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Bryan College Station Toyota - Service Center

Bryan, TX

4.8
228 Reviews
Call Service Center (979) 776-0404

228 Reviews of Bryan College Station Toyota - Service Center

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November 13, 2024

Was a quick fix during lunch break. Was finished less than twenty minutes. Have a good day More

by chrystall_b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 13, 2024

Wonderful and amazing group of people. Very knowledgeable and understanding, caring group of individuals. Great experience More

by juanita.elizabeth1008
Recommend Dealer
Yes
Employees Worked With
Patrick Loudermilk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Bryan College Station Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a wonderful experience with our team. Our goal is always to provide knowledgeable, caring, and understanding service, so it’s great to know that we were able to meet your expectations. We truly appreciate your feedback and look forward to serving you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

November 13, 2024

Provides Excellent Customer service! Knowledgeable, keeps you updated throughout appointment solves issues & answers all questions More

by dmkelby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Bryan College Station Toyota responded

Thank you so much for the fantastic feedback! We’re thrilled to hear that you had such a positive experience with us. Providing excellent customer service and keeping you informed throughout the process is our top priority, so we’re glad to know we hit the mark. If you ever have more questions or need assistance in the future, don’t hesitate to reach out. We truly appreciate your support! Customer Relations Manager customerservice@purdygroupusa.com

November 13, 2024

Always get great service and everyone is very nice. Ron keeps me updated on what services my car will need to keep it running in great condition. More

by MARIBEL.ESPARZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Bryan College Station Toyota responded

Thank you for your kind words! We’re so glad to hear that you consistently receive great service and that Ron has been keeping you well-informed about your car’s needs. We take pride in providing excellent care for our customers and their vehicles, and it’s great to know we’re hitting the mark. If you ever need anything else, don’t hesitate to reach out! Customer Relations Manager customerservice@purdygroupusa.com

November 12, 2024

My appointment was for 9:00 am for oil change. I was there only less than 30 minutes and out. Great service and so happy with my Rav4. More

by mariamgomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Bryan College Station Toyota responded

Thank you for your wonderful feedback! We are thrilled to hear that you had a great experience with your oil change on your RAV4. If you ever need anything, don’t hesitate to reach out! Customer Relations Manager customerservice@purdygroupusa.com

November 11, 2024

You got us in and took care of the problem within the hour. Thank you More

by bettyjoyce1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Bryan College Station Toyota responded

Thank you for your kind words! We’re so glad to hear we were able to resolve the issue quickly for you. Your satisfaction is our priority, and we appreciate you giving us the opportunity to assist you. If you need anything else, don’t hesitate to reach out! Customer Relations Manager customerservice@purdygroupusa.com

November 11, 2024

Requests for info seem to be ignored. This demand for more info will insure I delete future ones. More

by MEDINA.B1968
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wally Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Douglas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Gregory
2.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Karli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Bryan College Station Toyota responded

We apologize for any frustration caused. Your feedback is important to us, and we understand that requests for additional information can be frustrating. We will work to improve our communication and ensure your concerns are addressed more efficiently in the future. Thank you for your patience, and we appreciate your input. Customer Relations Manager customerservice@purdygroupusa.com

November 10, 2024

They do a thorough job, are mindful of guiding me which services will keep my car in peak condition and able to advise timing to also accommodate my budget at the moment. More

by viajera20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Karli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Bryan College Station Toyota responded

Thank you for your wonderful feedback! We're glad to hear that you've had a positive experience with our service team. We take pride in providing thorough, thoughtful advice to help keep your car in excellent condition while also being mindful of your budget. We appreciate your trust in us, and we look forward to continuing to assist with all your vehicle's needs! Customer Relations Manager customerservice@purdygroupusa.com

November 10, 2024

I told the service department I wanted oil change only and not to touch my tires. They added air to nitrogen filled tires. Within minutes of driving on Hwy 6 my tire pressures had risen to 40 psi. I had t More

by JEREMY.BELL2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carey Hausenfluck
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Bryan College Station Toyota responded

We apologize for the oversight regarding your tire service and the inconvenience it caused. This is not the level of service we aim to provide, and we’ll be addressing this with our team to ensure it doesn’t happen again. Your safety is our top priority, and we appreciate you taking the time to let us know about this issue. If there’s anything else we can do to make it right, please don’t hesitate to contact us directly. Customer Relations Manager customerservice@purdygroupusa.com

November 09, 2024

Great place! ! Everyone is helpful and very kind. They make you feel as though you are family. More

by melissa_walkoviak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Hall
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Nov 11, 2024 -

Bryan College Station Toyota responded

Thank you for your kind words! We appreciate you and your business! Customer Relations Manager customerservice@purdygroupusa.com

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