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Bristol Toyota
Swansea, MA
983 Reviews
Bristol Toyota is not just bigger...it's BETTER! Our family of great employees has helped Bristol Toyota grow and expand for the last 36 years by providing world-class customer service. Bristol Toyota is the only Toyota dealership in New England that has won Toyota's President's Award for more than 35 consecutive years.
Please visit our new, state of the art Toyota dealership campus in Swansea, MA., at 2283 Grand Army Highway, Route 6, just off Exit 5 I-195.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 983 reviews
January 15, 2009
I have put off buying a new vehicle for a long time because I did not believe I could trust a car dealer. But at Bristol Toyota I found a dealer I could trust, and I bought my new van. My experience a because I did not believe I could trust a car dealer. But at Bristol Toyota I found a dealer I could trust, and I bought my new van. My experience at Bristol Toyota was positive from start to finish. Barbara Azevedo, the internet manager who walked me through the process from start to finish, was knowledgeable and PATIENT with my need to take my time making a decision. I was allowed to explore options without pressure, I was provided with information and choices, and I got a great deal. She is a consumate professional who matched my list of "wants" with a vehicle that is perfect for me. And I found my meeting with Ana Teves to finalize the financial details of the sale was both easy and informative. I recommend Bristol Toyota without reservation. More
by RedsoxJudy
Employees Worked With
Barbara Azevedo, Ana Teves
January 14, 2009
I highly recommend everyone who is interested in purchasing a vehicle to make their first stop, Bristol Toyota! There you will find the most courteous, highly efficient and knowledgable staff. I l purchasing a vehicle to make their first stop, Bristol Toyota! There you will find the most courteous, highly efficient and knowledgable staff. I loved the relaxed atmosphere from my first contact by internet representative, Barbara to Steven our salesperson and Brian our sales manager and to finish with Ana Teves the Finance Rep. What a complete turn-around from our previous visit with Boch Toyota, which was a complete nightmare. My husband and I decided to visit Boch Toyota to just get some comparison figures. We never experienced so much double talk and confusing tactics in all the years of purchasing cars. With Bristol Toyota the staff worked the figures to a monthly payment that we could afford (especially when you are on a fixed income!) Plus, we were able to purchase a Toyota Extended Warranty,which Boch was not selling us. When we picked-up our new Camry, salesman Steven went thoroughly thru the entire vehicle for us, and even set the radio stations that we wished along with other stations that Steven was familiar with for our type of music. A follow-up call from Steven was made the following day to us just to check in and make sure we didn't have any questions or problems. More
by marion
Employees Worked With
Steven Axtell salesperson, Brian sales manager, Barbara internet rep, Steven Axtell
January 10, 2009
We live about 30 min away from Bristol. We went to 4 toyota dealers in RI and Mass. Bristol was unlike many of the other dealer's. My salesperson Joe Demelo was the sole reason we bought there. Other toyota dealers in RI and Mass. Bristol was unlike many of the other dealer's. My salesperson Joe Demelo was the sole reason we bought there. Other salespeople we dealt with were high pressure,didn't know much about the vehicle options. He even took the time to show me everything about my car. We took a test-drive, Joe wanted to make sure I was comfortable with the seating...visability...and most of all if I liked the car. Once I picked out what I prefered, he had my trade-in evaluated. We agreed to the value of the trade. I am now driving the nicest car I have ever owned. What shocked me was this, The first time I met Joe we told him we were going to Boch Toyota in Attleboro and Colonial Toyota. My husband asked him what he thought of those larger dealer's. Not ever working for those dealership's Joe said, I am sure they are okay but I will let you make your own choice of where to purchase. Boy, was that an understatement...after dealing with very inexperienced salespeople, arrogant sales managers, we were turned off. We immeadiately called Joe at Bristol Toyota and placed an order. Joe thought my story was funny, I asked him why, he stated he new all along that he would be safe letting us test the water's at other dealership's and that would be my conclusion. He was right!!! We felt like we have known him forever, he made us laugh as he was doing his job. He was the most informative,caring,and happiest guy we have met quite sometime. I feel he is part of the reason that Bristol Toyota has won all those awards he told us about. Bristol Toyota is OUR place and Joe is our MAN. More
by JOHNMEDWARREN
Employees Worked With
2
