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Bristol Toyota

Swansea, MA

4.8
951 Reviews
Bristol Toyota is not just bigger...it's BETTER! Our family of great employees has helped Bristol Toyota grow and expand for the last 34 years by providing world-class customer service. Bristol Toyota is the only Toyota dealership in New England that has won Toyota's President's Award for more than 33 consecutive years. Please visit our new, state of the art Toyota dealership campus in Swansea, MA., at 2283 Grand Army Highway, Route 6, just off Exit 2 I-195.
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2283 Grand Army Highway

Swansea, MA

02777

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Showing 951 reviews

October 01, 2011

My wife and I were returning customers. The Internet Manager, Barbara was terrific. However, after we test drove a RAV4 (that the Branch Manager was using) we agreed on a sale price with our salesman, More

by fopdod
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barbara Azevedo, Steve Blakely, Don Mello
Oct 20, 2011 -

Bristol Toyota responded

Dear fopdad, We are very sorry for any miscommunication on our part and do thank you for filling out DealerRater to let us know how you felt. While corresponding and speaking with you we relayed that the vehicle was a demo and was being driven which meant the miles would unfortunately be higher than when the vehicle was listed online. The figures that we showed when you came in was our cost. We asked for 300.00 over our cost. Again, we apologize if the perception was anything other which unfortunately it seems to have been. This is most regrettable. We value your business so much. We wanted to be fair as well as open by showing the actual cost asking for a small profit. As a President’s Award winner for 23 years we have to hold to a certain criteria and we are very sorry that you feel as you do. We hope that you will reconsider and do ask that you call to speak with Bruce our General Manager anytime at 401-253-2100. Barbara is always available to you through email as well as her personal cell and she thanks you for the sincere compliment. We do hope to hear from you!

September 15, 2011

I recommend them for both sales and service. Just back from my 5000 mile service on the vehicle I purchased from them, and I am very satisfied with both the service and the sales teams! More

by bglassco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Axtell and Dave Anderson, Steven Axtell
September 15, 2011

we where extremly happy with our purchas,people friendly not pushy and very knowlagable,we purchased a vehicle for our daughter after leaving another Toyota dealership in warwick that reminded us that the c More

by markphillis1954
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : andrew
August 18, 2011

This is the most amazing dealership in the world. I went there with my Nissan Versa and told them I had nothing but problems our of it with the registration in Rhode Island from Virginia, and they did liter More

by sleestelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn and Bruce
July 31, 2011

I was exceedingly happy with my entire experience at Bristol Toyota. Being a young woman who did not have a lot of money to spend, and had no experience buying a car, I was very happy with the way I was More

by msandstrom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeffrey Delsanto, and others
July 18, 2011

This was by far our easiest car purchase to date - it took about two hours from when we first walked in to when we finalized paperwork. Jes was knowledgeable, courteous and efficient - there were no game More

by dkn1976
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jes Brownell
July 11, 2011

The customer service here is outstanding! The customer service at Bristol Toyota Scion is superior to the customer service at the nine other dealerships I contacted or visited. The salespeople are mature More

by Anne2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara, Steve A., Bruce, and Brian, Steven Axtell
July 08, 2011

Bristol Toyota had an excellent price on the 2008 used Highlander on AutoTrader.com. I contacted them and received a prompt response. I went down to the dealership and worked with Paula who was excellen More

by chsedrumz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Paula Fragta
June 28, 2011

Paula is great to deal with and makes the "New Car" process very easy. My overall experience with this dealership and Paula has been excellent. More

by avaliann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Paula Fragata
June 24, 2011

It is an enormous convenience to me to have service hours available after 5:00 pm. I can have my oil changed after work on my way home from Providence and not have to give up precious time on Saturday. I hop More

by shasha855
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jesse
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