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Everyone was great, Thank you Morris and Herman for your time and beautiful new cascada! time and beautiful new cascada! More

I waited two weeks for them to tell me they cannot gets parts to fix the window in my Verano that goes down by itself, adding that original factory parts are not available. And I had to call them. They ad parts to fix the window in my Verano that goes down by itself, adding that original factory parts are not available. And I had to call them. They added that I should seek aftermarket parts myself. I paid $180 for the misdiagnosis of a faulty window switch, which I replaced myself. That was not the problem. The motor is bad. They don't need my business. More

Lie about price of car Advertisement states final price then when you call they add 5000 to the price . Unable to make deal over phone like other car dealers Insist on being at dealership then when you call they add 5000 to the price . Unable to make deal over phone like other car dealers Insist on being at dealership More

Novick used to be great. Was a customer. for both sales and service This place plummeted downhill with the new management as Bridgeton Auto Mall. The Novick family members s Was a customer. for both sales and service This place plummeted downhill with the new management as Bridgeton Auto Mall. The Novick family members still working there should be embarrassed. Wanted to upcharge me $5000 on a Trailblazer and added a bunch of fees for etching and other bogus dealer upcharges that added up to over $9000. Bridgeton is a relatively small town and they are going to burn their bridges fast here if this is how they do business. Very disappointed and will never go back. More

Called about a dodge caravan to find out the price out the door. Was given price over phone by salesman. I asked if there were any other fees and he said no just the doc fee which was $599 which is ridic the door. Was given price over phone by salesman. I asked if there were any other fees and he said no just the doc fee which was $599 which is ridiculous. Got there and of course everything changed. It ended up being $3000 over what they said it would be on phone. More

In these unprecedented times, it was refreshing to finally find a dealership that still understands the value of building longterm buyer/seller relationships. I extensively researched my options for a finally find a dealership that still understands the value of building longterm buyer/seller relationships. I extensively researched my options for a new vehicle and ended up purchasing from Novick. None of the numerous other dealerships I spoke with offered anywhere near the fair deal, level of attentiveness, and quality of customer service. Bill Chappell and Herman were excellent to work with. They were both knowledgeable, professional, and very accommodating. Due to them, Novick is now my go-to dealership! More

If I could give it a higher rating, I would. They are kind, sincere, and work with you for the best deal possible. I didn’t feel like a customer. I felt like a guest. I even drove 2 1/2 hours to work wit kind, sincere, and work with you for the best deal possible. I didn’t feel like a customer. I felt like a guest. I even drove 2 1/2 hours to work with them. And it was so worth it! Highly recommend for anyone looking for an amazing deal, and for a top notch experience! More

Bob novicks is the best we just recently bought a 2020 equinox they were very helpful very kind and made you feel relaxed the best thing about Bob Novak's is they are honest people to deal with I recommen equinox they were very helpful very kind and made you feel relaxed the best thing about Bob Novak's is they are honest people to deal with I recommend if you're buying a new vehicle or even a used vehicle go to Bob novick More

Amazing service all the way around! Inquired online and was treated with the upmost respect. Got confirmation my truck was available, set up a time for a visit, arrived and the truck was Inquired online and was treated with the upmost respect. Got confirmation my truck was available, set up a time for a visit, arrived and the truck was already ready for my test drive! Everyone that I encountered had the biggest smile and treated me with the upmost respect. I'm a buyer for life! More

Good experience, honest advertisements Novick's online pricing was honest, I was looking a specific used vehicle online, I found several with other dealerships that had hidden cost when you Novick's online pricing was honest, I was looking a specific used vehicle online, I found several with other dealerships that had hidden cost when you went to purchase the vehicle. Novick's online price matched their out the door price. More