Bryan College Station Toyota

They have always been upfront with me about services that need to be done and haven't tried to charge me for extra work that wasn't needed. The service reps that I've dealt with have always been friendly. need to be done and haven't tried to charge me for extra work that wasn't needed. The service reps that I've dealt with have always been friendly. More

I’ve been a customer of Haley McCulleys at BCS Toyota for 3 car purchases & a truck so far and she has always been so helpful in getting us into a new vehicle! Her hard-work, dedication & love for her job sh 3 car purchases & a truck so far and she has always been so helpful in getting us into a new vehicle! Her hard-work, dedication & love for her job shines through! 10/10 would recommend her! More

Service was great and timely. No issues with the work done. All emplyees were friendly and helpful No issues with the work done. All emplyees were friendly and helpful More

In all the years that I have been using the Toyota Dealership for servicing my car, this latest experience was one of the most pleasant I've had. I want to send a shout out to my service advisor, Mr. Dealership for servicing my car, this latest experience was one of the most pleasant I've had. I want to send a shout out to my service advisor, Mr. Ron Broesche, for his attention and care. More

Excellent service and finished in less than an hour. I have never had a bad service experience. I have never had a bad service experience. More

I recommend BCS Toyota for several reasons. I visited their website and was soon contacted by email with the name of our sales rep, Jessie Nguyen. He met us upon arrival and was generally inter I visited their website and was soon contacted by email with the name of our sales rep, Jessie Nguyen. He met us upon arrival and was generally interested in getting to know our needs and helping us solve them. We were immediately put at ease by his knowledge of their products and his ability to match with our needs. We eventually purchased a Tundra. This was my first time to ever sit in the driver's seat of a Toyota, and I was immediately impressed by everything I experienced from that point on. We left the dealership to compare it with a similar sized truck, and soon realized their was no comparison. We quickly returned and purchased the Tundra. The whole process was made easier by the attentive care and communication from Jessie and his support staff. Since the purchase, Jessie has been very helpful with answering any questions I have had regarding our new truck. More

Manny is the man! He is courteous and polite and always make sure he explains what all is involved with the repair. He is courteous and polite and always make sure he explains what all is involved with the repair. More

This review is for the Bryan-College Station Toyota Dealership, and NOT for the vehicle I purchased from them. Their bad behavior towards me made me feel that probably they made a ok-ok deal out of Dealership, and NOT for the vehicle I purchased from them. Their bad behavior towards me made me feel that probably they made a ok-ok deal out of me. Well, coming to my experience, I didn't have a US cell-phone number, so all my conversations/questions/negotiations made before walking-in were made via e-mails. I contacted 20+ Toyota dealerships in 500-mile radius with the exact same specs I need, and got the lowest out-the-door (OTD) price from someone 2-hr drive away. I forwarded their emails to BCS Toyota, which is my local dealership and asked them to match the price, which they did. However, I am very unhappy with the communication skills of the salesperson (Ms. Haley McCulley) I was assigned by the dealership. Most of the times, I had to wait 2-3 days for getting an e-mail reply. Then I was forced to copy my e-mails to the whole sales department, then I used to get a reply. I do understand that salespersons are very busy, but 2-3 days of delay is a bit hard to brush off. Additionally, I was late by 3 days to pickup the vehicle from the day we originally agreed (due to flooding on Interstate-10 on our road-trip, which was allover the news), which I also let them know by e-mails. For that delay, she replied that they would add the vehicle delivered for me on their sale inventory, and I can pick it if it's not sold to someone else. This was unprofessional. I was subjected to this kind of behavior after I paid a $500 reservation fee months before the delivery/pickup dates were discussed. I didn't appreciate this behavior. Additionally, I was financed with a 1% increase from the originally promised rate, for my 3-day delay. I was not communicated that the interest rate would be 1% more if I came 3 days late for my pickup. When I showed that the dealership 2-hrs away (near Austin) is giving for 1% less interest rate, she rudely said, "then go and buy there.. people in Houston lie". That was rude response coming out due to lack of education and experience. Actually, lack of education should give you more humbleness. Well, I didn't walk-in to buy her hospitality, but I didn't walk-in to buy her rudeness either. Just be professional and do your job. Another important advice to the dealership: Please email your customers like me about all plans with full prices, of the extended warranty, gap coverage and other plans you try to add to the final sale. I'm not saying that they are useless. But if you inform your customers ahead that these are optional but can be bought additionally if interested, it gives some time for the customers to research about them, and also shop around for better price in order to accept or deny your sales in an informed fashion. More

Great service , always willing to help in every way, will always come back to them always come back to them More

The service reps are courteous and keep you up to date on service progress. Appointment times are respected and maintenance completed in a timely manner. service progress. Appointment times are respected and maintenance completed in a timely manner. More