Bristol Toyota

I have been a loyal customer of Bristol Toyota since 1995 when I purchased my first Corolla. I had 319,000 miles on my Corolla and it was time to purchase a used/new vehicle. I went to Bristol Toyota to purc when I purchased my first Corolla. I had 319,000 miles on my Corolla and it was time to purchase a used/new vehicle. I went to Bristol Toyota to purchase a "used" Corolla that I checked out on their website. I called them that day and made an appointment to see Jesse/Sales that night. He was able to get me into a "new" Corolla (6 miles) that was close to the price of the "used" (8,000 miles) that I was looking at. I purchased the vehicle that night and delivery was the following night after work. When I got the car home that night, I noticed there was a minor dent in the hood. I called the Sales Mgr immediately and he advised me to bring the vehicle in the following day so they could look at it. They inspected the damage and made an appointment for me to bring the car in to have their "dent specialist" remove the dent. To my amazement, it was removed and you CANNOT tell that the dent was ever there. I'm totally happy with the service/support that I have received from the Sales Dept. and I already know and expect the same service/support from their Repair Dept. for years to come. More

We bought our first Toyota 5 years ago at Bristol Toyota We bought our first Toyota 5 years ago at Bristol Toyota and it's no surprise that we returned there to buy again!! How lucky for us (and for Bri We bought our first Toyota 5 years ago at Bristol Toyota and it's no surprise that we returned there to buy again!! How lucky for us (and for Bristol Toyota) that Steve Axtell still works there - an efficient, hard-working, no-pressure person who listens to your needs and then goes about the business of finding the right car for you at a price that fits your checkbook. The whole car-buying experience can be so stressful,but Bristol Toyota has created an atmosphere where honest caring and trust are priorities. Our entire car buying experience was actually a pleasure, thanks to Steve and the other professionals at Bristol Toyota. More

After shopping at over 15 different dealerships in the course of a two week period I definitely have to say that the service at this one was the best. When I walked on the lot I was immediately greeted b course of a two week period I definitely have to say that the service at this one was the best. When I walked on the lot I was immediately greeted by Julian Schwartz. He took down all of the features that I really wanted in a car and managed to find one that matched them all...which is pretty tough considering I had a lot of specifications and a small budget. Unfortunately there was only one car that matched everything I wanted (2006 Camry XLE) but Julian let me know upfront that the car was priced a little higher than I wanted to go, unlike other dealers where they wouldn't even tell me the price until after I drove it and fell in love just to find out later it's well over my budget. I decided to check it out anyway and he was so thorough and knowledgable about the whole thing. At most of the other dealerships the salesmen didn't even know the miles per gallon on the cars they were showing me. I ended up leaving because the price was a bit too high for me but Julian did tell me he'd keep an eye out just in case something came their way that I'd like. The next day I basically spent entirely looking for a car that I liked better than the Camry...and by the end of the day I was just looking for that car specifically but at a better price. Well I came to find out that after looking on foot that there was no other Camry like it in RI....and none in a 40 mile radius according to my internet searches. So I went back and bought the car and they considered my budget constraints and were willing to work with me. I got $$ off the sale price and I ended up getting the car for almost $4000 less than its Blue Book value. The experience was very pleasant. Julian was so courteous and patient that I'd totally go back there when decide to get another car and I've already told everyone I know to go there if they're shopping! More

I recently purchased a 2009 Prius from Bristol Toyota. I recently purchased a 2009 Prius from Bristol Toyota. My overall experience with Bristol Toyota couldn't be better. Salesman Jesse Szumita was fr I recently purchased a 2009 Prius from Bristol Toyota. My overall experience with Bristol Toyota couldn't be better. Salesman Jesse Szumita was friendly, courteous and knowledgeable. Jesse not only knew the product but took the time to explain and show Toyota's quality and how everything on the Prius works. Jesse also explained the services that Bristol's Customer Service Dept. offer. I enjoyed my experience because there were no haggling over price, Jesse gave me Bristol's bottom line price and the sale was made. I am now enjoying my new Prius and have told everyone that I know of what a great experience buying from Bristol was and would recommend them to anyone. Thank you Bristol Toyota, Thank You Jesse Suzmita! Mike Bernacchio More

