Brighton Ford

Uncommonly good It starts and ends with the sales representative. I have been working with Mike Tabacchi for a number of years and he does things right with the mini It starts and ends with the sales representative. I have been working with Mike Tabacchi for a number of years and he does things right with the minimum requirement of my time. I believe Mike's attitude and efficiency are reflective of the entire Brighton Ford family. More

Worst Service... Final update. My 2015 Mustang gt broke down on the highway 4.5 weeks ago. I had it towed to Brighton Ford. 3weeks and several complaints to Ford motor company. My c My 2015 Mustang gt broke down on the highway 4.5 weeks ago. I had it towed to Brighton Ford. 3weeks and several complaints to Ford motor company. My car got looked at. While I complained service tech Dean said if I want happy take my car else where. I explained that I was frustrated that almost 3weeks had pay and my car had not been looked at. He said if I had an appointment it would have. I replied I didn't plan on my 2015 mustang breakingdown. They end up finding a faulty clutch. He donkey carrots me around to the next week and then Friday just like the previous weeks. I finely get my car... I get in and immediately know something feels wrong. They say nope its good. I drive home and 3rd grinds I pull over and call Dean. He said let me check the schedule and I'll call you back and see when I can fit you in. He schedules me for an appointment 10 days later. He asked me to come in early so they can get my car right in. I drop my car off the day before my appointment first in line. The next day at 1:30 I get a call Dean says our guy is going to get to your car hopefully tomorrow. I topped the 2nd for my appointment on the 3rd. They might get to it on the fourth. I'm currently waiting on the service manager Troy. Who was very professional and polite unlike Dean. Who shows no concern for customers. He not rude verbally. He just doesn't care. Now, I wait for my turn to be assisted. I guess my appointment wasn't really important. Well either will my business. I have 5sons. I will not be purchasing or leasing their cars from my city dealership Brighton Ford. It's a shame I will have to travel elsewhere to be taken care of. Unresolved 11/03/2015. I raised my service 1 star due to Service Manager (Troy) following up on my concerns. Troy called me back with accurate information and is keeping me in the loop of my vehicles progress. Follow up is very important to me and I feel a little more comfortable that my concerns are being addressed 11/04/2015. Just received a call from Dean giving me some updated information on my car. A new transmission will be shipped out by Ford and should arrive Monday or Tuesday which means I should get my car back by Wednesday. Today is 11/05/2015 I appreciate Dean contacting me. I feel as if they are trying to do better. My next post will be when I receive my vehicle at this time I will post results. 11/12/2015 final update I picked up my 2015 Mustang today after work. I was ignored while I stopped in front of Deans desk. Then after a few minutes he acknowledged me with hello how can I help you. As if he didn't know me. Simply I am here to pick up my car. He got the paper work read the description and said the car will be outside. He then walked away. I signed with the cashier and made my way outside to a filthy car that no longer smelled new it smelled like grease. Oh well filthy car and stinky I said to myself what did you expect. Then I looked at my gas gauge 16 miles left from over half a tank... I took the high road because I did not have the patients to reenter this poor business. I hope the work holds up. I will never come to this dealership nor my children nor my family. This is the worst experience I have ever had. Kind of crazy but after this review was released my car sat until the next week untouched. (Wednesday turned to Thursday to Friday maybe Monday were working on it tomorrow. We just got your car on the lift Wed. We should have it done Thursday). I took away the star I gave for Troy he is the Service manager and his people are a direct reflection of him. More

Brighton Ford Sales Dept I recently purchased a car from Jeff Policella due to a referral from a friend. He was a great salesman to work with. Jeff was very helpful and k I recently purchased a car from Jeff Policella due to a referral from a friend. He was a great salesman to work with. Jeff was very helpful and knowledgeable and answered all of my questions. He made the process go very smooth. I would recommend visiting Jeff at Brighton Ford next time you are in the market for a car. More

Brighton Ford Collision Center This review is for the collision center! A little back story before I get to Brighton Ford. I'm almost 8 months pregnant and my husband and I dec This review is for the collision center! A little back story before I get to Brighton Ford. I'm almost 8 months pregnant and my husband and I decided to move to Brighton from Phoenix, AZ. He grew up in the area, so we knew it's a great place to raise a family. Along the way, we stopped in Amarillo, TX, and St. Louis, MO to sleep. While in St. Louis sleeping, my 2014 Ford Explorer was broken into and vandalized. What luck, right? We called Brighton Ford Collision Center from St. Louis and they told us they would be ready for it when we got into town. We dropped it off first thing the morning after we got there, and Brian Wasdyke was there ready to go. Enterprise picked us up and got us in a rental in no time, and the collision center was so good about keeping us updated with the status of the vehicle. While the vehicle was in the shop, we had quite a few more speed bumps, such as a bladder tank burst, a flooded bathroom, and our moving truck going to Chicago instead of here for no apparent reason. When it rains, it pours! The morning I went to pick up my Explorer, Brian was there again waiting with keys for me. Walking into an establishment to see smiling faces and people excited about being there, makes a HUGE difference in the way customers are treated. Getting into a clean and detailed car was such a wonderful surprise. In Phoenix, dealerships aren't exactly known for their customer service, but Brighton Ford has that quality in the bag. Brian was a phenomenal contact to have if I had any questions. My husband and I will NEVER take our vehicles anywhere except Brighton Ford. Thank you for being the one consistently awesome thing in my week of terror!! More

