Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bristol Toyota
Swansea, MA
966 Reviews
Bristol Toyota is not just bigger...it's BETTER! Our family of great employees has helped Bristol Toyota grow and expand for the last 34 years by providing world-class customer service. Bristol Toyota is the only Toyota dealership in New England that has won Toyota's President's Award for more than 33 consecutive years.
Please visit our new, state of the art Toyota dealership campus in Swansea, MA., at 2283 Grand Army Highway, Route 6, just off Exit 2 I-195.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 966 reviews
June 18, 2017
JR - Pleasure to Deal With This is my second experience with JR as a salesperson. Once again, he proved to be extremely helpful, knowledgeable and patient. He was of the reaso This is my second experience with JR as a salesperson. Once again, he proved to be extremely helpful, knowledgeable and patient. He was of the reasons I returned to Bristol Toyota when I was in the market for a new car. More
by Prospect
Employees Worked With
JR Rocha
June 17, 2017
Customer Review - would recommend Joe make this stressful and dreaded experience a magical one. Meeting Joe on the lot for this first time was a god sent. My Wife and I quickly gave a Joe make this stressful and dreaded experience a magical one. Meeting Joe on the lot for this first time was a god sent. My Wife and I quickly gave a liking to Joe's professional an engaging customer service. He was very knowledgeable and every aspect of the business which make our experience an easy one. I would highly recommend Joe to my friends that want to make this process a less stressful event. Without knowing anyone else on your team I would have to say Joe would be in the top tier of sales representatives. I can't thank Joe enough for all the work he put into our experience and it is because of him my wife and I will be coming back for another vehicle in the future. Please pass along my comments and make sure Joe is recognized for his job well done! Sincerely, a repeat customer Amy and Brian Mauricio More
by Moosh28
Employees Worked With
Joe Cabral
June 01, 2017
New car Sharon is very professional and easy to work with. I am very happy with my overall car buying experience with Bristol Toyota and with Sharon Jorde. Sharon is very professional and easy to work with. I am very happy with my overall car buying experience with Bristol Toyota and with Sharon Jorde. More
by Tabstevemarvill
Employees Worked With
Sharon Jorde
May 08, 2017
Maintenance I am almost one year into a lease with Toyota and although the workers are very pleasant they do try to screw you over. I got scammed out of one of my I am almost one year into a lease with Toyota and although the workers are very pleasant they do try to screw you over. I got scammed out of one of my free oil changes because I said I would make it back in the 3000 miles and they said well life happens, let's just go to the next one up and told me I would only miss out on a tire rotation. But scammed me out of an oil change. On top of that 3 months ago when I went for an oil change they told me my brakes were in the yellow, now when I just went the past week some how my brakes are in the green. Please tell me how in 3 months my brakes have gotten better. As well as when I asked about my windshield wipers being replaced , the lady told me that they are under warranty for 1 year. I have not had my car for one full year. She came over with a paper that she wrote down 20$ to replace windshield wipers and flipped it out fast thinking I did not see it. They proceeded to ignore the fact that they still are under warranty and told me it will be 45$ to replace them. I walked out of the dealers in disgust. I can not wait for this lease to be up and to switch dealers. More
by Mercy326
Employees Worked With
Unsure
May 02, 2017
Great customer service Thank you to Kerry and Bob both did a wonderful job! I would recommend Bristol Toyota to everyone. I love my new 2017 Toyota Tundra Thank you to Kerry and Bob both did a wonderful job! I would recommend Bristol Toyota to everyone. I love my new 2017 Toyota Tundra More
by Joecarguy76
May 02, 2017
Great Staff was knowledgeable and friendly. I did not feel overly pressured by sales process. They spent a good deal of time reviewing different models an Staff was knowledgeable and friendly. I did not feel overly pressured by sales process. They spent a good deal of time reviewing different models and options available. Overall, I was very satisfied with the process and the speed at which my new truck was ready. More
by Paul2017
Employees Worked With
Anthony Silva
April 29, 2017
Excellent Courteous, informative, no pressure sales. Respectful of customer time. Made car purchase easy and painless. My third experience with Bristol Toyot Courteous, informative, no pressure sales. Respectful of customer time. Made car purchase easy and painless. My third experience with Bristol Toyota and definitely not my last. More
by Mgaton
Employees Worked With
Jeff Martin
April 25, 2017
Ease and comfort I can honestly say I felt comfortable at Bristol Toyota and had a great experience. We have just leased a 2017 Highlander XLE and couldn't be happier. I can honestly say I felt comfortable at Bristol Toyota and had a great experience. We have just leased a 2017 Highlander XLE and couldn't be happier. Kerry took an experience that is normally frustrating and made it much more pleasant. He took the time to explain everything and answer any questions we had. I highly recommend this dealership and Kerry. More
by BSantos
April 21, 2017
Sharon Jorde My experience with Bristol Toyota and Sharon was very positive. I appreciated the low pressure environment coupled with the thoroughness of their know My experience with Bristol Toyota and Sharon was very positive. I appreciated the low pressure environment coupled with the thoroughness of their knowledge and experience. Sharon was very quick to respond to my questions or concerns and was always available to meet with me. I would recommend her as a Salesperson to work with and Bristol Toyota as the dealership to consider first. More
by Tiverton
Employees Worked With
Sharon Jorde
April 10, 2017
Friendly and Comfortable The first person I encountered was Jeff Martin. I had previously visited two other dealerships and was impressed with Jeff because he was friendly an The first person I encountered was Jeff Martin. I had previously visited two other dealerships and was impressed with Jeff because he was friendly and accommodating. There were two items that had to be replaced and when I brought my car in, Jeff was right there for me. He came over to let me know how the work was progressing and made sure that I was satisfied with the results. Even though the sale had been completed, he was still concerned enough to take the time to make me feel that he cared for me, his customer. More
by Happy car owner, E
Employees Worked With
Jeff Martin