I have rated Bristol Toyota and my salesman Scott I have rated Bristol Toyota and my salesman Scott Mederios extremely high for the following reasons. I walked on the lot looking at used vehicles and I have rated Bristol Toyota and my salesman Scott Mederios extremely high for the following reasons. I walked on the lot looking at used vehicles and received immediate customer service by Scott Mederios. He was friendly and attentive. I explained that I needed a used car and had a fixed budget he was willing to work with me and immediatly start showing me used cars that were within my buget means. After test driving a few vehicles their was nothing on the lot that suited my interests. Scott then worked with Bob Dovaner his used car manager and within 3 days I had the perfect vehicle within my budget needs. This dealership from my salesman to the managers went out of their way to satisfy me and met all of my needs. I am extremley happy with the vehicle purchased and the quality of the customer service that I received. More

The salesperson, Steve Axtell, was very accomodating. We needed to purchase a car right away. He made it possible for us to drive the car home that day. We were able to get the inspection done while we wait needed to purchase a car right away. He made it possible for us to drive the car home that day. We were able to get the inspection done while we waited and they did all the paperwork and registration for us. The dealership also addressed our concern for a mechanical problem by having an alignment done at no charge. Great purchase experience. So far, the car is great. More

Working with Barbara by email and in person was straightforward and pleasant. She gave us all the information we requested and offered more besides. She even provided a detailed answer to an emai straightforward and pleasant. She gave us all the information we requested and offered more besides. She even provided a detailed answer to an email at 10:30 at night! The transaction itself was smooth, and the staff was friendly and helpful. No pressure tactics, just a good deal and people who treat you like a rational adult. More

We recommend Bristol Toyota. It took us 7 mos. to finally buy our car. Other places weren't helpful when we told them that. Many salespeople were turned off by us wanting to wait. It seemed everyone finally buy our car. Other places weren't helpful when we told them that. Many salespeople were turned off by us wanting to wait. It seemed everyone became busy when we told them that. I couldn't understand why they would talk to us like they wanted to sell us a car. But when we said we were waiting they suddenly had someone waiting for them or another lie just to get away. Joe at Bristol Toyota was okay with the fact that we wanted to wait. He showed us 2 different model Camrys. After that 1st time in, he called, sent letters,christmas cards. he stayed intouch. When the time came to buy, he was the only one we remembered. The others we met we very nice, his manager, Anna who did our paperwork. Joe had us meet the people in the service area. We are very happy with Bristol Toyota. Thank you Joe, you a without a doubt the best. thanks ron More

Customer Service Gave a rating of 4/5 because of the Customer Service Gave a rating of 4/5 because of the expedient and professional interface with the Service Mgr. and Dealership Mgr. although I was no Customer Service Gave a rating of 4/5 because of the expedient and professional interface with the Service Mgr. and Dealership Mgr. although I was not impressed with having to feel to "negotiate" a price for the extended warranty. Quality of Work The vehicle had just gone through a 160 point inspection, yet, a "clip" was found missing on the right front bumper panel (panel was raised slightly (e.g. 1/4" or less)). Clip was subsequently ordered and replaced within a few days. Friendliness Our sales representative, Julian Schwartz, was geniunely friendly without being overbearing. Julian was very courteous before, during and after the sale of the vehicle. His "follow up" to make sure everything was in order was very much appreciated. Overall Experience The sales representative (Julian Schwartz)made buying the car at Bristol Toyota a good experience. Above all, my wife and I appreciated his advocacy in all stages of the purchase. The service (manager), Dave, was very accomodating in taking care of the "clip" problem. He did so in a timely manner and took the time to answer another question. Price Initially I thought the price was somewhat higher than other like units at competitive dealers. After a discussion with our sales rep. and a review of some comparative data (Toyota Certified like vehicles) I concluded the price was "fair." More