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Bryan College Station Toyota

Bryan, TX

Overview
Employees
Reviews
Vehicles
4.7
464 Reviews
Welcome to Bryan College Station Toyota Our dealership is proud to serve the Bryan, College Station, Navasota, Hearne, Brenham, and surrounding communities for over 25 years. Our new Toyota "Image USA" facility is conveniently located on state Hwy 6 (East By-Pass) in Bryan, Texas 77802. You will find our incredible new showroom to be a warm and comfortable environment to conduct business. Whether you're out "just looking" or ready to purchase, our professional sales team believes in doing everything possible to ensure a pleasant experience. We provide a great selection of Toyota Camry, Toyota Corolla, Toyota Tacoma, Toyota Tundra, and Toyota RAV4 vehicles.
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728 Earl Rudder Fwy

Bryan, TX

77802

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Showing 464 reviews

September 08, 2024

Dustin helped with understanding I only get two oil changes in two years. I find it unacceptable, but that’s the offer. Still uncertain about this purchase due to brake issue early. Sensor issues wit More

by labman047
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin/dealership
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Sep 23, 2024 -

Bryan College Station Toyota responded

Thank you for sharing your experience with us. We understand your concerns, and we want to personally apologize for the frustrations you’ve encountered with your vehicle, including the brake and sensor issues, as well as the delay in receiving your second key. This is not the experience we aim to provide, and your feedback helps us address areas where improvement is needed. Your satisfaction is important to us, and I’d like to assist in resolving any ongoing issues or questions. Please feel free to reach out directly at customerservice@purdygroupusa.com, and we’ll do everything we can to improve your experience with your vehicle. Thank you again for your feedback, and we hope to make things right for you.

September 08, 2024

Staff is skilled and through completing the repairs in a timely manner. Tanner explains the repairs needed and completed on my vehicle. More

by deaniedia4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
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Sep 23, 2024 -

Bryan College Station Toyota responded

Thank you for your kind review! We're glad to hear that our staff’s skills and thoroughness met your expectations, and that the repairs were completed in a timely manner. Tanner takes great pride in making sure our customers are well-informed, and it’s great to know he was able to explain everything clearly for you. We appreciate your trust in us, and can't wait to see you for your next service!

September 07, 2024

Service was good. Tony was very professional and the service was quick. However, I was also there to meet the sales team and no one showed up to meet me after I was to More

by Cole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
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Sep 23, 2024 -

Bryan College Station Toyota responded

Thank you for taking the time to leave a review. We're glad to hear that Tony provided you with professional and efficient service—he is a valued member of our team. However, we sincerely apologize for the lack of follow-up from our sales team. This is not the level of service we strive to provide, and we understand how frustrating it must have been to wait without any communication. Your feedback is important, and we'll be addressing this internally to ensure it doesn’t happen again. If you're still interested in meeting with our sales team, we’d be happy to personally arrange a time that works best for you. Please feel free to reach out at customerservice@purdygroupusa.com, and we’ll make sure you’re taken care of promptly. Thank you again for your feedback, and we hope to have the opportunity to assist you in the future!

September 07, 2024

Service manager. Tony, always helpful. Knows what we need to do to keep our Highlander is good shape More

by JDLHODGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 23, 2024 -

Bryan College Station Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that Tony has been consistently helpful and that he’s provided you with the guidance to keep your Highlander in top shape. Tony is a valuable part of our team, and it’s great to know his hard work is appreciated by our customers. We look forward to continuing to keep your Highlander running smoothly!

March 09, 2024

Patrick was great at sale. Had everything arranged ahead of my arrival. Called him back that day. No response from him regarding missing wheel jack, tool kit, special lug for w More

by dccdds
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Loudermilk & Jessie Ngyuen, Cheyenne Black
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May 07, 2024 -

Bryan College Station Toyota responded

We apologize you had a less than ideal experience. We do appreciate the review and promise to use this feedback to better ourselves. Please reach out to our Customer Relations Manager, Faith Wyatt, at fwyatt@purdygroupusa.com to discuss the experience or provide more details. Thank you!

Jul 27, 2024 -

dccdds responded

I was told by the service manager that these items would be ordered by the parts department (along with the missing trailer hitch for towing) and that they would contact me when the parts arrived. They NEVER contacted me. Please respond!

November 10, 2023

Haley McMullen is the best! She worked beyond hard to get us in the car we wanted! She got us in the best thing for our family! She played with my kids during this long process More

by Tarahclark1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Haley McCulley
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October 13, 2023

I had a great experience with Tyler Renner at BCS Toyota. He met with me several times over several months to make sure I found exactly what I was looking for! Very patient and detail oriented. More

by steven.yurchick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Renner, Wally Johnson
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July 19, 2023

Just bought a car with this dealership, it was smooth hassle free with the help of Keith Yeomans. He was very honest, helpful and knowledgeable. I will definitely recommend him if you’re in the market fo More

by Renato
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Yeomans, Zeeshan Devani
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June 26, 2022

My experience with this dealership was very disappointing. Once dealership learned I was from another state I was told they wasn't allowed to sale to me. There excuse was due to demand of truc More

by Wile9455
Customer Service
Friendliness
Price
Recommend Dealer
No
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June 25, 2022

Vehicle in the shop , Parts not ordered Wont tell us when they will be ordered No loaner program No completion date No concern Suggest you be very wary of this place More

by Unkway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carey
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