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Bristol Toyota

Swansea, MA

4.8
951 Reviews
Bristol Toyota is not just bigger...it's BETTER! Our family of great employees has helped Bristol Toyota grow and expand for the last 34 years by providing world-class customer service. Bristol Toyota is the only Toyota dealership in New England that has won Toyota's President's Award for more than 33 consecutive years. Please visit our new, state of the art Toyota dealership campus in Swansea, MA., at 2283 Grand Army Highway, Route 6, just off Exit 2 I-195.
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2283 Grand Army Highway

Swansea, MA

02777

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Showing 951 reviews

April 28, 2022

Very professional and helpful. Dealership staff conveyed integrity, which is important to me.In this current economy consumers are frequently , financially taken advantage of. More

by lisadecosta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynda Ramsay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2022

Always professional. Makes customer comfortable. Explains + answers questions clearly. Service is always done on time More

by Hwwtttc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Domingos
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2022

Andy is the best salesman ever. Couldn’t have had a better experience purchasing my first car! Everyone who I interacted with was extremely patient with me and informative about the More

by Gabriela & Carmen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayleigh Isenor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Espinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Vieira
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2022

Andy was great to work with today! Super friendly and had a positive attitude. Couldn’t be any happier than the deal we made and my new 2019 Rav4! More

by Samantha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Espinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Vieira
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2022

Friendly greeting as soon as I arrived. Very accommodating and understanding with my needs. Quick service and very thorough with all vehicle features. More

by galactictheatre
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Parkos
April 19, 2022

All staff know their business, know cars and know how to treat customers in a low key, no pressure professional manner More

by Bobsherman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynda Ramsay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Domingos
5.0
This rating includes all reviews, with more weight given to recent reviews.
DJ Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2022

Amazing people , truthfully one the most pleasant experience , I had , I will recommend them without hesitation . Toyota is lucky to have this dealership as they represent the franchise with integr More

by Jnoyavan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jes Brownell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Lincoln
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
DJ Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Vieira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Axtell
April 16, 2022

Ordered a new vehicle in February. Was told 3 months and exactly what I wanted. As it turns out it’s by allocations so I can’t get what I ordered. The salesman Mike domingoes outright More

by JohnR
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Domingos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Bristol Toyota responded

John We are in unprecedented times in the automobile business when it comes to the current state of inventory. From ordering to allocation, to the inventory we have on our lot. As a store that normally has 250-300 new vehicles our lot, we typically do not have more than 10. That being said, we are always up front with our customers on our ordering process and would like to recap the transaction - 1. Our system records when we contact customers. You were contacted several times after the sale. 2. Inventory allocation is constantly changing, when you want a certain configuration, it takes longer and is subject to change. 3. You stated that you also had this same problem with Nissan, that should indicate that this is an industry issue. 4. Mike has been with us for over 5 years and has a stellar customer service record. There is no need for name-calling. Keith Lincoln General Sales Manager Bristol Toyota

Apr 20, 2022 -

JohnR responded

Contacted exactly twice. Second time you tried to sell me something I didn’t want. I was told I could order exactly what I wanted. Lie #1. Was never told anything about allocations. Mike told me three months, not the five he’s claiming now. Lie#2. Yes, I had the same issue with Nissan but they were upfront about it. You were not. I don’t care how long Mike has been with you. He’s an outright liar. As stated on another post, a typical sleazy salesman. Have a nice day

April 15, 2022

I like to drive Toyota because it is supported by a good machine and a good support team at Bristol Toyota where I feel respected and important, they recognize my business and I bring with proud and confide More

by raul.a.martinez.g
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Espinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Vieira
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2022

Great sale personnel, great finance manager, convenient location, great service, excellent people, and I like Toyota More

by dattchhim@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jes Brownell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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