Brian Harris BMW

I really like coming to BMW everyone one was really nice n helpers to me n sales was really nice to they told me My BMW light was n n helpers to me n sales was really nice to they told me My BMW light was n More

I have always been a Peake customer and December 2019 I purchased my first BMW from this dealership because SALES DEPARTMENT SOLD ME THE CAR! They did a great job. However, it has been downhill ever sinc purchased my first BMW from this dealership because SALES DEPARTMENT SOLD ME THE CAR! They did a great job. However, it has been downhill ever since when dealing with service. My 2019 BMW 548i is wonderful! However I had a "rattle" in my exhaust and was attempting to get it repaired. I have been in literally 5 times, most of which were wasted trips due to the service department either "sending the part back, or using it on someone else's vehicle. Took car in and was diagnosed and told they would order the necessary part. I never heard from them so upon checking, they said I didn't get in fast enough. So, second and third attempts they received the "wrong part" !!!! Fourth attempt, I was emailed, texted and called to remind me of my upcoming appointment. I arrived, left with a friend for lunch at during lunch was Called and notified it was the wrong part, yet again. I left my car there and was given a loaner, as the part would be "overnighted'. Two days later I was asked to "SEND A PICTURE OF MY EXHAUST"! and guess what? Wrong one received. I'M done!! Called and informed service rep to take me off the books, I'm done! I have never heard from anyone at the dealership to date. Oh and did I forget that about halfway through this ordeal I called and left a message for service MANAGER to please call me. NEVER DID!!! More

Brian Harris is the only BMW dealer in the area. They do decent mechanical work but their customer follow up leaves something to be desired decent mechanical work but their customer follow up leaves something to be desired More

OMG DARREL FRANKLIN WAS AMAZING! Mr Tommy Thompson OMG DARREL FRANKLIN WAS AMAZING! Mr Tommy Thompson also amazing. From the moment I walked in Mr Darrell treated me awesome. Hands down best sales OMG DARREL FRANKLIN WAS AMAZING! Mr Tommy Thompson also amazing. From the moment I walked in Mr Darrell treated me awesome. Hands down best salesman. I will definitely will tell everyone I know about the wonderful service. I had no plans of purchasing a BMW that day because other dealerships made me believe it was out of my price range. Mr Darrell made it happen for me. I had my 83 year old father with me. Mr Darrell included my dad in everything. That was so special to me and I will always remember that. I can’t thank everyone there for the amazing service I received from the moment I walked in the door. More

Recently, I ordered and took delivery of a 2021 X5 M50i. Allyson Chargois made the entire process so much fun and easy. This was an excellent experience! I cannot say enough good things about Allyson. She t Allyson Chargois made the entire process so much fun and easy. This was an excellent experience! I cannot say enough good things about Allyson. She treats her clients like royalty. Brian Harris BMW is lucky to have her! More

Great car purchase experience. Very knowledgeable staff. I very much appreciate how they were totally committed to understanding and striving to meet my new car needs. I highly recommend contacting Carly I very much appreciate how they were totally committed to understanding and striving to meet my new car needs. I highly recommend contacting Carly Boos at Brian Harris BMW with your high end auto purchase needs. More

painless and fast.arrived with a ruined tire and was put painless and fast. arrived with a ruined tire and was put in without a previous appointment. spent less time than expected and at a reasonable price painless and fast. arrived with a ruined tire and was put in without a previous appointment. spent less time than expected and at a reasonable price. More

The General Manager,Brett Bagley, will sell a vehicle out from under you, even when you have a deposit down. They made more money with the other client. from under you, even when you have a deposit down. They made more money with the other client. More

I have been to this dealership four different times and have not had a good experience yet! each time I have asked for a particular service and have yet to receive it. I have also had the experience of hav have not had a good experience yet! each time I have asked for a particular service and have yet to receive it. I have also had the experience of having paid for a service I did not receive and when I brought it to the dealerships attention, they informed me that my entire unit was broken and needed to be replaced at a cost of $2500.00. I informed them the unit was working fine, it just needed updating. They told me they were not able to do the updating and my refund would be minus the cost of the part that was used to attempt the update. It was only because I was very adamant about not paying the cost, they finally deducted it from my final cost for the current work. I've made a decision to take my car an hour and a half away to another dealership to have my work done. This is the worst representation of a BMW dealership I have seen or had to experience. I've had my vehicle for over 8 years which I bought from BMW Buckhead in Atlanta, GA. I have never had, not one bad experience in the eight years I have dealt with this dealership! I also didn't pay for a high end vehicle to have such low-end customer service. More