had. I was greeted promptly at arrival and the work was completed in a timely manner. The staff was courteous and answered any questions that I had. More
by afescobar73
Employees Worked With
Anthony
August 11, 2018
Excellent customer service Bryan HONDA service department staff are Amazing. They go over and beyond all expectations of excellent service and quality workmanship in their work. Bryan HONDA service department staff are Amazing. They go over and beyond all expectations of excellent service and quality workmanship in their work. I absolutely LOVE the fact that I am dedicated to one customer service representative that I have built an awesome relationship with.. Brandi knows me and my vehicles.. She never trys to push or extra sell any services. She tells me what is recommended, the benefits and price. Then leaves the rest up to me.. When my vehicle is ready, Brandi actually walks into the waiting are to come escort me to the customer service desk to check out..wow. I loves that. Nick knows my voice when I call. He greets me by name. When I come into the service department they take the time to stop their extremely busy day just to smile, give me a warm hug and say Hi. Customer Service doesn’t get any better than this.. Thank you Bryan Honda Service Department. More
by KNGRISSETT
Employees Worked With
Brandi and Nick
August 11, 2018
Service Dept and Body Shop: I own a Nissan and took it to a Honda dealership for service!!! Need I say more? The Service department does awesome work and is very courteous. I own a Nissan and took it to a Honda dealership for service!!! Need I say more? The Service department does awesome work and is very courteous. More
by Ron
Employees Worked With
Christin Weslowski
August 11, 2018
Got the car we wanted at a price we could afford. My wife and I both have weak credit due to mistakes in our younger years so we weren’t expecting to actually buy a new car. Harry took the time and we My wife and I both have weak credit due to mistakes in our younger years so we weren’t expecting to actually buy a new car. Harry took the time and went the distance to get us the exact model we wanted at an affordable payment. They also gave us the best deal we could have asked for on our trade in vehicle. More
by LDLtheLegend
Employees Worked With
Rasheed Akins, Harry Barmer
August 10, 2018
Car Shopping They had a good selection of product, a competent and cordial staff. A special shout-out to Mr. Joseph Singletary and Mr. Edwin Ewing for their patie They had a good selection of product, a competent and cordial staff. A special shout-out to Mr. Joseph Singletary and Mr. Edwin Ewing for their patience and help More
by RBROWN_21
Employees Worked With
Joseph Singletary, Edwin Ewing, Bryan McLaurin
