Bristol Toyota

Great service and excellent manager always accommodating. Goes above and beyond for his customers..He's a asset to Bristol Toyota ..He's a fresh breath of air... Goes above and beyond for his customers..He's a asset to Bristol Toyota ..He's a fresh breath of air... More

Wonderful dealership! Paul and Chris were so helpful in putting me in a fantastic vehicle. I will definitely go back again ... it was a pleasure to do business there. putting me in a fantastic vehicle. I will definitely go back again ... it was a pleasure to do business there. More

I do not recommend Bristol Toyota to anyone looking to buy any type of car. They give the worst customer service experience to their customers and treat their customers with no respect at all. The cars th buy any type of car. They give the worst customer service experience to their customers and treat their customers with no respect at all. The cars their sell have no warranty and have second hand parts added on to their cars . The price they show are higher then the Kelly blue boom value and they make customers pay almost twice the price for warranty on top of the price of their car. When customers finally realize that the price are above the Kelly blue book value and they getting ripped off they try force the car on the customers and threatened to leave the car at their doorstep. Talk to Keith the manager at the Bristol Toyota in Swansea and he refuse and Sharon that works in the Swansea Bristol Toyota threatened to leave the car at my house after I told them I did not want the car and wanted to return car. More

Was looking for a car for a while, i talked to adam a few times on the phone, he helped a lot. Good doing business with him. times on the phone, he helped a lot. Good doing business with him. More

Deceptive Service Practices My comments are primarily directed at the service department. I honestly wish I could give negative stars to this place, but a zero will have to suffi My comments are primarily directed at the service department. I honestly wish I could give negative stars to this place, but a zero will have to suffice. Based on their service department, it appears they only care about lying to you, blaming you for vehicle problems, and getting a $120 "diagnostic" fee as often as possible. I will explain that later. They also like to waste your time because they have you book an appointment, then when you get there they say their technicians are going home soon so you have to come back another day (Book another appointment) or tell you that they don't perform that type of work and you need to go somewhere else. I have had two appointments where I left work, only to go there and be told nothing can be done today. This has happened at least twice in 12 months. Now for the service problems, I have had reoccurring issue with my TPMS system on a brand new vehicle. Yes, I had new tires put on this vehicle, and not by Bristol. Immediately when I had the new tires installed the TPMS light came on, and I went to Bristol to reset and check they system. They were sure that one of the sensors was broke, so I paid $120 diagnostic fee for them to tell me my sensors were fine and the system just needed to be rest. About a month later, TMPS light comes on again for no reason. Go to people who installed tires and they rest system so I don't have to pay $120 "diagnostic fee" again to Bristol, but caution there is probably an issue with the system since it is erratically coming on. At my next service at Bristol, I inform the service adviser of the problem and ask them to check the system. Bristol says everything OK with the system and its on the paperwork. About a month later light comes on again for no reason. Call Bristol, make an appointment. Have a different service adviser this time. Without looking at my vehicle he says he already knows what the problem is (and confirms his theory with his shop manager who never looked at my vehicle), because somewhere in their system it says I have aftermarket TPMS sensors in my vehicle. I have confirmed with the tire installer that this is not the case. He told me my only choices were to go back to the tire installer and find out "what they did' to my vehicle or pay $120 to take all my brand new tires off and check every sensor serial number to make sure its a Toyota sensor. Then and only then would it be a warranty type item and they would open a case with Toyota. I informed him I already paid for Bristol to check the TPMS system when i first had the tire installed at a cost of $120, and they said it was all OK. He said that the issue occurred since that time and there is nothing he could do about that. He said that this is a common problem with this tire installer and probably shouldn't have bought tires from there (Nice to blame me, thanks). He said if all the sensors are aftermarket it could cost me $200-$300 per sensor to fix ($800 - $1200 which is more than the tires cost!). I have a feeling all my sensors would be magically aftermarket. I can't afford that so I ask if they could kindly use there TPMS tool to reset the light so at least it is out until I can figure out what to do. He then lied to me and told me there is no such tool, and that they just push the button under the dash like everyone else. Really!! Because I paid $120 before for you guys to use the tool to reset them before, because it wouldn't reset using the button. I asked to speak to the service manager and plead my case, and shockingly, the service manager isn't there. No one has contacted me since. Since they straight face lied to me about not have a TPMS reset tool even though they charged me to use it months before, I can no longer trust this service department or dealership. I believe they are trying to make a lot of money off of my problem without even knowing what the problem actually is. Anyone who would knowingly deceive a customer in this fashion in order to get the customer to pay the diagnostic fee and then subsequent parts/labor is shameful. More

Honorable, respectful & knowledgable I dealt with Alex, Jimmy and Paul. They were excellent to deal with. Second vehicle with them; I have no complaints. A dealership with integrity. I dealt with Alex, Jimmy and Paul. They were excellent to deal with. Second vehicle with them; I have no complaints. A dealership with integrity. More