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Bristol Toyota

Swansea, MA

4.8
969 Reviews
Bristol Toyota is not just bigger...it's BETTER! Our family of great employees has helped Bristol Toyota grow and expand for the last 34 years by providing world-class customer service. Bristol Toyota is the only Toyota dealership in New England that has won Toyota's President's Award for more than 33 consecutive years. Please visit our new, state of the art Toyota dealership campus in Swansea, MA., at 2283 Grand Army Highway, Route 6, just off Exit 2 I-195.
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2283 Grand Army Highway

Swansea, MA

02777

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Showing 969 reviews

February 02, 2016

The Best Dealership I have bought many vehicles over the past 30+ years from Bristol Toyota. I highly recommend shopping here before going anywhere else. The service is o More

by Deb Clark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Axtell
Feb 03, 2016 -

Bristol Toyota responded

Wow! Thanks for over 30+ years of loyalty to Bristol Toyota. We truly appreciate both your feedback and your continued patronage. Regards, Mike Hills General Manager

February 01, 2016

Bristo toyota This is only the second time in my life that I purchase a car from a dealership. Everyoneat Bristol toyota was very kind and pleasent. We were very ha More

by Pauline Palazio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Axtell
Feb 02, 2016 -

Bristol Toyota responded

I'm happy to learn about your recent purchase experience. I'll be sure to share your comments with Steve Axtell. Thank you also for referring your friends, neighbors, and relatives. We truly appreciate it. Regards, Mike Hills GM

January 31, 2016

My experience was good They have good sales people in general. Initial sales contact needs to be trained on follow up with customers. Overall experience wad good. Xxxxx xxx More

by Ayo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynda Ramsay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jes Brownell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gomes, John Dandrea
Feb 02, 2016 -

Bristol Toyota responded

We appreciate your feedback. We will continue to work on improving our sales process so that followup and communication are better. Regards, Mike Hills

January 31, 2016

Great! Great customer service great help to me and my family would recommend to anyone looking to get a great new car ! Helped along us the entire way from h More

by Cleocadio21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Gomes
Feb 02, 2016 -

Bristol Toyota responded

Thanks for the recommendation. We will take great care of anybody you send us just like we treated you. Sincerely, Mike Hills GM

January 31, 2016

Courteous and very pleasant to work with! I found the vehicle I was looking for online and worked with Sharon Jorde from start to finish. Sharon was a pleasure to deal with! I never felt any More

by cindysoxfan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Jorde
Feb 02, 2016 -

Bristol Toyota responded

Thank you for providing feedback on your recent purchase. And thanks for purchasing your vehicle from Sharon Jorde and Bristol Toyota.

January 31, 2016

Overall excellent first car buying experience! This was my first car buying experience and it was nothing short of excellent! Everyone that I came into contact with was friendly and truly cared abo More

by Michaela123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
, Mike Hills, John Dandrea
Feb 02, 2016 -

Bristol Toyota responded

Thank you for the feedback regarding your buying experience. Enjoy your new vehicle.

January 29, 2016

Friendly and Laidback I have purchased my second car from Steve Axetel at Bristol Toyota and will most like get several more from them when I need to. The entire process is More

by SteveP419
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jes Brownell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James in Financing, Steven Axtell, Mike Hills
Jan 30, 2016 -

Bristol Toyota responded

Thank you again for your continued loyalty and patronage. I will be sure to share your opinions and comments with our staff and especially Steve Axtell. Regards, Mike Hills General Manager Bristol Toyota

January 29, 2016

Great sales team all around! This wasn't my first time in the car-buying rodeo. I've bought many and have seen my very fair share of very UN-fair dealers. Then enter Bristol Toy More

by mwish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynda Ramsay
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lotero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Lane (Finance), John Gomes, Sharon Jorde
Feb 02, 2016 -

Bristol Toyota responded

Thank you for your patronage and your feedback. I'm glad to hear that your purchase experience was a positive one. That's what we strive for. Enjoy your new car and please say hello when you are back for service in our new location in Swansea. Regards, Mike Hills GM

January 29, 2016

Excellant sales staff The sales staff was very helpful and very easy to work with. Gave me all the information I needed to pick out the truck I needed. More

by wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Axtell
Jan 30, 2016 -

Bristol Toyota responded

Thank you for sharing your experience with other consumers. We appreciate your feedback and your patronage.

January 25, 2016

Outstanding staff and new facility My wife has a Camry and I had recently bought a Tundra from JR Rocha at the dealership. JR is very knowledgeable and thurough and professional withou More

by ctech8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Rocha
Jan 30, 2016 -

Bristol Toyota responded

Thank you for providing important feedback to us and other customers. We especially appreciate your comments about our brand new building in Swansea which is truly state of the art. Enjoy your new Tundra. Mike Hills GM

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