Bristol Toyota

Customer Service Gave a rating of 4/5 because of the Customer Service Gave a rating of 4/5 because of the expedient and professional interface with the Service Mgr. and Dealership Mgr. although I was no Customer Service Gave a rating of 4/5 because of the expedient and professional interface with the Service Mgr. and Dealership Mgr. although I was not impressed with having to feel to "negotiate" a price for the extended warranty. Quality of Work The vehicle had just gone through a 160 point inspection, yet, a "clip" was found missing on the right front bumper panel (panel was raised slightly (e.g. 1/4" or less)). Clip was subsequently ordered and replaced within a few days. Friendliness Our sales representative, Julian Schwartz, was geniunely friendly without being overbearing. Julian was very courteous before, during and after the sale of the vehicle. His "follow up" to make sure everything was in order was very much appreciated. Overall Experience The sales representative (Julian Schwartz)made buying the car at Bristol Toyota a good experience. Above all, my wife and I appreciated his advocacy in all stages of the purchase. The service (manager), Dave, was very accomodating in taking care of the "clip" problem. He did so in a timely manner and took the time to answer another question. Price Initially I thought the price was somewhat higher than other like units at competitive dealers. After a discussion with our sales rep. and a review of some comparative data (Toyota Certified like vehicles) I concluded the price was "fair." More

I highly recommend everyone who is interested in purchasing a vehicle to make their first stop, Bristol Toyota! There you will find the most courteous, highly efficient and knowledgable staff. I l purchasing a vehicle to make their first stop, Bristol Toyota! There you will find the most courteous, highly efficient and knowledgable staff. I loved the relaxed atmosphere from my first contact by internet representative, Barbara to Steven our salesperson and Brian our sales manager and to finish with Ana Teves the Finance Rep. What a complete turn-around from our previous visit with Boch Toyota, which was a complete nightmare. My husband and I decided to visit Boch Toyota to just get some comparison figures. We never experienced so much double talk and confusing tactics in all the years of purchasing cars. With Bristol Toyota the staff worked the figures to a monthly payment that we could afford (especially when you are on a fixed income!) Plus, we were able to purchase a Toyota Extended Warranty,which Boch was not selling us. When we picked-up our new Camry, salesman Steven went thoroughly thru the entire vehicle for us, and even set the radio stations that we wished along with other stations that Steven was familiar with for our type of music. A follow-up call from Steven was made the following day to us just to check in and make sure we didn't have any questions or problems. More

We live about 30 min away from Bristol. We went to 4 toyota dealers in RI and Mass. Bristol was unlike many of the other dealer's. My salesperson Joe Demelo was the sole reason we bought there. Other toyota dealers in RI and Mass. Bristol was unlike many of the other dealer's. My salesperson Joe Demelo was the sole reason we bought there. Other salespeople we dealt with were high pressure,didn't know much about the vehicle options. He even took the time to show me everything about my car. We took a test-drive, Joe wanted to make sure I was comfortable with the seating...visability...and most of all if I liked the car. Once I picked out what I prefered, he had my trade-in evaluated. We agreed to the value of the trade. I am now driving the nicest car I have ever owned. What shocked me was this, The first time I met Joe we told him we were going to Boch Toyota in Attleboro and Colonial Toyota. My husband asked him what he thought of those larger dealer's. Not ever working for those dealership's Joe said, I am sure they are okay but I will let you make your own choice of where to purchase. Boy, was that an understatement...after dealing with very inexperienced salespeople, arrogant sales managers, we were turned off. We immeadiately called Joe at Bristol Toyota and placed an order. Joe thought my story was funny, I asked him why, he stated he new all along that he would be safe letting us test the water's at other dealership's and that would be my conclusion. He was right!!! We felt like we have known him forever, he made us laugh as he was doing his job. He was the most informative,caring,and happiest guy we have met quite sometime. I feel he is part of the reason that Bristol Toyota has won all those awards he told us about. Bristol Toyota is OUR place and Joe is our MAN. More