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Bristol Toyota

Swansea, MA

4.8
1,009 Reviews
Bristol Toyota is not just bigger...it's BETTER! Our family of great employees has helped Bristol Toyota grow and expand for the last 36 years by providing world-class customer service. Bristol Toyota is the only Toyota dealership in New England that has won Toyota's President's Award for more than 35 consecutive years. Please visit our new, state of the art Toyota dealership campus in Swansea, MA., at 2283 Grand Army Highway, Route 6, just off Exit 5 I-195.
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2283 Grand Army Highway

Swansea, MA

02777

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Showing 1,009 reviews

September 27, 2017

Quick and Easy Bristol Toyota allows for a quick and easy service appointment every time. The staff are friendly and efficient. The brand new dealership is beautiful More

by BSantos
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Herd
Sep 27, 2017 -

Bristol Toyota responded

Thank you for your patronage and your feedback. We appreciate your service business and hope to see you again on your next appointment.

September 27, 2017

New 2017 Camry Excellent experience, quick, efficient and no hassles. Best dealership experience in 25 years. No sales pitch or pressures. Definitely will go back fo More

by JASdors98543!@
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Shtutin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Jorde
September 26, 2017

A very positive car-buying experience! Bristol Toyota is a state of the art facility staffed by a professional team dedicated to serving the needs of their customers. My sales representativ More

by Bill1967
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rocha
Sep 26, 2017 -

Bristol Toyota responded

Thank you for your patronage and your feedback. We appreciate the fact that you would "highly recommend" Bristol Toyota to friends and relatives.

September 25, 2017

Amazing Dealership Bristol Toyota has awesome custom service and great selection of trucks. The Service department has high standards. They're friendly and I would recom More

by AnnieG3434
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Anderson , Steven Axtell
Sep 25, 2017 -

Bristol Toyota responded

Thank you for your patronage and your feedback. Enjoy your new Tacoma.

September 14, 2017

Dishonest dealership. Horrible customer service. Awful experience from beginning to end. Wouldn't recommend this dealership and was highly recommend by someone else. Wish I hadn't purchsed at this pl More

by Abc123
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lynda Ramsay
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2017 -

Bristol Toyota responded

Dear Abc123, Thank you for bringing your concerns to our attention. I am sorry to learn that problems have not been solved to your satisfaction. Your experience is not consistent with the 30+ years of truly satisfying customers and standing behind what we sell and service. Since I don't know your name or the vehicle that you purchased, it is difficult to resolve your concerns. Please contact me directly at mike.hills@bristoltoyota.com and I will work to correct any outstanding issues. Once again, please accept my apologies on behalf of Bristol Toyota and I will look forward to hearing back from you at your earliest convenience. Mike Hills General Manager

September 10, 2017

Wonderful Buying Experience There was no pressure and dealing with everyone at the dealership including sales was great. The facility is beautiful as well. I look forward to my s More

by Peewee0707
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2017 -

Bristol Toyota responded

We appreciate your recent purchase. We look forward to seeing you in Service when you return.

August 12, 2017

Very professional and fair J.R. Rocha sales person was very helpful and knowledgeable as well as his manager(John?). Peter in Finance was very efficient and helpfull with the pa More

by ray hennessey
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayleigh Isenor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JR Rocha
July 30, 2017

Very nice people, and will do anything so you can drive off. Very nice people, will do anything to help you. This was my second Toyota and wouldn't think of buying anything else. As long as I'm in this area, I w More

by Julie, Rhonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim, service manager, David Levasseur
Sep 25, 2017 -

Bristol Toyota responded

Thank you for your feedback and your patronage.

July 22, 2017

Bought a 2017 Tacoma He's was a great guy to buy from and has lots of knowledge. He can tell you everything you need to know about the vehicle you need. Great experience f More

by Max314
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jes Brownell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy lane
July 01, 2017

RAV4 Purchase Recently purchased a 2017 RAV4. The salesman, JR Roche, knew his product and was very cooperative and helpful. I have previously purchased a RAV4 an More

by CB Wakefield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Rocha
Sep 25, 2017 -

Bristol Toyota responded

Thank you for your recent purchase and your continued loyalty. We appreciate that.

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