Bridgeton Chevrolet Cadillac GMC Chrysler Dodge Jeep Ram

Great buying experience! Novick is a great place to buy a vehicle, recently purchased a new Ram 1500 here at had alot of fun doing so. Everyone at this location was friendly a Novick is a great place to buy a vehicle, recently purchased a new Ram 1500 here at had alot of fun doing so. Everyone at this location was friendly and inviting making the entire process enjoyable. I've had some accessories installed on the truck since my purchase and couldn't be happier with the work done. I'm very particular about my vehicles and was blown away with the professionalism at this dealership. I highly recommend Novick to friends and family and would certainly buy from them again! More

Get a written buyer's order before you go! Do yourself a favor - get a written buyer's order or do not step foot in this place. I negotiated via email and phone for two days with Margrethe. I w Do yourself a favor - get a written buyer's order or do not step foot in this place. I negotiated via email and phone for two days with Margrethe. I was comparing her offer to another dealer’s vehicle that didn't have an option I wanted, and after raising my offer with Margrethe received a callback from her stating the out-the-door price is agreed to and to come on down to pick up my new Jeep. She seemed genuine and up front, so I drove an hour without that buyers order I usually require. I was greeted by Lenny, asked for (and briefly saw) Margrethe, but ended up sitting down with Lenny. Lenny was great, started the paperwork, took my cashier's check, trade in registration, and when asked to verify pricing before he walked away with my check he sent in the sales manager - I have a feeling Lenny had an idea of what was about to happen, because he didn't make eye contact with me at all after he pulled in the sales manager. The sales manager came in with a single number on a piece of paper and said after trade and down payment, this is your balance. The balance was 3k higher than it should have been based on the agreed upon price, and he fumbled through a story about how Margethe left for the night and some other manager must have worked with her on the pricing who wasn’t in today (we negotiated and agreed to a price today). I asked for him to walk me through his math so I could locate his mistake and was presented with an 8x11 sheet of paper with the smallest numbers you could imagine in a 3x5 area. He was increasingly unpleasant as I asked him to step through his process to arrive at the balance owed, and he became combative when I asked for my cashiers check, trade-in registration, and keys so I could leave. Don't waste your time here unless you have a written buyer's order *prior* to visiting the dealership. I invite Debbie Novick to reach out to me and will update my review should I hear from her. More

Calvin Littlejohn Outstanding sales man Mr. Hezakiah Bard treated me with genuine care and concern of what needs for my car search! Even though was not financially pre Outstanding sales man Mr. Hezakiah Bard treated me with genuine care and concern of what needs for my car search! Even though was not financially prepared to purchase right now, Mr. Bard still treated me like somebody ! A fine young Man! Superb Salesman Mr. Bard! I will definitely be back! More

My experience was excellent Hezekiah Bard answered all of my I liked the fact that he was very knowledgeable about anything that I asked concerning the car or SUV I would recommend my friends and family to go to I liked the fact that he was very knowledgeable about anything that I asked concerning the car or SUV I would recommend my friends and family to go to this dealership More

Great Experience! I recently bought a Jeep Renegade from here and it was well worth it. Hezekiah was so helpful and listened to everything I had to say. It was like b I recently bought a Jeep Renegade from here and it was well worth it. Hezekiah was so helpful and listened to everything I had to say. It was like buying a car from your best friend. I have already recommended that a friend go there and get her next car with Hez's help. I was really impressed that every single employee there did whatever it took to make sure that my kids and I were happy customers. I will definitely be a repeat customer! More

thieves and liars!!!! ABSOLUTELY RIDICULOUS THAT THEY WOULD TREAT PEOPLE LIKE THIS. I WENT IN ON THURSDAY TO BUY A CAR FROM THEM, AND IT WAS EASILY THE WORST EXPERIENCE I'V ABSOLUTELY RIDICULOUS THAT THEY WOULD TREAT PEOPLE LIKE THIS. I WENT IN ON THURSDAY TO BUY A CAR FROM THEM, AND IT WAS EASILY THE WORST EXPERIENCE I'VE HAD WITH A CAR DEALERSHIP IN MY LIFE! THESE PEOPLE ARE THIEVES AND ARE EXTREMELY RUDE. I PUT A DEPOSIT ON THE CAR AND THEY SOLD IT. I HAD A PRE-APPROVAL WITH CAPITAL ONE AND FOR SOME STRANGE REASON THEY DIDN'T WANT TO SEND THE APPLICATION TO CAPITAL ONE WHEN WE TOLD THEM A FEW TIMES TO SEND IT TO THEM. INSTEAD THEY LIED AND SAID THEY DID, I CALLED CAPITAL ONE AND ASKED IF THEY DID AND THEY SAID NO. I RECORDED ALL PHONE CALLS, AND HAVE SCREENSHOTS OF HOW THEY RESPONDED TO ME WHEN I TOLD THEM TO SEND IT TO CAPITAL ONE. I CALLED THE MANAGER BILL, WHO FREAKED OUT ON ME AND HUNG UP (I HAVE IT RECORDED). *****STAY AWAY AT ALL COSTS***** they also said they refunded the deposit and they did not... More

Terrible experience I will never go back to them again. It’s my 3rd time purchasing a vehicle from them, I thought they would see me as a valuable customer. They sold me I will never go back to them again. It’s my 3rd time purchasing a vehicle from them, I thought they would see me as a valuable customer. They sold me a piece of crap jeep, I’ve had nothing but problems with it since I bought it. They got my info compromised and I had money taken out of account fraudulently and had to cancel my card. When I call and leave a message they never call back. When I told them I was unhappy with my purchase they gave me the run around. They don’t listen to the customer and try to make them happy, they just trick and deceive customers. I would never recommend them! More

Dishonest and careless service. Scratched the dash and top of the steering wheel in my new truck. Would not even come out and look at the vehicle, then the Service Directo service. Scratched the dash and top of the steering wheel in my new truck. Would not even come out and look at the vehicle, then the Service Director accused me of "scratching it myself with a screwdriver". Claimed the techs just use their hands to remove trim panels. BEWARE!!! Typical car dealer shysters! More

Felt very valued here ... We just had the best buying experience imaginable! We have been looking for a Ram 2500 for a while. Initially, we'd planned on purchasing a used veh We just had the best buying experience imaginable! We have been looking for a Ram 2500 for a while. Initially, we'd planned on purchasing a used vehicle with low mileage that hopefully had been well maintained. It turned out that we'd be able to purchase a brand new vehicle for an excellent price at Novick, and it doesn't end there. Everything was ready to go when we arrived. Aside from signatures and becoming acquainted with the vehicle, there was nothing more to do. There were no awkward sales pitches, no surprise charges ... not one negative thing about the experience! We were treated as valuable customers the entire time by there extremely friendly staff - including the young lady who opened the door for us, the gentleman who prepared our registration documents, the finance manager, and of course, Scott Novick, who was beyond awesome. This is our first Dodge ... and it certainly won't be our last ... and we definitely will return to buy from Novick! More

Horrible customer service! I went in just to browse and was met with rude and pushy sales people. Stay away!!! I would try Lilliston, Kindle, or Gentilini's before I ever give t I went in just to browse and was met with rude and pushy sales people. Stay away!!! I would try Lilliston, Kindle, or Gentilini's before I ever give them a single penny. More