Bryan College Station Toyota

Great Service Chris Yezak has been my Care Consultant for a long time...He is always helpful and thorough and one of the reasons I love my Toyota... Chris Yezak has been my Care Consultant for a long time...He is always helpful and thorough and one of the reasons I love my Toyota... More

Love Atkinson Toyota We've leased our last 4 cars from Don Lemon at Atkinson Toyota. We have to drive a hour and a half to get there, over dealing with our local dealersh We've leased our last 4 cars from Don Lemon at Atkinson Toyota. We have to drive a hour and a half to get there, over dealing with our local dealership. They've given us the best price without having to haggle and their finance guy is straight forward and honest when you go in to sign. Their switchboard operator girl could use more manners though. I have called and been accidentally hung up on twice recently, and when I let her know she didn't apologize, which I thought was strange. In the end, I'm not going to take a star away because of the young girl they have answering the phones, but that'd be my only petty and minor complaint. Don't let that girl leave a bad first impression, ask for Don Lemon and he'll treat you right. More

Sales Wouldn't honor price. Sales manager was very rude. Took my business to Tegeler Toyota they were upfront and honest. Avoid Atkinson at all cause. Wouldn't honor price. Sales manager was very rude. Took my business to Tegeler Toyota they were upfront and honest. Avoid Atkinson at all cause. More

Nope. So I really struggled with whether or not to even write a review about my experience since even the thought that I might have to ever deal with Atkins So I really struggled with whether or not to even write a review about my experience since even the thought that I might have to ever deal with Atkinson Toyota ever again makes me irritable if that tells you anything. But here I am in hopes that some other first time buyer will do more research on their reviews than I did. If you've never been to Atkinson Toyota, let me set the scene for you. You pull in and are greeted by kind college aged (?) ladies holding ipads who ask you, as best they can over the blaring music of the dealership (btw, really odd choices of music throughout the day if you ask me, that was the first time I've heard N'Sync or 1980's Madonna in years - so distracting but that's the point), if you're there for sales or service. Answer and they'll point you where to go and call whoever it is you're set up with. I went inside to sales. The financing department is behind a keypad locked door of a tiny see thru glass office and you can rent an ipad to use by giving them your driver's license while you wait for whatever it is you're waiting for in the poorly air conditioned building. The cheering during their morning meeting and the cowbells going off over the ever present, ever droning intercom whenever they made a sale is pretty tacky. Go in around 9 ish in the morning during the week and you'll see what I'm talking about. It's really odd. They are really all about sales and seem to have forgotten about genuine customer service. A few things: it was hard to get a word in edgewise when talking with the salesman and/or the manager (I actually said this point blank to the manager and he didn't even pause but rather just kept going on and on and on about how he's got a good reputation, been in the biz for over 16 years and bla bla bla), they drop a lot of prominent political names when they're talking about themselves, the salesman was adamant that we were in College Station and not Bryan (so weird but whatever) apparently the pressure is extremely high if you make the mistake of coming in near the end of the month since they're all trying to make quotas, felt like I wasn't able to leave the tiny cramped finance office where I was told he had already pressed Enter. Ended up with a car that didn't really suit my needs but what can you really do other than trade it in. I learned, later, that I could have just walked out at that point and been done with the whole mess but they reallllly pressure you at the end of the month - think of a tiny cramped glass room with poor a/c, sitting across from an acrimonious finance guy, the nervous sales guy in the background and the agitated sales manager in the doorway (agitated because the sales guy said 2.9% and here they were trying to get you at something like 5%), music still playing, water all gone after waiting for what seems like an eternity for them to put in the paperwork. I'm not a fan of this place. It is high pressure, just subtle. They lock you in before you have a chance to think and keep right on talking even when you tell them to give you a minute or two to think about it, so I don't think customer service is their priority but rather getting inventory out the door is more important than developing long term customer relations. Definitely feels like I should have gone with a more down to earth dealership instead of letting myself get taken in by the 'high end' stuff going on over there. Would I buy a Toyota again? Probably yes but not from this dealer and not for a very long time. More

Worst Experience Ever I am an Aggie, Class of 2011, me and my girl friend Aggie Class of 2015 decided to go car shopping at this sorry excuse of a Car Dealership. Never do I am an Aggie, Class of 2011, me and my girl friend Aggie Class of 2015 decided to go car shopping at this sorry excuse of a Car Dealership. Never do business with Mr. Seth Cook, Aaron Douglas or worse still Mr. Rusty Chandler, General Sales Manager. The people who run this business lack ethics and Professionalism, Aggies Trust me, stay away from this place, We ended up getting the vehicle we wanted without any accident history " Yea they do lie about that" from Houston. Much worth taking that trip to Houston than wasting your time here. Gig Em. More

Prices for both new and used were very high. Impersonal start to the sales process with parking lot attendants taking information and directing you where to park before you even entered the lot. Actual sal start to the sales process with parking lot attendants taking information and directing you where to park before you even entered the lot. Actual salesman was friendly and somewhat helpful although no hints that prices were negotiable. Felt like they were the only Toyota dealer in town and they are focused on volume and not customers. More