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Bristol Toyota

Swansea, MA

4.8
1,008 Reviews
Bristol Toyota is not just bigger...it's BETTER! Our family of great employees has helped Bristol Toyota grow and expand for the last 36 years by providing world-class customer service. Bristol Toyota is the only Toyota dealership in New England that has won Toyota's President's Award for more than 35 consecutive years. Please visit our new, state of the art Toyota dealership campus in Swansea, MA., at 2283 Grand Army Highway, Route 6, just off Exit 5 I-195.
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2283 Grand Army Highway

Swansea, MA

02777

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Showing 1,008 reviews

March 31, 2009

Received a card about this online rating service so I checked out the prior reviews. Obviously, Bristol Toyota is getting some great reviews and for good reason! This a best kept secret in the East Bay More

by cliff63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve B,Dave A,Bob,Steve A.
March 24, 2009

Steve Axtell knows the meaning of customer service. I have been shocked by the lack of focus on customers these days but Steve understands a retail experience should be all about THE CUSTOMER! He is know More

by Kendra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Axtell
March 23, 2009

by far the best dealership experince i've had . i shopped online for a certified truck and contacted those dealerships closest to me . There were 5 within a 250 mile radius that had in stock the tacoma truck More

by tacoma03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
barbara , ana , brian , jessie
Apr 09, 2009 -

Bristol Toyota responded

Hello There! Thank you so much for traveling all the way from NY as well as for filling our dealerrater for us! It was my pleasure and an absolute privilege working for you! I was pleased to read that you felt you were well assisted and it was certainly my pleasure working with you online as well as in the dealership! Keep in touch 'Tacoma03' and if there is anything else I can do for you please don't hesitate to call or email. You know I am online almost 24/7 and have my Blackberry when ever I am out of the dealership! In the email if you just put in your cell #. I can click on it and call you immediately! Many thanks from all of us at Bristol Toyota Scion! Kind regards, Barbara Azevedo Internet Sales Manager Bristol Toyota Scion 401-253-2100

March 20, 2009

I have been discussing with Barbara about a Rav-4 sport. She is just such a joy to talk with and a wealth of knowledge about her job. I had question that I had asked about her about in an email on a sunday More

by deedee66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Azavedo
March 20, 2009

It was time for service. I stopped in with the intention of making an appointment for a future day. Much to my surprise and pleasure Bob told me he could work me in right then and there. This was great for More

by richterahr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Souza, Dave, Bruce Szumita
March 19, 2009

The internet quoting process and personal follow-up phone calls made a difference in my decision of which dealership to work with. Barbara was very personable and enjoyable to speak to by phone and also res More

by dinalyoung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara Azevedo
March 17, 2009

I have been a loyal TOYOTA customer for 25 years, 18years I have been a loyal TOYOTA customer for 25 years, 18years with Bristol Toyota. The most important thing I can say is CUSTOMER SERVICE. Dave A More

by natellies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David B. Anderson
March 17, 2009

I live in MA but have many friends and family in RI that I visit on the weekends, and after looking for a new car at various dealerships in my area and having no luck, a friend suggested I check out Bristol More

by dfam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Schwartz
March 17, 2009

I have dealt with Bristol Toyota for over 20 years. Excellent service keeps me coming back. In my opinion the Service Dept. is always on the front line. It may take a few hours to purchase a car but More

by natellies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David B. Anderson
March 07, 2009

I have not purchased a new car for about fifteen years. I went to a few dealerships. Then I decided to look online. After looking at several dealerships, I settled on Bristol Toyota. I printed out a cou More

by mjmahoney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Schwartz, Barbara Avezedo, Dave (in service dept)