Brandon Honda

Awesome Experience! I just purchased another new Honda from Brandon Honda, and I got another outstanding deal! The salesman, William Shupe, and the Finance Rep, Vaughn He I just purchased another new Honda from Brandon Honda, and I got another outstanding deal! The salesman, William Shupe, and the Finance Rep, Vaughn Heberlee, made the entire process extremely painless; so, if you are planning on buying a new Honda, I would very highly recommend Brandon Honda! More

Mr. Marazzi - New Honda CRV Thank you for a positive experience. First Justin Jarrell represents you well as a professional who listens and takes great pride in serving his custo Thank you for a positive experience. First Justin Jarrell represents you well as a professional who listens and takes great pride in serving his customers. We had a "No Pressure" experience and feel good about our choice and decision. Second Julian Sherrod was very professional closer to wrap it all up. We will tell our friends to visit as well. Our last purchase at Brandon Honda was in 2010. We will be back. Thank you for the service and hope this reassures your management team that you excel at your service and creating a positive overall buying experience for your customers. Thank you again. Debbie & Doug Whittle More

Excellent Expeience from the beginning to the END........ I went to Toyota across the street, I didn't feel welcome very boring atmosphere. After visiting Honda of Brandon soon as I got out the car, even thou I went to Toyota across the street, I didn't feel welcome very boring atmosphere. After visiting Honda of Brandon soon as I got out the car, even though I already had a appointment with Priscilla Prates who is a EXCELLENT sales women. Priscilla was honest and straight forward, after having a conversation for about 30min I felt like i could trust her and seem too have a lot of knowledge about sales. Priscilla didn't pressure me Thank You Priscilla and Denise Why did the Executive Manager come in after the deal was closed to say Thank You? (#just asking) More

In the end...... Pilot worth the wait I apologize in advance for the lengthy review. I started my car search well in advance of my actual purchase and by chance I just happened to run int I apologize in advance for the lengthy review. I started my car search well in advance of my actual purchase and by chance I just happened to run into Robin the first time I walked into the dealership. He was friendly, professional, and courteous. He took the time to explain the various trims for the vehicle I was interested in and even though at that time I wasn't going to purchase a vehicle he didn't rush me or make me feel like my time wasn't valuable. After doing my due diligence in comparing what I wanted, I went back several weeks later and sought Robin out to begin the process of the Honda Pilot sale. The dealership honored the TrueCar pricing and without knowing it came very close to the initial number I had from another Honda dealer. I put a deposit on the vehicle on Feb 14th and was advised that the vehicle with the specs I wanted would not be available until after the 6th of March. I wasn't thrilled with the delay but not much you can do when the inventory isn't there for you to purchase. A week later I received an e-mail from Robin stating that the new estimated timeframe for my vehicle had been moved to the end of March. Upon hearing this I called Robin and he confirmed that was the new timeframe. The vehicle actually arrived shortly after the originally stated timeframe and the deal was closed, Jim Turner did a great job of going through the financing options and even sold me on additional items that I had installed before I left the dealership. The evening I brought my vehicle home I noticed that one of the lights on the running board wasn't working so I had a chance to experience the service side of the dealership the next day. Robin spoke with Alison and she and Corena made sure that I was taken care of upon arrival. There was a small mixup of what rental agency I was supposed to use while my car was repaired. Corena resolved the situation quickly and professionally. I picked up my car the next day. I do have some suggestions for future reference based upon my experience. 1. Even if you can't supply an in demand vehicle in the time that you thought originally continually communicate with the customer over that timeframe. The customer should not have to call you to get updates. 2. Verify the method of communication that is preferred by the customer. Modern technology is great but certain types of communication can appear impersonal. When I was advised of the revised delivery date it was in an e-mail. That type of news should be first delivered over the phone not through an e-mail. 3. The customer should not leave the dealership without their warranty or skylink information. I picked mine up after my service issue. While waiting I spoke with another customer who was picking up hers as well. These things were not enough to diminish the rating I am giving the dealership. I can tell very easily that the dealership is focused on customer service and takes it very seriously. Like any process there are things that can be improved upon and I have provided my suggestions based on my experience there. More

2ND TIME AROUND, HAPPY CUSTOMERS!!! DON BITLER WAS TRULY EXCELLENT, AS WELL AS JIM TURNER! THEY HONESTLY MADE BUYING A CAR A "GOOD TIME"... MY HUSBAND AND I BOUGHT MY IMMACULATE CAR LAST DON BITLER WAS TRULY EXCELLENT, AS WELL AS JIM TURNER! THEY HONESTLY MADE BUYING A CAR A "GOOD TIME"... MY HUSBAND AND I BOUGHT MY IMMACULATE CAR LAST YEAR FROM BRONDON HONDA AND ALREADY KNEW RIGHT WHERE TO COME TO BUY HIS TRUCK THIS TIME! WHAT A PLEASURE TO DEAL WITH DON AND JIM!!! WE ENJOYED OUR EXPERIENCE TO THE FULLEST! More

Will Shupe Made Our Car Buying Experience Heavenly Will Shupe is the best salesperson that I've ever encountered in any facet of retail and he made the daunting task of purchasing a new car an absolute Will Shupe is the best salesperson that I've ever encountered in any facet of retail and he made the daunting task of purchasing a new car an absolute breeze. My business partner and I were looking to purchase 2 brand new HR-V's cash as delivery vehicles for our business. After being turned away from Coggin Honda in Orlando, we reached out to Brandon Honda and have been taken care of by Will every since. He was able to get us 2 vehicles at the price point that we wanted. The sales process was seamless, he had the 2 files ready for us when we arrived, we simply had to just sign and drive. Will is a total asset to your company. His compassion is unmatched. He even called a few days later to see how an ill family member was doing. Working with Will was an absolute pleasure! He is the prototype of an excellent salesman. More

Best rates and great customer service Great dealer with excellent customer service and best rates. Had a nice interaction with Chris hall and Jim Turner made sure they answer all the que Great dealer with excellent customer service and best rates. Had a nice interaction with Chris hall and Jim Turner made sure they answer all the questions patiently and are very knowledgeable. Will definitely recommend. More

Stan G, a great person at a great dealer On 3/17 Stan G warmly greeted us when we arrived at Brandon Honda. He determined our needs in a professional & knowledgeable way. Great experience! On 3/17 Stan G warmly greeted us when we arrived at Brandon Honda. He determined our needs in a professional & knowledgeable way. Great experience! More

Excellent from start to finish. Remi did a great job; very knowledge. I have nothing further to write. Nothing further to add, if this submittal is not accepted, I will cancel the Remi did a great job; very knowledge. I have nothing further to write. Nothing further to add, if this submittal is not accepted, I will cancel the review. More