Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bristol Toyota
Swansea, MA
965 Reviews
Bristol Toyota is not just bigger...it's BETTER! Our family of great employees has helped Bristol Toyota grow and expand for the last 34 years by providing world-class customer service. Bristol Toyota is the only Toyota dealership in New England that has won Toyota's President's Award for more than 33 consecutive years.
Please visit our new, state of the art Toyota dealership campus in Swansea, MA., at 2283 Grand Army Highway, Route 6, just off Exit 2 I-195.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 965 reviews
September 14, 2017
Dishonest dealership. Horrible customer service. Awful experience from beginning to end. Wouldn't recommend this dealership and was highly recommend by someone else. Wish I hadn't purchsed at this pl Awful experience from beginning to end. Wouldn't recommend this dealership and was highly recommend by someone else. Wish I hadn't purchsed at this place, big mistake. The only one who seemed genuine was Lynda in sales, but still nothing was resolved. Went back multiple times in 2 weeks with car issues on a 19000 purchase. I shouldn't have had to,huge waste and disrespect of my time on their part. They don't care, they got their sale and unless you buy a Toyota..they treat you terribly. The service manager told me to go to another dealership where I would have a warranty. He just didn't want to fix the problem. Are you kidding me!?I have a 90 day with. Bristol Toyota of Swansea, it is their problem. The unprofessionalism in this place is unbelievable. Bunch of shady people. I had high hopes for this experience,very disappointed. They only wanted to help when I said I would never refer anyone or every step foot in there again. Too late. The salesman promised alot and didn't follow through. He was a great bull artist, didn't listen when I had concerns. Just wanted his commission. More
by Abc123
Employees Worked With
September 10, 2017
Wonderful Buying Experience There was no pressure and dealing with everyone at the dealership including sales was great. The facility is beautiful as well. I look forward to my s There was no pressure and dealing with everyone at the dealership including sales was great. The facility is beautiful as well. I look forward to my service appointments. More
by Peewee0707
Employees Worked With
August 12, 2017
Very professional and fair J.R. Rocha sales person was very helpful and knowledgeable as well as his manager(John?). Peter in Finance was very efficient and helpfull with the pa J.R. Rocha sales person was very helpful and knowledgeable as well as his manager(John?). Peter in Finance was very efficient and helpfull with the paperwork. More
by ray hennessey
July 30, 2017
Very nice people, and will do anything so you can drive off. Very nice people, will do anything to help you. This was my second Toyota and wouldn't think of buying anything else. As long as I'm in this area, I w Very nice people, will do anything to help you. This was my second Toyota and wouldn't think of buying anything else. As long as I'm in this area, I wouldn't go to any other car dealer. Thank you More
by Julie, Rhonda
Employees Worked With
Jim, service manager, David Levasseur
July 22, 2017
Bought a 2017 Tacoma He's was a great guy to buy from and has lots of knowledge. He can tell you everything you need to know about the vehicle you need. Great experience f He's was a great guy to buy from and has lots of knowledge. He can tell you everything you need to know about the vehicle you need. Great experience for me and got the truck I need at the expected price More
by Max314
July 01, 2017
RAV4 Purchase Recently purchased a 2017 RAV4. The salesman, JR Roche, knew his product and was very cooperative and helpful. I have previously purchased a RAV4 an Recently purchased a 2017 RAV4. The salesman, JR Roche, knew his product and was very cooperative and helpful. I have previously purchased a RAV4 and several Tacoma's and believe the dealership and especially the Service Department to be very professional. More
by CB Wakefield
Employees Worked With
JR Rocha
June 23, 2017
Very Good Experience I have bought many cars over the course of the last few years and he salesperson JD Rocha was extremely accommodating and well versed on the informati I have bought many cars over the course of the last few years and he salesperson JD Rocha was extremely accommodating and well versed on the information I requested. He was thorough before the sale during and after. I also was impressed with the tour of the facility and the staff I dealt with Mr. Lane the business agent and Becky in service. Recommend highly. More
by Beerman1
Employees Worked With
JR Rocha
June 23, 2017
Love my new Corolla iM Bought my new 2017 Corolla iM from Sharon yesterday afternoon. She is the best and I highly recommend her. She is very friendly and informative. The f Bought my new 2017 Corolla iM from Sharon yesterday afternoon. She is the best and I highly recommend her. She is very friendly and informative. The finance guy Jimmy was also helpful and made the process easy. I was able to pick up my car today and couldn't be happier. More
by Jessie
June 18, 2017
So helpful! Sharon was very dedicated to helping me find a car that fit all my parameters. She made it easy to contact her directly, she was friendly, and knowle Sharon was very dedicated to helping me find a car that fit all my parameters. She made it easy to contact her directly, she was friendly, and knowledgable! More
by Jen G
Employees Worked With
Sharon Jorde
June 18, 2017
JR - Pleasure to Deal With This is my second experience with JR as a salesperson. Once again, he proved to be extremely helpful, knowledgeable and patient. He was of the reaso This is my second experience with JR as a salesperson. Once again, he proved to be extremely helpful, knowledgeable and patient. He was of the reasons I returned to Bristol Toyota when I was in the market for a new car. More
by Prospect
Employees Worked With
JR Rocha
