Brighton Ford

Service Brought my truck in for simple service of new fuel filters. Service people put them on wrong started xxxxxxx all kinds of stuff into injectors and rui Brought my truck in for simple service of new fuel filters. Service people put them on wrong started xxxxxxx all kinds of stuff into injectors and ruined my truck. Will not take care of problem. Beware of taking your vehicle in. Ken s More

New car purchase Very good and professional service! I had never bought a new car before but Jeff really made it easy and I was able to get one in less than a day. N Very good and professional service! I had never bought a new car before but Jeff really made it easy and I was able to get one in less than a day. Not too pushy at all and listened to what I wanted in a vehicle. More

We had an excellent car buying experience! We recently bought a truck from the pre-owned lot at Brighton Ford. It was overall the best car buying experience we've had to date. We had the pleasu We recently bought a truck from the pre-owned lot at Brighton Ford. It was overall the best car buying experience we've had to date. We had the pleasure of doing business with Troy Hill, whom was extremely professional and accommodating. We test drove two cars before making a final decision. Troy pulled each car up for us, which was a nice gesture considering many salesman just hand you the keys. Also, not feeling pressured to buy anything was refreshing.. The little things really made Troy and his team stand out amongst other dealerships we've been to. Thank you, Brighton Ford, for the excellent services you provided to us. We will be back when we're in search for our next vechile, meanwhile loving the new truck! More

Excellent customer service at Brighton Ford! I have leased 3 behicles from Brighton Ford and expierenced excellent customer service from Eric & J.C. I drive past 10 dealerships to go out of my I have leased 3 behicles from Brighton Ford and expierenced excellent customer service from Eric & J.C. I drive past 10 dealerships to go out of my way to be treated fairly. No gimmicks or upsells. Highly recommend and will return to release. thank you Eric and J.C..... Joe More

Price jacked up Drove 90 miles to get deal and jacked up when got there. Then they jacked up payment by 300. Then tryed to sell me low end truck still above what they Drove 90 miles to get deal and jacked up when got there. Then they jacked up payment by 300. Then tryed to sell me low end truck still above what they said they could do More

Great service Allie Nosek was the best to work with when looking for a new vehicle. She was able to get me into the perfect car (a 2015 Ford Fusion) at an amazing p Allie Nosek was the best to work with when looking for a new vehicle. She was able to get me into the perfect car (a 2015 Ford Fusion) at an amazing price. The customer service was great. Allie was always positive and went out of her way to do all she could for me. I had the best experience at Brighton ford! More

Great customer service Brighton Ford takes great care of their customers! They were extremely helpful and made my experience very pleasant. Allie Nosek helped me not only fi Brighton Ford takes great care of their customers! They were extremely helpful and made my experience very pleasant. Allie Nosek helped me not only find the perfect car but the best payment option for me. I would highly recommend shopping at Brighton Ford, and look forward to dealing with them again! More

Great Dealership Brighton Ford is a great dealership. The employes are extremely friendly and helpful. They work quick to get you the car you want. They are also there Brighton Ford is a great dealership. The employes are extremely friendly and helpful. They work quick to get you the car you want. They are also there to help you get the best deal possible, not just take your money. More

2 Days of Bullying and Deception My husband and I went on Saturday January 9th, at 9 am, to buy a used Saturn Vue from Jerry Niskar. We had previously agreed to trade in our 99 Silver My husband and I went on Saturday January 9th, at 9 am, to buy a used Saturn Vue from Jerry Niskar. We had previously agreed to trade in our 99 Silverado. Jerry had even arranged for the service department to remove our slide in camper and put it on a trailer I had delivered from SLM Trailer in Whitmore Lake. Jerry undervalued our Silverado by $2,000 and refused to budge on the price of the Saturn Vue. The "deal" he offered us was WAY over our budget. Furthermore, he took TWO hours to jerk us around, when we were clear from the start that my husband had to be at work by noon. We decided to walk away from the Saturn Vue. But since our Silverado, camper, and trailer were already there, we told Jerry we still wanted the service department to put the camper on the trailer, and just fix the brakes on our truck so we could resume driving it. No sale, but hey, we still want to spend money here. Jerry continued to talk down to me. I actually left in tears. My husband drove us home. On the way home, Jerry called me. I hung up on him. He called again! Even my husband had to tell him "Sir, I do not need you to yell at me." I blocked his number and turned my phone off. Sunday, dealership was closed. Monday morning, my husband returns to the service department to see about the camper, trailer, and repairs to the truck. The service department was polite, until Rex got a call in the hallway, and suddenly told my husband "We cannot service your vehicle. Your vehicle and trailer need to be gone as soon as possible." WHAT? My husband and I spent hours of Monday coordinating a tow truck from Farmington Hills to pick up the truck, camper and trailer and take them to General RV in Wixom. At 5 pm, General RV called to tell me my truck and camper had arrived. What about the trailer? I called Hadley, the tow company, who told me when the driver got to Brighton Ford, Brighton Ford claimed there was no trailer, had never heard of a trailer, had no idea what the tow driver was talking about. So I had Hadley call SLM Trailer in Whitmore Lake, where I just bought the trailer on Friday. By 6:30, somehow, magically, Ford had "found" the trailer. Hadley picked it up and delivered it to General RV. I have never been so disgusted with the treatment at any sales establishment in my life. For $5 at Starbucks, they'll treat you like the Queen of England. Even after we realized we couldn't buy the used Saturn Vue, we still tried to give Brighton Ford our money to fix our truck, AND THEY REFUSED. 0 stars, 0 points. Do not go here ever. More

Great sales associate Aly was great to work with she helped me find exactly what I was looking for with the right payment options for me. I couldn't have asked for a better Aly was great to work with she helped me find exactly what I was looking for with the right payment options for me. I couldn't have asked for a better person to work with to get me into the right vehicle. The whole Brighton ford staff is very wonderful More