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Bristol Toyota
Swansea, MA
1,008 Reviews
Bristol Toyota is not just bigger...it's BETTER! Our family of great employees has helped Bristol Toyota grow and expand for the last 36 years by providing world-class customer service. Bristol Toyota is the only Toyota dealership in New England that has won Toyota's President's Award for more than 35 consecutive years.
Please visit our new, state of the art Toyota dealership campus in Swansea, MA., at 2283 Grand Army Highway, Route 6, just off Exit 5 I-195.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,008 reviews
March 12, 2011
Paula, you are AWESOME !! This was the BEST time I Paula, you are AWESOME !! This was the BEST time I ever had buying a new car. I think after this experience I made a good friend and got an aweso Paula, you are AWESOME !! This was the BEST time I ever had buying a new car. I think after this experience I made a good friend and got an awesome deal on my new 2011 Camry Lease. Thank You to the entire Bristol Toyota Dealership for all you did for me, I will never forget it. I would highly recommend Britol Toyota to all my family and friends. More
by kfogarty
February 27, 2011
Top shelf service, integrity, consistency, responsibility to the customer, willingness to go above and beyond, high level of product knowledge and product availability, internet staff second to none(I would to the customer, willingness to go above and beyond, high level of product knowledge and product availability, internet staff second to none(I would NEVER have even gone to Bristol if not for Barbara), genuine and sincere staff... NO lines, gimicks, "used car mentalities", "pressure sales", or "fast talkers". YEP! THIS IS THE PLACE!!! I searched the internet, traveled almost 2 hours to Bristol to test drive the car and would do it all over again! The best in the New England area....by far!! In addition, the day I was to travel to Bristol to pick up my car, I couldn't remove the license plate from my old car; one bolt was frozen, so Brian authorized a courrier to come to my home, remove the bolt and ferry me back to Bristol. Please remember that I was located almost 2 hours from Bristol!! No one can top that or Brian!(Brian saved the deal!) If you are withinin driving range of Bristol, put them number one on your list! AS I said, "YEP! THIS IS THE PLACE..THE ONLY PLACE!" More
by bm78pantheonyale
Employees Worked With
Barbara Azevedo, Buddy Betancourt, Brian, the manager
February 24, 2011
On 2/20/11, we purchased a fully loaded 2008 Camry Toyota from Brisol Toyota Scion. Oh my goodness! This was the best car buying experience we have ever had. It certainly was a pleasure dealing with Cliffo from Brisol Toyota Scion. Oh my goodness! This was the best car buying experience we have ever had. It certainly was a pleasure dealing with Clifford Christian, III. We test drove several new and used cars and it didn't take long to make our decision. In fact, we got the car financed, registered, insured and drove it out of the lot within 3 hours!! Yes, it is possible to get the best sales people and the best deals from Clifford and the rest of the sales people there. Everyone was so extremely friendly and went out their way to make sure we got the most out of our buck and that we were happy. So, if you're dreading the whole car buying process, go to Bristol Toyota and see Clifford Christian. You won't regret giving him or anyone else there your business. What a wonderful group of people. We're so happy we found them. Dan and Linda More
by lindarogers
Employees Worked With
Clifford Christian, III
February 23, 2011
Paula was awesome. I have already recomended her to a number of colleagues. I appreciate the friendly (not high pressure sales) we would have experienced from other dealerships in the past. Paula was a number of colleagues. I appreciate the friendly (not high pressure sales) we would have experienced from other dealerships in the past. Paula was also extemely knowledgeable in both vehicles that we purchasd. Thank you for the excellent experince. we love our new vehicles! More
by tmd70tmd
February 23, 2011
Purchasing my new 2011 Camry was a pleasure as always. The whole staff at Bristol was a pleasure as they always are whether you're there to buy or service your car. This is my 4th Camry from Bristol Toyo The whole staff at Bristol was a pleasure as they always are whether you're there to buy or service your car. This is my 4th Camry from Bristol Toyota. Thank you Steven for being so helpful..... and thank you for comming in on your day off so that I could pick up my new car. You go above and beyond to please....adjusting seats and radio stations to suit me. You made sure that I knew all the features of the new Camry. It was only day 2 and I used my credit card key.... SO GLAD I had it !!! Bruce was GREAT as always. Wouldn't think of going anywhere else !!! More
by Pat T
Employees Worked With
Steven Axtell and Bruce Szumita, Steven Axtell
February 18, 2011
