Back

Bristol Toyota

Swansea, MA

4.8
965 Reviews
Bristol Toyota is not just bigger...it's BETTER! Our family of great employees has helped Bristol Toyota grow and expand for the last 34 years by providing world-class customer service. Bristol Toyota is the only Toyota dealership in New England that has won Toyota's President's Award for more than 33 consecutive years. Please visit our new, state of the art Toyota dealership campus in Swansea, MA., at 2283 Grand Army Highway, Route 6, just off Exit 2 I-195.
Contact Dealership

2283 Grand Army Highway

Swansea, MA

02777

Directions

By Type

Showing 965 reviews

April 04, 2018

As pleasant an experience as can be at a car dealership. We were greeted by a person who seemed to have some authority and after asking how he could help us, he put us in the hands of JR Rocha. He asked wha More

by Former Honda Guy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Lane, Finance Manager, JR Rocha
April 02, 2018

Seamless process Was able to drive, lease and leave agency with car on a Saturday am. Bob, the salesmen, was upfront, transparent and extremely helpful in assisting wi More

by Soccer10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayleigh Isenor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hills
March 31, 2018

Professional and courteous Great experience.People were kind and Knowledgeable. Have already recommended Your dealership.Keep up the good Work. Dealership is a very clean a More

by Sandra123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Shtutin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy in finance, JR Rocha
March 21, 2018

Easy and painless The entire experience was easy. Nothing about was stressful. The car was priced correctly and they were fair with my trade. Out the door in less than More

by Avalon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Domingos
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2018

Easy internet purchase. Neogtiated the sale of my Tacoma with the internet department. Their initial offer was below other Toyota dealers, stress free no haggling. At t More

by Cdunn16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynda Ramsay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayleigh Isenor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric in Finance, Jeff Martin
March 16, 2018

Excellent Experience Excellent service from the minute we walked in and JR Rocha introduced himself. He was not pushy and got the car out we were interested in. He helped More

by Mindy2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric, JR Rocha
March 09, 2018

Car buying the way you want it My wife and I decided to shop at Bristol Toyota for an advertised special. We are so glad we did. From first to last, the experience was positive an More

by Bernie B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayleigh Isenor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JR Rocha
March 09, 2018

Great experience. Dealt with Linda on the phone, pleasent experience. JR was my salesman, made the deal an easy and no pressure sale. Will definitely recommend to my More

by Jackyhons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynda Ramsay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JR Rocha
March 09, 2018

Don’t trade in any cars here! I’ve bought 3 cars from Bristol over the years, mostly when when they were at the old location. Last month I purchased a truck and traded in 2014 Alti More

by Dupedatbristol
Recommend Dealer
No
Employees Worked With
Jose Abrea
Mar 26, 2018 -

Bristol Toyota responded

Thank you for bringing your concern to our attention. I apologize that we did not do a better job of explaining how we arrived at the trade in value for your car. Among other sources we use Kelley Blue Book which indicates that a fair trade in value is between $8k-$9k. Additionally, the vehicle that you purchased from us we sold to you at an actual loss. In closing, we value your patronage and want you to be happy with your purchase.

February 26, 2018

Great Experience Being pregnant the last thing I wanted to do was car shop but JR made it incredibly easy; he brought the cars up to the front so I wasn’t walking acro More

by Kelgi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Rocha
...
49
...