Glad to get my $$ and nothing else All was happy until the papers were signed. Then, it was don't let the door hit you on the way out. Service later was no better. 3 hours for an sc All was happy until the papers were signed. Then, it was don't let the door hit you on the way out. Service later was no better. 3 hours for an scheduled oil change. Carpet was damaged on delivery of my Escape, replacement carpet was worse. More

They hire great people! I love my salesman, Nick Riashi, I have been his customer at Brighton Ford since I got my first car when I was just a teenager. He is always there whe I love my salesman, Nick Riashi, I have been his customer at Brighton Ford since I got my first car when I was just a teenager. He is always there when you need him and is like family to me. He genuinely cares about his customers and their families. He is also extremely informative and always has the information I need to make an informed decision. More

absolute best sales person there Went to Brighton ford to see jack ringwood cause we have dealt with him before and he made sure we got the vehicle we wanted once again. Him and Dave Went to Brighton ford to see jack ringwood cause we have dealt with him before and he made sure we got the vehicle we wanted once again. Him and Dave worked together and got it done and we are very thankful for both of them and won't go no where else. Thanks jack and Dave More

Horrible service This is the most unprofessional group of service writers and management I have ever had the dis-privilege to deal with. I had recall work to be done This is the most unprofessional group of service writers and management I have ever had the dis-privilege to deal with. I had recall work to be done on a vehicle, I got my e-mail confirming the type of work to be done, the date the work was scheduled to be done, and a cheerful "we look forward to seeing you" note from the department of service manager Troy Willis. So the day before the service appointment I contacted the parts department to confirm the parts would be ready for the recall work as scheduled. Then I talked directly to the service writer assigned to my service Cody Collins. I was assured that everything was ready to go and all would be taken care of. Day of service: The vehicle is taken to the dealership and we are told that there is no record of a service reservation, the parts are not there and Cody Collins is no were to be found. This is the second time I have had to deal with Mr. Collins and believe me if you get his as a service writer you will want to request someone else! Never again will we do business with these people. This was not our first service problem here , there are 2 more instances of poor after sale service that I do not have the time to go into detail about. Save yourself the headache and find a better Ford dealership to buy your vehicle from that has an outstanding service department, Brighton Ford in Brighton MI is not that place. I gave them 1 star because the sight wouldn't allow me to rate them zero stars More

great buying experiance i recently baught a used truck from brighton ford and i love it the truck was very well maintained brighton ford did a good job inspecting the vehicl i recently baught a used truck from brighton ford and i love it the truck was very well maintained brighton ford did a good job inspecting the vehicle before it was sold i am very pleased with teh service that i recieved thank you More

The Gold Standard for Customer Service I am compelled to write a review of Troy Hill at Brighton Ford. My wife and I came in late on a Saturday to look at a car. We were so blown away by hi I am compelled to write a review of Troy Hill at Brighton Ford. My wife and I came in late on a Saturday to look at a car. We were so blown away by him that we knew there was no reason to shop anywhere else. Oddly enough, we had a car buying experience there a few years earlier (with a salesman that is no longer with them) that has been my example of the epitome of the stereotypical rude, condescending car salesman. It was so God awful I swore I would never go back. Fast forward a few years and it just so happened that they were open later than the other Ford dealer in town so my wife and I thought we'd just look around and then go talk to the other dealer later in the week. Man were we wrong. Troy was so nice and so accommodating that we knew we had found the Consultant we wanted to work with. He was honest and worked for us. That is all I ever want in a buying experience. He was amazing. We got a car my wife can't stop raving about (2014 Edge) and we walked away with a level of trust that is priceless. When all was said and done, I stopped back in to tell Troy that my job is a trainer in the automotive marketplace in sales and customer service, and he is going to be the example I use going forward. Thank Troy Hill for your amazing service and the outstanding job you did. Your efforts and character were noted and appreciated by my wife and I. We've already given your name and recommendation to multiple neighbors. We look forward to coming in relatively soon for my new car. More