This was an Great Experience dealing with Steve Blakley and all the Management Staff looking for a new 2011 Camry. Steve knew what I wanted to spend and he and the staff were able to meet my needes. The T and all the Management Staff looking for a new 2011 Camry. Steve knew what I wanted to spend and he and the staff were able to meet my needes. The Toyota Corporation insentive was oustanding and Bristol Toyota staff worked the numbers so that my monthly cost was lower than my current lease and I was able to walk out with a New 2011 Camry. My wife was pleased that she could get the color she liked as well. I was pleased that my current Toyota lease on my 2009 Camry was reduced. I was also pleased about the maintainance program for the first 2 years or 25,000 miles is FREE. I will and have recommended Bristol Toyota to all my friends. This is the place to lease or buy a Toyota. More
by alanjmri1
Employees Worked With
Steve Blackly
February 14, 2011
I had a stressful time buying a new car after my I had a stressful time buying a new car after my accident. I went into Bristol Toyota on Saturday February 12, 2011. Within 2 hours, I was in my pre I had a stressful time buying a new car after my accident. I went into Bristol Toyota on Saturday February 12, 2011. Within 2 hours, I was in my preferred car. The customer service was great and the pricing was very fair. What more could you ask for! Paula Fragata is amazing and the Service Manager, Brian was professional and down to earth. He even helped me program my Bluetooth. I highly recommend this dealership. Bristol Toyota is an honest and friendly dealership. More
by Kiki
February 11, 2011
My family went to Bristol Toyota in search of a used car, like a Rav4 within a certain price bracket. We have bought a car here before and the quality of our service was still great. We walked out with a Hig like a Rav4 within a certain price bracket. We have bought a car here before and the quality of our service was still great. We walked out with a Highlander ,price within our range, great condition, and low millage. We have had the car for almost a week and so far so good! More
by AaronMC
Employees Worked With
Steve Axtell , Steven Axtell
February 10, 2011
Living in Newton, MA with three young kids, my wife and I decided it was time to buy a minivan. At first we intended to purchase a new 2011 Toyota Sienna XLE or Limited trading in either our Prius or Lexus decided it was time to buy a minivan. At first we intended to purchase a new 2011 Toyota Sienna XLE or Limited trading in either our Prius or Lexus SUV. After some further thought, we decided to keep our current vehicles and purchase a used Sienna XLE with low mileage and/or recent year model. After searching online for used Sienna's in the Boston area, we expanded our search to include nearby locations in New Hampshire and Rhode Island. That's when Bristoal Toyota popped up on our screen with a very reasonably priced 2010 Sienna XLE that met our criteria (low mileage, Nav system, and entertainment system for the kids). Plus the vehicle was a Certified Certified vehicle. Our primary concern was the possibility of wasting our time by driving 50 miles away from home to inspect and perhaps purchase this vehicle. We traded a number of emails and phone calls with Barbara and Paula to obtain more details about the vehicle and find a time to look at the vehicle. The contact was very professional and prompt while never being pushy. I drove down with 1-year-old son one morning, mid-week between January snow storms. Barbara greeted us at the door, offered me a cup of coffee and directed us to Paula. Paula and I chatted for a bit about the vehicle while other sales staff kept a watchful eye on my son as he crawled around and explored the showroom floor. Paula had the vehicle up front, ready for my inspection and test drive. She helped me transfer my son's car seat into the Sienna and answered any questions I had as I test drove the vehicle around Bristol. All very low key, congenial, and informative. I decided we would purchase the vehicle. Once again, her colleagues entertained my son ("free babysitting!") while Paula and I discussed the purchase. Closing the deal with Paula and the dealership was very straight forward with no last minute surprises or dealer add-ons. They took care of all the MA registration and license plate details, coordinated with my insurance company, prepped the vehicle and personally delivered it to our home in Newton. First rate customer service. The best car buying experience I've ever had. And a dealership, whom days before I had never heard of, I am happy to heartily recommend to anyone interested in buying a car, new or used. Paula, Barbara and the entire Bristol Toyota Dealership could easily be a positive case study in Ken Blanchard's "Raving Fans" book which outlines how consistently delivering stunning customer service can result in not just satisfied customers, but raving fans and a very successful business. More
by jglanvil
Employees Worked With
Paula Fragata, Barbara Azevedo
January 31, 2011
This is the kind of dealership any person purchasing a car should visit. Bristol Toyota's non-pushy, non-threatening approach and friendly staff made a very tough decision, a quite easy one. I would hig car should visit. Bristol Toyota's non-pushy, non-threatening approach and friendly staff made a very tough decision, a quite easy one. I would highly recommend this dealship, especialy Ms. Paula Fragata. to my froends and family when they plan pon looking tpo purchase a vehicle. Kudos to Bristol Tpyota and Ms. Fragata! More
by PaulieP11
