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Bristol Toyota

Swansea, MA

4.8
1,009 Reviews
Bristol Toyota is not just bigger...it's BETTER! Our family of great employees has helped Bristol Toyota grow and expand for the last 36 years by providing world-class customer service. Bristol Toyota is the only Toyota dealership in New England that has won Toyota's President's Award for more than 35 consecutive years. Please visit our new, state of the art Toyota dealership campus in Swansea, MA., at 2283 Grand Army Highway, Route 6, just off Exit 5 I-195.
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2283 Grand Army Highway

Swansea, MA

02777

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Showing 1,009 reviews

December 14, 2016

Completely rushed and sent away without even letting me spea Tried bringing my avalanche in for a trade to get a mini van for the wife. As I entered a man calling for me from behind ask if i needed something. I More

by Bad buisness
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Dec 14, 2016 -

Bristol Toyota responded

Dear Sir, Please accept our apologies. I am disappointed that we did not work to accommodate your needs when you visited Bristol Toyota. We certainly could have evaluated your trade in prior to selection of a vehicle to purchase. If you will provide us another opportunity earn your business I can assure you that you will find our dealership easy to work with. We want your business. We will everything in our power to provide a positive sales and ownership experience. Please contact Keith Lincoln, General Sales Manager, directly at 401-533-5922. Once again, please accept our apologies.

December 14, 2016

New car searching Unlike other dealerships, we found no high pressure to buy a vehicle here. We enjoyed the relaxed atmosphere & the people were very nice & informativ More

by toyotapal1234
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Jorde
Jan 02, 2017 -

Bristol Toyota responded

Thank you for your patronage and your feedback. Enjoy your new ride!

December 05, 2016

New Tundra I just purchased a new 2017 Toyota Tundra. The salesman, JR. Rocha was an exceptional salesman with great attentiveness shown throughout the buying pr More

by Denise from Seekonk, Mass.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Rocha
November 21, 2016

Great experience It was quick and easy dealing with this dealership. There was not a lot of needless back and forth. I knew want I wanted and was helped with efficienc More

by Highlander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff McCabe
Nov 29, 2016 -

Bristol Toyota responded

Thank you for your patronage and your feedback.

November 05, 2016

Great people , great environment ! Very accommodating and comfortable place to purchase a vehicle. Left within hours of arrival in my new vehicle , only made possible by their efficient More

by Letmein
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sharon Jorde
Nov 29, 2016 -

Bristol Toyota responded

We will be sure to let Sharon Jorde know about your compliments. We appreciate your business.

October 31, 2016

Good dealer Great buying experience, very informative salesman(J.R. Rocha ). Low pressure. Hoping the service will be as good as my initial experience. ...would More

by D. Vargas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy lane , JR Rocha
Oct 31, 2016 -

Bristol Toyota responded

Thank you for your patronage and your feedback.

October 28, 2016

Awesome in every way! The staff was amazing, from the salesman (Jeff) to the managers (Jonathon and Mike) and everyone else! The staff are very knowledgeable about the ca More

by dal275
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Martins, Mike Hills, Jonathan Borges
Jan 02, 2017 -

Bristol Toyota responded

Thanks for the praise. I'm glad to hear that you were truly satisfied with your purchase experience. Mike Hills General Manager

October 24, 2016

Great experience I had trouble finding the right car for me for the right price. I went to Bristol Toyota and met with Sharon and she was very ambitious on finding me More

by Apilotte12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter, Sharon Jorde, Jonathan Borges
Jan 02, 2017 -

Bristol Toyota responded

Thank you for your patronage and your feedback. Enjoy your new ride!

October 24, 2016

"Impressive and Honest" J.R. was very pleasant and extremely knowledgeable about the vehicles at Bristol Toyota. I was interested in purchasing the Toyota Rav 4 XLE and he to More

by Idelta and Nelson DaSilva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Rocha
Jan 02, 2017 -

Bristol Toyota responded

Thank you for your recent purchase and any referrals that you send our way. We will provide the same level of service to anybody that you recommend to us.

October 21, 2016

So easy This was the easiest transaction. I was treated fairly and am so happy to do business with a dealership that values its customers. I would highly re More

by Withlessart25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Medeiros
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